Best Kitchen Remodel Bathroom in Phoenix AZ

Maritza was absolutely wonderful! She took the time to help me stop my toilet from flushing so that I could get a good night’s sleep. She stayed with me on the phone for the entire process when no other plumber would even answer my calls late Friday evening. I will definitely use her company in the future. Customer service just doesn’t get this good!

As what normally happens, Fourth of July weekend rolls around and (Saturday) I step out into the garage to find it flooded; water gushing from the now defunct water heater. I have Old Republic insurance and I called them. They emailed Jay's Plumbing Service and AOC-Arizona Plumbing...In addition to the Old Republic email, I also called Jay's Plumbing and AOC-Arizona Plumbing and got recordings, left a message...That was Saturday, it's now Monday, still waiting on a phone call. (Thankfully I don't need them anymore!) Because I have an elderly parent living with me, this water heater had to be fixed the same day. I called Valleywide Plumbing. Matthew Kondrath answered (Yes, a real person answered the phone!) There was no B.S. with Matthew. He told me the time he would be out and how much the cost was to replace the water heater. No hidden fees or holiday up-charges were loaded into the cost. In fact, the cost was barely higher than what I had paid for the previous hot water tank eight years earlier. Matthew told me he had another job he was finishing up on. He said he would pick up the new hot water tank from his supplier and be at my property by noon (which, btw, was on the other side of town from where Matthew was working.) I felt like a ton of bricks had been lifted from my back when he said he would be out. Two hours later, Matthew was at my house at noon, right on time as discussed. He was kind enough to work with me and interact with the pain-in-the-neck Old Republic Insurance people needing tons of information in order to process a partial refund to me through my insurance. Matthew drained and hauled out the old, broken water heater. Put in the new one, did some pipefitting, wrote up the order/receipt and left around an hour or so later. All of this was in 110 degrees by the way. Matthew was pleasant, knowledgable, kind and efficient I had never used this company before, I will use them for any and all services they provide. Thank you Matthew for taking time out of your holiday weekend to help me and my family...it is truly appreciated and will not be forgotten.

Steven took time to really examine my issues in both directions. He assessed that the main issue I had was outside, and their core business product is for inside. He collaborated with his team, and a 2nd person will come out to validate what it will take to address the outside issues.
The Number Flow product seems great (Steven showed me a sample). I will hang onto the bid for the inside work and likely go with that in the future.
The company culture seems very customer focused. No up-sell or hard sell tactics, just good data and respect, with a good product and process to back it up.