Best Hvac Services in Phoenix AZ

My name is Sharon Harrington, Dan's wife.ertin was very calming and truly heroic in explaining to me what to expect one step at a time. The way they got started right away helped me calm my anxiety. I truly appreciate their kindness and Bprofessionalism and I am grateful they figured it out as nd got started to fix it right away. I am very happy I chose Hero Home Services.

Having used them 5 or 6 times before, I was comfortable calling to have my toilet shut off hose and leveler replaced. I informed the girls who take the information of the issues to be addressed during the call. The technician arrived on time. He said he could replace the shut off hose but did not have the parts for my Kohler toilet. He arrived at 9 am. He made the offer to order the parts and schedule another appointment. I declined stating that I told the office what was the issue and I expected parts to be available, especially since they assured me that the technician has parts in the truck. He replaced the shut off hose. The cost was $230.00 dollars. A bit outrageous for 1/2 hour of work and he only replaced the connector and not the entire hose. I complained to a manager who told me that he should have gone and gotten the parts and returned. This did not happen. In my opinion customer service is just a word to them. How much money can they make is the key. I will be looking elsewhere.