Best Air Conditioning Service And Maintenance in Phoenix AZ

Attention Hero Services owner. You have an unbelievable service man out in the field that NEEDS A PROMOTION!!! We are seniors on fixed income and Manny went ABOVE & BEYOND the call of duty for us!!! We own a mobile home and had a clogged toilet. My husband asked the park manager if the clog is the sewer line, is it our responsibility or theirs? She replied the water is theirs but the sewer line is our responsibilty. My husband knew this should be wrong. So we called Hero Home Services. We are first time customers. Manny found that the problem was definitely not with our home and said it had to be in the line in the neighbors yards. Manny took it upon himself to go talk to the park manager. He was gone just long enough that we could tell she was trying to give Manny the run around too. BUT because Manny is such an expert and so professional and obviously stood his ground because of his great knowledge and concern for his customer, the park manager finally told Manny she would send park maintenance. We could not believe what Manny was able to accomplish with the manager. Park maintenance came to our home quickly. WOW what did Manny tell her? Just joking on that!!! Park maintenance quickly found Manny nailed it!!! It IS the parks responsibility. They cut a hole in our sewer drain by our home and taped it over to get us going quickly and yes they have to come back next week and replace pipes in our neighbors yards. Anyone out there that does not have a plumber, CALL MANNY. He is polite, respectful, patient, has expert extensive knowledge and took time with us before he left asking us if we had any questions and explained everything to us as he worked. Not only does Manny have extensive knowledge, he has worked on homes in several mobile home parks and has had experiences with mobile home park managers and knows how they can be and how they operate and obviously by what he was able to accomplish for us, he knows exactly how to handle them. On the company business card on the back, it says Your Hero and Manny's name. Oh yes indeed, Manny is definitely our hero for his care for us and what he was able to accomplish for us. Five stars doesn't cut it. How about a trillion and more. Better yet, how about a promotion for our HERO MANNY!!!!!!! Thank you so much Manny for all you did for us and caring for us. Have wonderful Holidays Manny.

Benjamin was our technician and he does outstanding work! A week ago, Ben came out on a Saturday with short notice and repaired a worrisome shower leak that we were concerned might cause water damage. Thanks to Ben, the shower is now working great and has not dropped a drip since...and best of all, there is no water damage! I was so impressed that we called Ben back this week to work on another plumbing project that needed attention. I could not be happier with Ben and Reddi Services. Shout out also deserves to go to their dispatch staff, Ellie and Carlotta, who were very pleasant to deal with on the phone and who always let me know ahead of time when Ben was on his way!

As what normally happens, Fourth of July weekend rolls around and (Saturday) I step out into the garage to find it flooded; water gushing from the now defunct water heater. I have Old Republic insurance and I called them. They emailed Jay's Plumbing Service and AOC-Arizona Plumbing...In addition to the Old Republic email, I also called Jay's Plumbing and AOC-Arizona Plumbing and got recordings, left a message...That was Saturday, it's now Monday, still waiting on a phone call. (Thankfully I don't need them anymore!) Because I have an elderly parent living with me, this water heater had to be fixed the same day. I called Valleywide Plumbing. Matthew Kondrath answered (Yes, a real person answered the phone!) There was no B.S. with Matthew. He told me the time he would be out and how much the cost was to replace the water heater. No hidden fees or holiday up-charges were loaded into the cost. In fact, the cost was barely higher than what I had paid for the previous hot water tank eight years earlier. Matthew told me he had another job he was finishing up on. He said he would pick up the new hot water tank from his supplier and be at my property by noon (which, btw, was on the other side of town from where Matthew was working.) I felt like a ton of bricks had been lifted from my back when he said he would be out. Two hours later, Matthew was at my house at noon, right on time as discussed. He was kind enough to work with me and interact with the pain-in-the-neck Old Republic Insurance people needing tons of information in order to process a partial refund to me through my insurance. Matthew drained and hauled out the old, broken water heater. Put in the new one, did some pipefitting, wrote up the order/receipt and left around an hour or so later. All of this was in 110 degrees by the way. Matthew was pleasant, knowledgable, kind and efficient I had never used this company before, I will use them for any and all services they provide. Thank you Matthew for taking time out of your holiday weekend to help me and my family...it is truly appreciated and will not be forgotten.