Best Wastewater Services in Phoenix AZ

Sewer Time Septic & Drain repaired our sewer line outside our home when our tree roots grew into and cracked the drain line to our septic tank. After Dan inspected the line using a camera he found the sewer line needed to be replaced and also found our septic tank had root intrusion and damaged our septic tank. They were able to replace both the main line and the tank very quickly and we felt the price was fair. Highly recommend these guys.

Make sure when you call for pumping service that you ask what you get for the $225.00. I paid for a 1000 gallon pump out. The tech didn't agitate the solids to break them up and left a 1 foot layer on the bottom. When I asked why he wasn't removing the solids, he told me that they only pump the liquid and pumping the solids would cost up to $700.00. Are you kidding me? That makes no sense. You are here to pump the solids! Wally didn't tell me that on the phone. I will never use them again.

Called last Friday to set up an appointment. Went well and they scheduled me for today (Monday) with a time somewhere between 0800 and 1200. 1145 rolls around and I've not seen them. Call the office and told I was given a call to let me know that the tech was on the way but I received no call or message. I work evenings right now and have been up all morning waiting for this truck. At 1240 there was still no truck. Another call to Tanya at the office and she then tells me that The driver had to off load because he is full. Spoke to the manager who stated This is why we don't give out specific appointment times. She went further by saying that the driver got full and needed to offload. I did remind her the agreed time frame was 08-12. She offered $50 off. I cancelled. Regardless of if it is short staffed, poor planning, or otherwise this company couldn't seem to meet the most basic component of a job which is just showing up on time. What makes this worse is that time was a 4 hour window. I cannot speak of their onsite expertise because my money went elsewhere.

Thank you for your reply.
In my review, I acknowledged the company and who you were trained by, not who you are in a relationship with...But yes, keep it professional. Your frustration from the truth of my review, is understandable, considering the facts. If I didn't know your company and read your response to my comment, I already wouldn't trust you or your judgment. Character is everything Jake. Good luck.

Jake was trained for 3 months by the best at Cave Creek Septic. I guess everyone needs to start and learn somewhere.

From top to bottom, Macho is a great business. Most especially Robby and Danny were excellent. Super helpful. Always keeping me in the loop. They dealt with a difficult situation navigating the fake grass covering the septic. The quality of their finish work and effort put worth was superb. I am very happy and grateful. I couldn't recommend Macho more!

BEWARE: Bought a house believing they had properly inspected and certified septic. Determined they never performed the complete service before I purchased house despite them billing the seller and providing the required transfer certification. They initially blamed it on a former employee they had fired and said they would make it right, but they have since refused to provide a letter accepting liability. Complaint being filed with ADEQ.