FAITH ELECTRIC, INC.

Had a generator installed by this company. Everything initially was perfect. The crew that installed the generator did an excellent job.

After they left things went down hill! I had to repair a whole in my garage from the new electrical box, that was not covered in the initial sales call. Then I had to manage the inspectors to check the work and the gas company to complete the process.

I was told the owner was going to call me concerning an add for a free serge protecter that I had just paid $350.00 for!

He never called ……. Several times I called with questions and left a message, and never received a call back!

This company took my money and completely disappeared from sight.

Your process is broken, and so is my confidence in your company.

Faith did a good job installing a generator. After that, I endured several years of frustration with them servicing my generator. I would call and leave messages and go weeks before getting a call back. Technicians were difficult to get scheduled. It was a hassle. I found someone else to service the unit and was happy with them. During the recent ice storm my regular service provider wasn't able to help. When I called Faith, a man answered the phone and began telling me that the problem presenting itself was all my fault, that I should call the other people back. I stopped him and said bluntly do you want to come out and work on this generator or not? That was met with him arguing with me and being rude. I'm done with Faith. Their customer service skills are ridiculously poor and I will never put myself through the frustration of having to call and beg for someone to come out to my house again.

I've had 3 encounters with Faith Electric and all have had to do with home generators. The first was great, we had just bought a house with a whole-home generator and I had them come out to change the oil and show me the ins and outs of the system. The tech was great in explaining everything. A year later I had them come out to change the oil again but I wasn't there for a before-agreed-upon price, something like $40. The tech proceeded to without authorization from me change out the air filter and oil filter and I got a bill for $240. When I called the tech and the office they would not work with me and I paid the bill after vowing to never do business with them again. Fast forward, just bought a house in Edmond with a generator which is running flawlessly. Got a notice on the door from Faith that we needed to do yearly preventative maintenance; I went out to the generator (I check it weekly) and the diagnostic screen said the battery was bad. I checked the battery (full charge) and reset the warning light. It's still running weekly and testing out fine. Interesting that the warning light came on right after they checked my generator...I know lots of reviewers have had excellent service from this company but my experience has been less than satisfactory.