Best Hydrojet Service in Arlington TX

Great service,! Larry was highly responsive & the work done was exceptional! I would highly recommend!

Previously, I had given these folks a five star review. I’ve used them a number of times to clear my drain line where roots get into it.
Twice in a row now, they’ve missed the appointment window. When I called, each time I was told I had gotten lost in the shuffle. They finally came out, then pretty quickly said they’d have to get their leak detection experts to find the leak.
“Leak detection experts” = two guys with shovels.
They knew they were dispatched to a leak and then later had to leave to get repair parts.
I anticipate they’d solder a new piece in when they did find the leak. Nope, they crimped in a riser piece. The first crimp failed, so they had to go get another part.
The second crimp worked, but apparently they didn’t check the meter to see if it was still running because we have a second leak on the side of the house.
I went to call them for the second repair, but they got lost in the shuffle and I called Baker Bro’s instead.

To be fair, I have used this company twice before with no issues. My restaurant was scheduled to have our grease trap cleaned at 9am this morning. At 9:15, when no one showed up, I called the office and had to leave a message with an answering service. At 9:45, someone called to inform me that the previous job was running 2-3 hours behind. I was upset that I had driven 1 hour in rush hour traffic to make it to the restaurant on time for them to clean the trap (2 hours earlier than the normal time I come in). I expressed my concern to the man on the phone who simply said These things happen. I asked why no one called me to tell me that the job was running late because obviously, they would have known that well in advance -- not 45 minutes after my scheduled time and not after I called them first. To make matters worse, my grease trap is located in a closet under a heavy beverage cooler and other things. I had to move all of the stuff out in anticipation of their arrival. Now, I have to move everything back. The guy asked me if I wanted to reschedule for tomorrow. When I asked if they are going to be there on time, he said he couldn't say for sure. I told him that this was ridiculous customer service. Instead of showing any remorse, he informed me that he hopes I find another company with whom I won't have these issues! Wow! Really???

Mr. Salazar and his crew are very efficient and great at their job. He explained the problem and fixed it. If you need a dependable and trustworthy plumber I stand by this company. Use them for any of your plumbing needs.