Generator Supercenter of Oklahoma

These guys are outstanding, professional, knowledgeable,, expert! Big ups to them top shelf all the way! I am very satisfied and happy with them! You should use them!!!

We live in rural Oklahoma where our electric power is unreliable in stormy weather. We are both retirees and reliability and simplicity are both critical. We knew we wanted a Generac based system and were considering between a big box home center, a local electrician and Generator Supercenter. Thankfully, we selected Generator Supercenter. They were extremely helpful presenting alternatives, kept their commitments, quickly resolved a couple of start-up / installation issues, offered some very attractive ongoing support alternatives and were pleasant and available to interact with. If you are considering a whole house generator, it is because power continuity is critical to you. Generator Supercenter has demonstrated they are competent, committed and reliable. I'd choose them again without reservation.

From top to bottom it was first class! They have installed now a generator for my parents, my sister and most recently me. If you’re looking for a top shelf service with top grade quality equipment to be installed this is your go to. I can’t say or stress enough about how Austin, Matthew, TJ and the rest of the crew went above and beyond to meet my expectations. Best in the business hands down and if you don’t believe it then see for yourself. You won’t be disappointed.

Noah and his crew did an excellent and efficient job installing our whole house Generac. He explained a lot of the electrical hookup and his explanation was very clear and understandable! They were all very professional at doing their jobs! Did an excellent job cleaning up and hauling off their trash—most appreciated!

When you deal with this kind of project you learn to be prepared for some bumps along the way, and there was :-) but once everything was in place the crew showed up and did a spectacular job of installing the gas, electric, and concrete cutting ( bump) and respectful of the property with patience cordial customer service.

Generator Service technician (Austin M) did a great job. He was very courteous and took his time to make sure everything was OK before leaving. I will definitely schedule faith electric again next year. Thanks again.

Update - Our generator is finally fixed. We’ve had a few power outages since installation with no generator. It was initially installed in February. It’s November so it took 9 months and so much wasted time calling and meeting them to get this fixed. What a mess! Most of the people who came out had no idea what was wrong with it and just kept blaming other things.

Original review - We had our generator installed in February. It’s still not working despite numerous visits from their techs. I really wish we’d used another company at this point. I’ll update this review if they ever get this resolved.

Our experience from beginning to install was perfect. Travis came to Our house and was very knowledgeable and personable. Explained everything we needed to know and did not try to oversell us a larger unit. They kept us informed on the arrival date and install date. They were here the day they promised and the crew who installed were awesome.The generator passed inspection the next day. We have heard horror stories from other companies about not passing inspection after 2 to 3 visits. We would recommend generator supercenter to anybody looking to install a whole house generator

I'm so disappointed with Generator Supercenter. What makes me even more disappointed is that I thought so highly of them until installation day.

The pre-installation process was outstanding. From the quote to the scheduling to the day of installation, everything was perfect. They had a wonderful, customer-focused process and great customer service. I was so happy with them that I referred several people to them. Then, after the installation, everything went downhill. First of all, it took me several phone calls and two service calls to get the wireless hooked up to the generator. The installer seemed to not really care if it worked or not as long as he could check me off his list. Finally, after numerous calls, that issue was resolved. Now, it has been over two months since the system was installed and no one will provide me with a copy of my extended warranty. I have made multiple calls, have been continually promised a call back, and I hear nothing. My last message was left for a person who I am told is the general manager, Chris. No return call. I was finally able to talk with Mark who, although he didn't know anything about the warranty process, agreed that my experience has not been good. He promised another callback. I am not holding my breath.

Unfortunately, I can no longer recommend Generator Supercenter. I am just hoping I have no issues with the generator because I fear it will never receive service from Generator Supercenter.

Austin Manolovits came over to troubleshoot and repair our Generac generator transfer switch issue. He was extremely helpful, professional, and knowledgeable about the equipment. Austin not only identified what the problem was, but he took the time to explain what was going on and even provided me with additional insight and advice regarding the equipment.

Our technician was John Coughran. John was highly professional, knowledgeable and personable. He troubleshoot our residential Generac generator. We were extremely impressed with John’s problem solving results. Our Generac generator is running as it should! Very pleased with John! We highly recommend him!

Dylan came out to fix our generator during the ice storm when nobody else would even answer the phone. He has been available to be called for issues that could be fixed over the phone very knowledgeable. Great guy with great customer service. Would recommend this company to anyone that needs a generator or service on an existing generator.

Just wanted to let it be known that Dylan (aka Big Deal) McGill is an excellent service technician! Always prompt and friendly, not afraid to take on a big challenge, regardless of weather or level of difficulty! Thanks for your help Dylan! What a great feeling to enter the snow and ice season knowing we are ready to weather any storm!

Klimt Schroeder was the tech that installed the Generator monitor and changed oil on my 22KW Generac Generator that was originally installed in 2016 by my home builder. Klint knows & understands what customer service is all about. He was both patient and informative. I recommend him highly as a technician and for his customer skills. After having a bad experience with another Certified Generator tech in OKC the people at Generator Super Center are an asset to Generac & their customers. Thank you.

Klint Schroeder came and serviced my generator and was super professional, on time and let me know what he was doing. He was great! Love my generator and the service I get from Generator Supercenter Oklahoma City.

John was very courteous and professional. He explained what he was doing while he was troubleshooting the problem. He called when he was on the way to let us know when he would be there. Very impressed with service received.

I had a whole home generator installed years ago by Faith Electric. Great service and no issues. About 2 years ago, Larry (prev owner) was bought out and the name changed, at least for the generator side of the business. I referred a close friend to get a quote, he received a quote for 14k for a 22kw generator install. I was shocked. I asked him on the estimate how much they were charging for the generator and switches, it was basically 12k of the 14k. I then googled the same Generac 22kw generator and received numerous listings for that generator between 5700 and 6000 dollars. So why the double mark up? And before you say covid or supply chain issues, are other business doubling the price of their generators? The 22 and 24kw generators seem to be available in this State. So really wanting to know, why?

My technician was John Coughran. He arrived on schedule, was professional and through in his evaluation of the problem. Though it was not possible to recreate the problem his trouble shooting did identify a problem that could have caused my issue. Thanks John for your help today.

I had a Generac installed in my old house and it worked great. So when I moved last year I wanted Generator Super Center to install another Generac for me. It helps my peace of mind knowing we will have power when we need it. Thanks Generac and Generator Super Center. DR

From initial contact through install everyone was very professional and courteous. Could not ask for a better company to do business with. This is my second generator purchase from them and I highly recommend them.

Thank you for sending Klint Schroeder as my technician to service my generator He was on time and did a quick and professional job Before he left he made sure it would come on if the electricity went off. As I am expecting expecting high winds and freezing rain this week, he has put my mind at ease 😀

Austin M, came and took care of my yearly maintenance.
Super nice and kind
Maintance man, very impressed with his knowledge of generator and computer program.
Thank you
CP

Nathan arrived on time and completed the GenMon installation in a matter of minutes. Fast, friendly and knowledgeable service. Highly recommended.

Derek and his crew are exceptional. We had a lot of power outages in Edmond. I found Generator Supercenter. Derek came out to give me a bid. The bid was great and we signed up immediately! The installation went smoothly and our first power outage the generator worked perfect!

Klint was prompt and professional. Efficient in his work and polite in his interaction with me. I’m very happy with his service.

Mr. Amberson is awesome, he is one of the most helpful people I know. He takes great care of his customers, even when they can't follow the manual and mess things up. I appreciate his dedication to his product and customers. Thank you sir.

220 bucks just to send out a tech is ridiculous

Klint did a great job. He was knowledgeable and efficient explaining the options.

Klint Schroeder was at our location today and was very professional! Super nice guy ! Thank u !

Klint Schroeder did a great job servicing the generator. Very quick and friendly.

This organizations installers blocked my neighbor's driveway for mere convenience. I then witnessed them ignoring his honks.

Excellent service. Technician was early, very knowledgeable of the generator and pleasant. Highly recommend this company.

Service was great! He did some education above the service. Billy was very knowledgeable.

John did a great job. Polite, friendly and professional. God bless

Awesome service! Billy Hollen is extremely knowledgeable, very helpful and great customer service.

Klint did a great job of servicing our generator.

Excellent professional service. Highly recommend.

Great service, people and great product