Best Root Systems in Phoenix AZ

We had what we thought was a clogged drain. I called Hero Homes Services as they were highly recommended on our Historic Coronado Nextdoor Neighborhood site. They had a quick response time and worked to diagnosis the problem. The problem, our 71-year-old cast iron pipes had deteriorated beyond repair and instead had to be replaced. I believe the price we paid was fair, considering the amount of work that had to be done.

My wife and I found the plumbers/technicians to honest, considerate, and personable. They were at our house for two weeks and during that time we got to know them a bit. We had conversations and joked with them, but don't get me wrong, as they are hard-working men and women. I cannot speak highly enough of them!

Both my wife and I like to know how things work and they let us peer over the work they were doing. They listened to us about what we wanted and offered their input. After doing extra touches of finishing and cleaning up they left our home on a Friday night after finishing up at 7pm. We felt like we made new friends. All the crew from, Maritza, Carrie, Marlon, Chris, to Johnathan, Alex, and Alex Jr. Now that they are gone, we kinda miss them.

BEWARE - They hire UNLICENSED contractors to do their work. Our home warranty company, 2-10 sent Belsito plumbing out to check on a slab leak we had. They sent Charles, who was nice, and Charles brought his manager Shane Prince. Shane completed a lot of work but never finished, took off with our money, and wasn't licensed. He did all this work on the side, but wearing Belsito Plumbing uniforms (him and Charles). Belsito fired him a few months ago, but that doesn't make up for the fact that they were okay having someone do these jobs that's NOT LICENSED! Turns out his licenses have been revoked for years. Just be cautious on who you let do your work. In AZ, anything done over $1,000 in your house requires a license. Hope this helps someone avoid the expensive mistake we made working with this guy and this company.

Josh was amazing in terms of a quick response time and being extremely helpful about our problem. We initially had a company come evaluate our toilets and septic and they said they could not help us. We called Coopers Sewer and Drain and they were here in 15 minutes! The price was very affordable and Josh was able to fix our problem in an hour which was super important as we are a pediatric clinic and need our toilets running at all times! Definitely recommend Coopers Sewer and Drain and Josh for all your needs!

So refreshing to have an honest plumber! Stevan was early to the appointment. He was extremely articulate and explained everything . After scoping the line with camera explained there was no issues with line and showed us the video. Other plumbers told us that the line was all deteriorated and needed replacement and told us it was all original cast iron when in reality it was 90% new ABS. Thank you, Stevan! Restored our faith that honest tradesmen do still exist!

We have always had good service from Septic Technologies. When we scheduled them for our regular pumping service, they showed me a problem with deterioration of one of the tank walls. They had a repair quote to me that day, and we were scheduled for the job within a few days. Gilberto and Efren were very professional and knowledgeable about the system. They made sure i saw the problem, the need for repair, and explained and showed me step be step how they repaired the damage. We have always received good service from this company, and this time was no different.

Lupe was our technician and he was great. Greeted my wife and I on time and started to assess our leak. Once he found the problem he laid out a few scenarios and gave us bids. He was very knowledgeable and advised us on which option would be best but didn’t try and push us to the most expensive one. I really respect a company and service provider that understands you need help and does all they can to make sure they leave the situation in a better place than when they arrived.