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We are so glad that we went with PEP Solar. We talked with several other providers; one was completely unprepared and wasted our time. Not so with PEP.

Background:

We purchased the house in Dec 2011 and moved in Jan 2012. The house was built in 1992 and most of the dual pane windows had leaked and all had the typical bronze aluminum frames and were difficult to slide open. The AC was original, 20 years old, and the fan motor was leaking; multiple recommendations were to replace rather than repair. We had a lot of noise from the air handler inside the house. Whenever the AC or gas furnace kicked on, we had to turn up the TV. We couldn't live with this noise. These were all known issues when purchasing the house and we budgeted for repairs.

Having solar was only a wish list item at the time of the house purchase; we didn't know what a system would cost, maintenance required, whether to buy or lease, warranties, etc. PEP patiently answered our questions and we eventually decided to purchase rather than lease.

One of the unique products PEP offers is an AC (heat pump) with solar assist by Sedna Aire. This sealed the deal. Yes, this is an expensive AC system but with the tax rebate, it was a reasonable additional cost over what a similar two-stage AC unit would have cost. Due to the efficiency of the AC, the size of the PV array could be reduced and still meet our energy saving goals.

From signed contract to commissioning was 1 month, outstanding!

We really like the features of the AC. When the air handler turns on, it slowly ramps up the speed; no sudden off-to-on transition. Most of the time it runs at half speed, providing pleasant air movement with minimal noise. The compressor (outdoor unit) is also very quiet compared to the old unit. It is located at a corner of the house where we have a covered patio. When out on the patio, the neighbors AC makes more noise than ours.

PEP was able to accurately factor in all of our planned improvements (AC replacement, new windows, LED bulbs) to design a 5 KW system that has met our electricity needs for the past year. The total APS payments for the 12 months since going solar was $340. I'm guessing this is close to what the summertime per-month cost would have been! This includes our heating cost as well; gas bill for hot water and range is less than $20 per month. We couldn't be more pleased.

Watt Masters is where I turn to for help on service upgrades and heavy duty equipment.

I needed a new subpanel in my garage for a shop. Tommy came out, was extremely professional and gave me a VERY competitive quote. I had a couple of minor mid job changes that he was very flexible with. He got the job done at a great price and in 1 day!

If you're thinking about hiring one of the big guys, forget it. Tommy's work is affordable, clean, and fast. I'll definitely be recommending him to any of my friends that need an electrician.

These people are a scam! They told us lie upon lie to sell us the panels. Once they had our money they disappeared. They made multiple appointments they didn't keep. When I called about all the broken promises they asked me to email my concerns. I did, no response. I did again, no response. I paid over 80 grand for panels and pay almost the same amount for my power bill. They are liars and cheats! Buyer beware!!!

Just an update. After my review, the company reached out to 'address' the concerns. A month later and I still don't have functioning panels. I'm still paying the power bill on top of the payment toward the 90,000 in useless panels I have sitting on my roof. They sent someone out who said the install was done wrong and rain water was pouring into the inverter box. This was confirmed by my electrician who said it is still not sealed properly. They act like they care and then go right back to ignoring the multitude of concerns. I have no ability to monitor the panels and they don't monitor them either. I am hemeraging money since this purchase all while trying to care for my disabled husband, my kids, and grandkids. The owner was 'responding to my concerns but I guess I'm not patient enough after almost 4 months of trying to get this fixed because now his response is Ithat he has 2700 employees and cannot keep up on every concern so I need to call them. This is after I told him the one person supposedly working tirelessly to fix the issue won't give me any updates, return my emails, or calls.

Fork lift deiver unloaded quickly. Courteous..