Best Metal Repairs in Phoenix AZ

Great sales rep (Scott). Great install (John) Great product(Carrier)

Howard Air is a great company. I had them install two new AC units when we moved in five years ago. I haven’t had any issues until our upstairs unit wasn’t cooling as well. They came out to service the unit and it was low on refrigerant. The service guys were very nice and added some refrigerant and the unit was cooling properly again.

My gas furnace was not turning on, so I reported it to my home warranty company. Velox Air was sent out 3 times to address the issue. They cleaned a deposit off the fuel line on the first visit, changed the setting on a gauge the second time and cleaned the filter the third time. On the third visit, the technician told me that he thought the thermostat was the issue because he was seeing an issue both with the unit turning on and off. He told me that he would request that the thermostat be replaced with my home warranty company. I waited about a week and did not hear back, so I called my home warranty company. They said that Velox had closed the request instead of requesting the thermostat replacement, the warranty company called and spoke to a representative at Velox, who spoke to the technician, who said that he HAD asked for the thermostat to be replaced. Long story, short, the home warranty company approved the thermostat being replaced, but management at Velox has refused to replace it and insists that the furnace (that they never tested) is working fine. I have been dealing with a broken furnace since mid March and still have a broken furnace. Luckily it has gotten warm, so I do not currently need the furnace, but will request another vendor in the fall when I turn it on again. Velox is the worst vendor I have dealt with and I would recommend using someone else for your heating and cooling needs