Best Home Wastewater Treatment in Phoenix AZ

I thought we had a septic tank for our sewer service, turns out we are on city sewer and sanitation. I called Sewer Time thinking we had a septic pipe leak but it was the main sewer pipe to the street. Dan at Sewer Time explained how my sewage and water system works and that they were a full licensed plumbing company and they dug up and replaced our sewer line. They did it fast and were very clean doing the work. I want to recommend these guys to everyone sewer system or septic system they do it all.

I used this company to inspect and pump the septic system on the property I purchased. When I purchased my home, it was disclosed to me that the house was on city sewer. Lo and behold, it was on septic. The company sent out Vincent, and he was great! He arrived on time, was professional and helpful. He even took the time to educate me on some things about septic systems. He performed a full inspection and always had a smile on his face. Also, the team at the office was so very helpful and kind. I highly recommend them!

Thought I had a plugged drain but it was a full septic tank. I called 4 or 5 places to get it pumped out but everyone was telling me that it would be next week before they can get to it. I called Septic Medic and was told the same thing. When I told the lady on the phone that it was full and can't drain, she put me on hold. After a few minutes on hold, she said that she would have someone heading my way in a few minutes. It was 4:00 pm when I called and he was here in about 30 minutes. I already had the small service port on the tank exposed but the driver (Kyle) said it would be better if he could get in through the larger port to make sure he can get all of the waste out. He dug with a shovel until he found it, then chipped away at concrete that was poured on top of the tank until the sun was almost gone. He could have just taken the easy way out and used the port that I had already opened (I wouldn't have known the difference), but he wanted to do the job right. Septic Medic went above and beyond to take care of me today. They did not charge for emergency service, but I would have gladly paid it. These people care about their business and reputation. I will always use and recommend them. THANK YOU FOR THE HELP TODAY!!

Called them first thing on a Monday morning, they told me they were busy from the weekend but she would try to get someone available. She called me thirty minutes later and told me Kevin would get there. Kevin showed up at eleven. It was very pleasant to have someone prioritize my emergency, most places would have just put me on a waiting list. Kevin was very knowledgeable and fast. Would definitely use them again. Definitely a five star experience.

Sunset Septic made an appointment for a week out from the call for service. On the appointment date they had given a 2 hour timeframe. I called to check on the estimated time of arrival at 1 hour past the given timeframe. Receptionist stated that she would check with the technician on where he was at and call right back. They didn’t call “right back” so I called them after an additional 35 minutes and was put on hold. Receptionist said the technician was assigned an emergency pump out and would now be an additional 3-4 hours. I understand things happen and would have been just fine if anyone would have simply picked up a phone to keep from wasting my time. They obviously took the higher paying emergency job. No one from Sunset Septic EVER called us. We cancelled our appointment due to poor communication and customer service.