Best Preventative Maintenance Repair in Phoenix AZ

We have used Wally for septic pumping for many years. As a Realtor we need them on any sale where there is a septic. We are very pleased with them. He always does the job promptly and perfectly. He has spent so much extra time with me explaining septic system in and outs to me over the years, always patiently and never once charged me for his time. I feel like he has taught me everything I know about septic systems. I can't recommend them highly enough.

We purchased a home in Oct 2022 and shortly after started having plumbing issues. We have had several companies out, with a camera and a locator to find that there is an issue at the repaired cover in the back yard. There is standing water in the pipes and at the repaired cover.

I called Sunset as they were one of two companies that have done work on the home requesting them to come out under warranty to check the tank to verify or fix the issue.

Rainey argued with me stating that they do not warranty or guarantee their work. They dug up the system, pumped it, certified and inspected it. When there is clearly an issue. So they (or the other company - who is coming out UNDER WARRANTY to verify that their work was done correctly and identify the issue) did something (or failed to do something) correctly and we are having back up issues every couple of weeks.

Rainey then argued with me stating that I was lucky that my tank was still operational as it was built in the 60's. She continued to argue with me when I said that if you take care of things they will last and then tried to tell me that was incorrect.

This woman is unprofessional and the company is a joke. DO NOT USE them!! Less than a year after they touched the septic I am having issues and they refuse to come out to verify their own work under warranty - because they don't have one.

BUYER BEWARE!!!