Best Residential Addition in Phoenix AZ

I was in the process of purchasing an older home and completion of inspections is a time sensitive matter which Hero completely understood. I spoke with them and they were able to get someone out there the same day and the inspection report w/video was provided the next day.

Maritza was so kind, followed up throughout and answered all of my questions, was in communication with me providing updates on anything outstanding and provided overall excellent customer service. I couldn't be happier with the speed that they were able to turn around the inspection or the customer service.

Sunset Septic has displayed a high level of incompetence at doing septic tank inspections! They failed my septic system for the following reason Septic system failed water test and a new pit is needed. We recommend a whole new system as tank is nearly 40 years old. They then quoted me a new $20k septic system, I was concerned about this response and got a second opinion from another septic company. The 2nd company quickly identified that there was a piping issue and that the system COULD NOT EVEN BE TESTED without making the piping correction. The piping was corrected and the system passed with no problem. I called Sunset Septic and spoke with the receptionist and informed her of the situation and requested a refund for their in-accurate and useless septic inspection that I paid $675 for. The receptionist told me that management would call me back to discuss. However management did not even return my call to hear my concerns, they only responded by email stating I am sorry to inform you that we will not be refunding any money to you. This shows a high level of incompetence and scamming of the customer, it is obvious they are more interested in selling $20k septic systems than meeting the actual needs of their customers. I STONGLY RECOMEND THAT ANYONE THINKING OF HIRING SUNSET SEPTIC TO DO ANYTHING RE-THINK THE THE THOUGHT AND HIRE A DIFFERENT COMPANY!!!