Best Home Repair Needs in Phoenix AZ

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone. They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

I would like to thank Cesar, Brandon & the whole crew for their outstanding job on my bathroom water leak. If I could give a 10 Star Review I would, but 5 is the highest you can give. I truly would recommend Cesar and his wonderful company for all the work, questions I had (and there were alot of questions), professionalism, and outstanding work not only putting my bathroom back together but giving me an updated, beautiful new bathroom. I sure love it and love the way you handle things Cesar. You truly are a professional guy with alot of knowledge. Again, outstanding job for you & your crew. ?

My toilet tank busted in my bathroom and water was everywhere. Servpro was called and they immediately responded to the situation and took care of the problem and restored my home back to its normal condition.

Lee helped us with our home restoration needs and was extremely polite and professional. Lee thank you so much for your hard work.

We had our water heater flood in the middle of the night and quickly tried to clean up the mess. The next morning a plumber came out to take the broken heater. The plumber recommended a gentlemen to us and about 3 minutes later he was on our door step. I felt very uncomfortable about the process with the plumber and immediately set out looking for a different company. I read some of A.S.A.P. reviews and gave them a call. I can't even describe how at ease Josh and his crew made me feel! He did such a wonderful job communicating with us and going above and beyond by checking on things throughout the process. He was even very helpful with the insurance interactions. The room that was damaged turned out beautiful! They made sure the work was done right and done well. The carpet they replaced in the damaged room makes me want to redo the whole house :). Everytime someone has mentioned water damage in there home I have recommended Josh. Thank so much A.S.A.P!!!!! (P.S. Sorry it's taken me this long! This review was long overdue. Side note: The Sauhrita police department has enjoyed the smell of cinnamon! And they are very grateful! Thank you Josh!)

Ce just did the initial clean up for a water leak. Great job. Most appreciated was the time he took to explain the process & answer my questions. He is a credit to your company.

Be careful working with this company if you are a temporary worker. They love to exercise their power over you.

We had a second home in Az. flood from an upstairs toilet. I gave them a code, they took care of everything, including assessing, fixing, big fans to dry out, mold prevention, patched and repaired ceiling. Couldn’t even tell we ever had problems. All for $5000. Great timely response, which was needed in this situation.

Matthew and Cody are very thorough and professionally commutative. I honestly wouldn't trust most people to do extensive jobs in my home like this but there's something about them that made me very comfortable with the situation. These are the kind of Men you want on the job. Thank you DryPro, and thank you guys. ??