Best Soot Damage Cleaning in Phoenix AZ

I worked for interstate for one day threw people ready ....staffing agency's. I had a great experiences with interstate. Great crew! Very kind company they look out for there employee with great respect.They r good in what they do!!!

Todd came in a fixed what other contractors did a poor job on. Finally someone who knows what they’re doing! Thanks Todd!

Brittany is amazing at addressing all your restoration needs!

I had some water damage at my home and contacted Servpro to handle it for me. I got great service from beginning to end. Adam, Levi and Aaron were all so professional and great about communicating with me. Thank you!

AMAZING SERVICE! My tub overflowed and it affected a few rooms. I had no clue how significant the damage was and know restoration is expensive. I called 2 companies and 1 carpet cleaner who is a friend. The first guy came out and tested walls and baseboards and basically said to call my insurance, it will cost about $5000 to replace the carpet, baseboards, remove desk cabinet, etc. He offered to pay part of my deductible. Shady. Then came Matt with Lotus Restoration. They came out within a couple hours and did the same testing of walls, carpet, etc. He explained the process and damage thoroughly and said I caught it in time and the total cost would be $350 to extract, place fans, and dehumidifiers for a few days. He was so nice and didn't mind my dogs sniffing all over him, lol! Carpet cleaner friend seconded Matt's solution.

I really wanted to like them because they were referred by a friend, but I was just disappointed over and over again. First we were forgotten for 6 months after our initial call to get the work done for them to even give an estimate (this is where I should have seeked out someone else). When we called back, we never got an apology but instead excuses. They were very hard to communicate with and as a customer made me feel like I was inconveniencing them by asking simple questions on the next step because they didnt show up for weeks after they had ripped out the bathroom and taken half the money. I was even told that they didnt respond to my email because it was in their junk email box! The whole process took so long and expensive that I had several friends with water damage to their homes after me and they were done before me that I was even embarrassed to say what company I had gone through.

I called three weeks ago after a storm and burst pipes. It took me three weeks just to get on the schedule. Called on the day the appointment was supposed to take place and turns out they told me the wrong date and scheduled it for a day I won't be home (due to family emergency) and now they want to reschedule for who knows when.

I'm sure everything is dry now that they have waited so long, and probably really moldy too. If you are looking for prompt, professional, or organized service, this isn't it. I told them I have to contact my insurance company to see if we can do something else because working with this company had been a complete fail.