Best Damage Evaluation in Phoenix AZ

On Thursday, June 4th, 2020 we came home to a flooded home due to the toilet water supply hose breaking. I called Arizona Fire and Water to come and do the cleanup. Their reviews seemed rather good. Although we had to relocate to a hotel for the next five days, we felt confident that they would do a good job. We handed over a set of keys for them to use. They told us that they would be using a lock box on our house. On Saturday morning I returned home to pick something up and I had forgotten my keys at the hotel. I called my partner to tell him to call AZ Fire & Water to get the lock box code so that I could get in. To my surprise, they had not locked our home and I was able to enter without my keys. Anyone could have walked right into our home once they were gone. We informed them of their HUGE oversight as well. Upon entering I noticed items missing as well as damaged. They did inform us of damaging our bookcase which was unrepairable, but they did not inform us of other damage.
Once payment came due our insurance company requested verification for overcharged services and materials. AZ Fire & Water would not comply. This information was requested at least three times. Every time they did not respond. One of the fees was for HAZMAT PPE. We were at our home for a few hours before we left for our hotel on that Thursday and did not see one employee of AZ Fire & Water doffing HAZMAT PPE. I work in an industry in which I knows what this is. Jeans and shirts are NOT PPE.
Once they determined that our insurance company would not pay the $1500 overcharges, they came after us for payment. We told them that they had the chance to get paid. They threatened a lien on our home. I expressed that if they tried to do that, we have enough evidence to defend ourselves in court. I had to file a police report for my missing items as well, as they are valuable and very sentimental. They have not to this day replaced our damaged items or compensated us for the items that came up missing.
I would NOT recommend this company.

Hired by insurance company to do warranty work for a prior contractor. Frank was very professional, replied to calls and texts and followed up on work being done. The roofers came promptly and explained everything that needed to be done, showed pictures and very professional. The painter kept trying and trying to get the proper paint match,,,, mission accomplished.
Would recommend Next Gen to others and would use them again if the need would arise.

Express Restoration is very result driven they provide great customer service with fast turn around results

I had a great experience with roto rooter. Fast and professional. Will use again.

Nathan was very helpful when I had a concern about possible mold in my house. He sent Houston to inspect the concerning areas, and Houston was extremely friendly, helpful, and honest. He gave me great advice and peace of mind regarding the issue, which did not appear to be mold. All of this advice was given during a free estimate. Based on this experience I would highly recommend this team and this company. If we have a mold issue in the future, or just consider remodeling our house in the future, we will absolutely reach out to this company to try and work with them.

Do Not Use! If I could give Negative stars, I would!! Enough said...

Being an insurance agent you want to know that your clients are taken care of during a tragic loss. Jill and Nicole give me the peace of mind that makes it easy to refer clients to them during their times of need. Fire, flood or any bio-hazard situations are no match for these knowledgeable and hard working women!

I didn’t realize that I needed a restoration company for the small water damage I had. I had a friend tell me about Adam at Gateway and what a nice guy he was. Adam was very nice. Actually, everybody that I have been in contact with at Gateway has been very nice. They are great! If you need water damage help call them. They kept their word and they were all very accommodating.