Best Scheduled Maintenance in Phoenix AZ

Great customer service and prompt response. Would highly recommend them to anyone needing HVAC services.

We were very happy with everything from start to finish. In fact, our Trane AC unit came in weeks earlier than expected. Communication has been excellent. I would highly recommend AC & Refrigeration.

Today we had our AC serviced (routine) and I must say I was very impressed by the tech, Tommy! When he arrived at my home, I explained that my 10 month old granddaughter was with me. He said hi to her and got to work. My granddaughter eventually fell asleep while he worked outside. When Tommy was done, he gently knocked on the door. As I opened it, he said I didn't know if she was awake or sleeping. I was so grateful for his consideration and kindness not to mention the thorough and timely job he did!

Caleb was excellent. He installed 2 air purifiers and cleaned and sealed all of the vents in the house. Excellent service

Very professional and good quality work, they were quick to respond and pleasant to work with.

My gas furnace was not turning on, so I reported it to my home warranty company. Velox Air was sent out 3 times to address the issue. They cleaned a deposit off the fuel line on the first visit, changed the setting on a gauge the second time and cleaned the filter the third time. On the third visit, the technician told me that he thought the thermostat was the issue because he was seeing an issue both with the unit turning on and off. He told me that he would request that the thermostat be replaced with my home warranty company. I waited about a week and did not hear back, so I called my home warranty company. They said that Velox had closed the request instead of requesting the thermostat replacement, the warranty company called and spoke to a representative at Velox, who spoke to the technician, who said that he HAD asked for the thermostat to be replaced. Long story, short, the home warranty company approved the thermostat being replaced, but management at Velox has refused to replace it and insists that the furnace (that they never tested) is working fine. I have been dealing with a broken furnace since mid March and still have a broken furnace. Luckily it has gotten warm, so I do not currently need the furnace, but will request another vendor in the fall when I turn it on again. Velox is the worst vendor I have dealt with and I would recommend using someone else for your heating and cooling needs

Really know their stuff.....informs you on what you need without 'selling you products you don't need', giving you the price right off the bat before they do the work. They redesigned the airflow in our home with new registers and now we have a cooler and more comfortable home.

Keeps you informed when he is coming and is on time.

Icon is the best!

My AC kicked the bucket. Had Icon come out, let me know what was up. Decided to replace the whole system. They gave me three estimates on different options. Unfortunately, I had to wait to save up money longer than I initially expected, but they honored their original estimate when I was finally ready to pay and get started. Their techs are world-class. Text us on the estimates, updates on options and everything. They notified us immediately about everything.

I even reached out to them weeks later to recommend a trustworthy insulation installer because I don’t really have good references. That’s how much I trust them to give me accurate info. They did a great job and a great price and always with professional service. They’re my go-to for my AC needs.