Best Installation And Operation in Phoenix AZ

We’ve only been in our new build for a few months and after a ton of rain there was a HUGE sink hole above one of our drain field, I spoke to Gina and she assured me this was common with new septic systems and would simply need to be backfilled. She even took the time to look up the type of system we have to confirm this wouldn’t be an issue. She was super nice and helpful I will definitely be calling them when our tank needs pumped.

They presented a lower charge over the phone which made my decision to go with them. And once they arrived at the property the driver/operator tried to convince me several times that our septic tank is larger than it is in order to attempt to charge us more. The service provided was rushed, incomplete, rude and unprofessional. Even though I have proof with previous service receipts from 3 different Septic Pumping Companies reflecting the size of our tank this Co. did not want even consider that information but instead eyeballed the size of the tank and charged and processed the order accordingly. What's more unbelievable and another example of extremely poor customer service the driver advised me that next time we need a septic pumping service that we should contact another Septic Pumping Company vs them. Will not recommend them to anyone but rather go out of my way to advise my neighbors not to use this Company.

We purchased a home in Oct 2022 and shortly after started having plumbing issues. We have had several companies out, with a camera and a locator to find that there is an issue at the repaired cover in the back yard. There is standing water in the pipes and at the repaired cover.

I called Sunset as they were one of two companies that have done work on the home requesting them to come out under warranty to check the tank to verify or fix the issue.

Rainey argued with me stating that they do not warranty or guarantee their work. They dug up the system, pumped it, certified and inspected it. When there is clearly an issue. So they (or the other company - who is coming out UNDER WARRANTY to verify that their work was done correctly and identify the issue) did something (or failed to do something) correctly and we are having back up issues every couple of weeks.

Rainey then argued with me stating that I was lucky that my tank was still operational as it was built in the 60's. She continued to argue with me when I said that if you take care of things they will last and then tried to tell me that was incorrect.

This woman is unprofessional and the company is a joke. DO NOT USE them!! Less than a year after they touched the septic I am having issues and they refuse to come out to verify their own work under warranty - because they don't have one.

BUYER BEWARE!!!