Best Total Kitchen Remodel in Phoenix AZ

What started out as a simple restoration turned into a downstairs remodel project, all handled by ASAP. I had a small leak from my upstairs master bathroom that penetrated through the ceiling down below into my dining room. I've never had anything like this happen in my house in the 12 years that I've owned it, so I pretty much just called the closest restoration company to my house that I could find without doing any research. Let me just say that I got lucky with my choice. The owner of the company, Joshua Rudin, answered the phone and said he'd come right out and take a look, which he did.

Josh is very knowledgeable and easy to work with. He's an east coast guy (like me), so he gets right to the point and doesn't mince words, which I like. He explained the process and what needed to be done and made it all easy to understand for an amateur like me. I gave him the authorization to get started on the work to try to mitigate any damage. He had a couple of guys come out that morning and they set up containment barriers and fans and humidifiers. After getting my insurance company involved (because the mitigation and repair cost far exceeded my deductible), there were a few hiccups (mostly disagreements over the amount of water saturation in the wood and therefore, the amount of time to leave the fans and dehumidifiers running), but in the end, everything turned out fine.

While the walls and ceiling were ripped out, and knowing the house was already going to be a mess for the rebuild, I decided to do what I've been wanting to do for a while and replace all my downstairs tile (foyer, kitchen, dining room, laundry room, and fireplace), redo the kitchen (paint the cabinets and replace the sink and faucet), and redo the powder room (new toilet, vanity, light, and mirror and paint the walls). Josh said that his company would be able to handle this job as well. This is where things got a little bit out of sorts - part of it was my doing, part of it was ASAP's doing, and part of it was due to circumstances outside of both of our control.

To make a long story short, I generally judge a job by the final product and for the most part, the final product for this job turned out very good. There were quite a few headaches along the way and it was a stressful process for me (mostly because I've never gone through this), but one thing I will say is that through the entire job, Josh was always available and very responsive. It did appear as if he may have been stretched a little bit thin as he had other very large jobs going on at the same time that kept him running around all over the valley.

The positives: Josh for the reasons explained above. In addition to that, Josh did quite a few extra little things on the job and didn't budge from his originally quoted price. Josh only wanted to make sure I was happy and tried his best to do everything to make that happen. The tile looks great, the powder room looks great, and the rebuild of the damaged areas looks great. The kitchen looks much better than before.

The negatives: The job took about 4 days longer than originally planned. The tile guy got caught up on another job and started my job a day late - this caused delays across the board. There were a lot of moving parts and at times, it didn't seem as if they were all going in unison. I'm a little anal retentive, and some of the details in the kitchen are not perfect - we installed handles on all of the doors and drawers and quite a few of them aren't level; some of the doors were re-hung improperly; the paint on some areas of the cabinets is dull, while on other areas it's shiny; and you can see brushstrokes in quite a few areas. There was paint splatter all over the counters and the kitchen was left pretty dusty and dirty.

UPDATE: Josh heard my concerns about the paint job on the cabinets and went above and beyond to remedy the problem. Now the cabinets, along with the rest of the work that was done, look fantastic. Well done Josh! 5 stars for you and ASAP.

Ken and his team did an INCREDIBLE job. They were so efficient, respectful and great to work with. Ken is an excellent communicator and the project was seamless. We had our entire home tiled, wall replaires/painted, an additional room added to our kitchen, partial bath remodel and a total kitchen remodel. Our home looks better than we expected and we cannot say enough positive things about Acuity. We hope to work with Ken and his crew again in the near future.

Easy to work with! always on time! very patience with us as we had to deal with our mortgage company to get them there check.