Best New Heater in Houston TX

The team at West Houston Electric has always been very helpful and full of valued professionals!

Abacus helped me with an AC issue last year and the tech told me about their bi-annual HVAC maintenance plan. Today was the AC maintenance. Service technician was professional, courteous, on-time and a really nice gentleman. Also, wanted to point out how I love the SMS text message(s) you get from Abacus that include a picture of the technician, when they will arrive, phone numbers, etc. Nice to be kept in the loop instead of waiting at the house all day. I would highly recommend Abacus. I have had nothing but excellent service and results from them. Thank you Abacus.

Called 0600 replied. Was here an hour and a half later, analyzed, diagnosed, cured. He is a Doctor of his craft.

I needed them to come back to finish fixing a leak in my toliet. I was in a text thread with the dispatcher and technician. The technician randomly jumped into the conversation and accused me of lying (for literally no reason - it was weird).I typically don’t report / complain about bad work, but now that the technician crossed the line I’ll give a blunt review of their work:Extremely rude, lazy, and didn’t try to figure out what the problem was and just recommended to replace the whole toliet. I just had another company check it out, and they said all I had to do was replace a small part because there was a crack in it. Would’ve costed me $1,000+ if I just listened to the tech and replaced the entire toilet. Instead, it costed me ~$150.Extremely disappointed and would never recommend turbo to anyone.

My first indication that the ratings on this company were obviously written in-house was when I was told that in order to get an estimate I would have to pay $110 for the first hour and $75 for each hour thereafter. Mind you, their webpage states free estimates. The caller stated they would charge me this fee to complete the estimate and begin the work, but I am merely at the estimate stage. What about the supplies that would still need to be gathered before the work can begin and without them going out how do I even know if their estimate will be fair. I don't tend to hire someone on the spot without doing due diligence and crosschecking a couple of different estimates. At first I thought they meant that is what they charged once the work began but Ron made it a point to reiterate that was the charge just to get someone out there and get started with the estimate. No way. This company is underhanded and not very honest with practices like these.