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Roto-Rooter plumbers Dave and Tyler left my house like this after claiming that the compression nut and sleeve couldn't be removed.. I can't believe that professional plumbers have never heard of a compression sleeve puller tool.Today(6-21-2022), supervisor John & tradesman James came out and corrected the plumbing procedure that was initially performed by the previous technician & his apprentice last week. John stated that going forward he would ensure that the technicians clearly explain what they are doing to the customers, and if they can't do a particular process that the customers know this in advance. This will avoid future misunderstandings by what is communicated to the customer from the technicians. Supervisor John & tradesman James extended the pipes without cutting additional sheet rock. Had the first technician and his apprentice removed the compression sleeve and nut, they could have cut and extended the pipe without cutting the sheetrock at all.However, the fix by supervisor John and his tradesman James will make it easier for the homeowners (us) to install new sheetrock. Supervisor John also purchased a new Kitchen Sink Drain with basket for the customer to replace a corroded nut on the bottom of the drain to repair a leak that we didn’t know we even had. Supervisor John and tradesman James did an outstanding job to correct the work performed by the previous technicians.The homeowners are satisfied with the corrected work (pictures attached). The sheetrock will still have to be replaced, but this shouldn't be a difficult task.One final caveat, make sure you research how your problem can be resolved before any technician arrive so that you can be prepared to state what you are willing to accept as a solution.

We are changing our vanities in both bathrooms. The ones we chose required the plumbing for the faucets to be moved. They came out quickly and their prices were reasonable. The Technician Olvis did a wonderful job. He was very friendly, quick doing his job, and did a great job with his work.

Matt Roark was very professional, polite and a great personality. Was able to answer all of my questions