Description
When you need an emergency plumber near me in Irving or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. If you experience water & sewage backups, we specialize in water damage restoration & water cleanup services too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Sewer repair, Shower repair, Water heater repair, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen Pipes, Grease Trap Treatment, Kitchen Sink, Leach Field, Location Change, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Service Calls, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Drain Snake, Unclog Drain, Drain Cleaning Company, Licensed Plumber, Plumbing Company, Emergency Plumbing, Drain Snake π°ππ¦π½, Main Sewer Line Drain Cleaning π π°π§π¦π§π½, Kitchen Sink Drain Cleaning π½οΈπ°π§π¦π§πΏ, Toilet Drain Cleaning π½π§π°π¦, High Pressure Water-Jetting π¦π‘π°π₯π§, Bathroom Drain Cleaning ππ°π§π¦π§π½, Toilet Plumbing Repair π½π§π©π¨π°π§, Bathroom Plumbing Faucet Repair ππ°π§πΏπ οΈπ¦π§π©, Sewer Line Repair & Excavation βοΈπ³οΈππ§π°π½π§π©, Outdoor Plumbing Pipe Repair π‘π°π§πΏπ¦π©π οΈ, Plumbing fixture installation, Plumbing services, Repair water fixtures, Drainage service, Augering, Pipe Restoration Services, Zero Dig Pipe Restoration, Full Pipe Relining, Pipe Descaling, Pipe Patching, Brush Coating, Trenchless Excavation, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening & Filtration Systems,
Reviews
sheri geisler
4 years ago
Jason was AWSOME! He had a great attitude and didn't give up when the job became difficult and challenging! Highly recommend Jason and Roto Rooter!
Sylvia Rangel
4 years ago
Great customer service and detail of what he was going to do.
They came to my building yesterday and corrected our plumbing problems in a professional manner.They solved a plumbing problem that other plumbing companies could not figure out.
Came out on a Sunday evening in under 1 hour. Clogged drains are expensive though! Plus weekend charge.
Chris and Nick were awesome! They kept us informed every step of the way and were very thorough
Thanks for the heads up on the CLR product, it really does help a sluggish running toilet.
They were punctual,Courteous.
A little high. After they left I took a
Shower and then went to restroom
Flushed it and it was still gurgling!!
Roto Rooter was able to send out someone on the same day. Alex was very professional and explained what was going on and how things could be fixed. Very understanding with what was going on with myself and the house. Thank you!
Kaylana Hall Sams
a year ago
Michael was professional and thorough!
Very quick work to clear a clogged drain. Knowledgeable and friendly. Will use again.
I needed someone same day as my garbage disposal had fallen completely detached from the sink. I called and was told they could have someone out within two hours and actually had someone out within 45 min. Robert came out he was knowledgeable professional personable and very quick to replace our garbage disposal and fix a leak. He did a great job.
Nice guy and listened when I had questions.
Roto-Rooter of Irving, Tx did a great job drying out the carpets and bathroom area of my 4 year old's room. She left a faucet turned on during the night, which I found in the morning. The initial response team arrived within 1.5 hours of being called, and we had fans and dehumidifiers going shortly after that. I was heading out of town for the weekend, but the technicians monitored the progress of the drying throughout the entire time. The team is punctual, and if they get behind schedule they will call to let the property owner know. I would definitely recommend them!
Arianna Hernandez
2 years ago
Great service!
Jimmy Bradford
2 years ago
Excellent Company!!! Great technician!!! Very knowledgeable, friendly arrived earlier, than I have expected!I had an emergency due to broken sprinkler system pipe. Roto Rooter representative was understanding and has promised to have someone at my house within an hour. Technician came and help to prevent flooding of my property. Roto Rooter representatives and technician were exceptionally nice, understanding and extremely helpful. I highly recommend this company!Thank you for your help!
James was ver knowledgeable. Found the root of the issue immediately upon arrival and had it unclogged in minutes. Considering I only called the company a little over an hour ago, thatβs an amazing response time. Will use again.
Vinny Ferrari
4 years ago
Johnson the technician was a real pro. One of the floor drains had a backup. He assessed the situation and cleared the problem quickly.
James Olmtsead
3 years ago
Greg was great, even though he was the bearer of bad news which revealed a bigger problem, he was very knowledgeable and helpful on how to move forward. Highly recommend!
Our bathroom drain was backing up, and we needed emergency after hour service on a Saturday night. Roto Rooter sent someone shortly after we contacted their dispatcher. Erik was very knowledgeable and professional. He diagnosed our issue right away and promptly repaired it on the spot. Sink drain works great now!
Lonnie Hornsby
4 years ago
Fast Professional Very Polite
Jackie Dossey
4 years ago
Jeramy his wonderful! He is a marvelous technician! You are so lucky to have as an employee
Alfred Hudson
4 years ago
On time. Repaired quickly.
Allie Maldonado
4 years ago
Ben was amazing! Thank you for fixing my shower drain!
Miguel Alaniz
2 years ago
We had were having issues with out toilets and called Roto Rooter to have someone come and help us out. They sent Andrew and David and they helped us out with our issue. Andrew was able to identify the issue and fix our problem. As contractor myself we work hard to deliver exceptional service and Andrew and David did not disappoint. They were on time, communicated when they were to arrive. They explained everything that needed to be done. David was also able to help locate the area were out septic tank and give some idea what we needed to do. I would highly recommend Andrew and David. I hope not to need them in the future but I would look forward to working with them again!
Rolanda Brigham
4 years ago
The technician was on time, very knowledgeable and extremely professional! I highly recommend them to all who have a blocked line in their pipes.They even gave me product to help keep my lines clean and clear. Eco friendly product!A plus plus for Roto Rooter!
Horace Harris
4 years ago
I was able to get an appointment on day requested. The Technican was very courteous and did his job very efficiently.
Expensive, but good service
Came out on Sunday to snake the kitchen sink. Weekend service call was reasonable but charge was much higher than was expected. However it was timelier than doing without the kitchen on a weekend.
Ricky Laverty
2 months ago
Mario was awesome!! Got here and took care of my backed up sewer line. He was very professional and took care of it in a timely manner. Thanks Mario!
Unbelievable courtesy and knowledge! What a pleasure to deal with. Fixed the clogged kitchen sink drain. His name is Kelvin out of the Irving Tx location. Wish I could get him every time!
Alex McCutchin
4 years ago
Very happy and satisfied with the quality of work.
gregory westmoreland
2 months ago
Mario and Jason did an excellent job handling my issue and gave honest advice on how to proceed going forward. 100% recommend
Technician was great . Would recommend to anyone.
Jeffrey Martinez is amazing! Got the job done quickly and was sweet too!
Jon S. Battle
5 years ago
Alex Rodriguez is an excellent representative for Roto-Rooter. He was VERY knowledgeable and punctual. The service I received was far more than I expected. He will be my got o plumber for now on. I was very impressed and pleased with the service I received. Great job Alex...
Very professional service, but cost too much, had them come out 10 years ago for $99.00 instead of $ $500.00 plus time
paul anderson
a month ago
Very personable. Took time to clean up and protect the condo while doing his work
Alain Perrier
4 years ago
Technician performed very quick analysis of problem and provided good advice to remedy problem. Thks again!
Jeffrey Martinez was really helpful, show up fast when we needed him.
Steven Stribley
2 years ago
Coby came out to help with my main line which had a stoppage. Took care of business in only a few minutes. Definitely recommend
Terrill Attan
4 years ago
The technician got here quickly and was very professional and fixed my problem with no further issues. I would recommend him again.
Robert was my plumber. He was very professional, safe, and efficient with his time. I asked him a few questions and he was able to answer them confidently with deep insight. RotoRooter as a whole was very professional.If I had to make a complaint it would be their estimates on arrival being a bit inaccurate (they told me an hour, it took three) but given the circumstances, I understand.
Technician figured out the problem immediatly, showed me on the scope where tge problem was and fixed it right away on a Sunday. Excellent service, nice guy, I'm very happy.
Pete's Burgers Wings and Drinks Garland
4 years ago
Plumber showed up quickly, was friendly and eager to get the issue resolved
Fast and easy repair. Very nice and helpful plumber fixed the issue quick.
kenneth johnson
4 years ago
Mr Terry was very knowledgeable and informative. Great job Sir!
Betty Johnson
4 years ago
Great technician. Professional, thorough and friendly. A little expensive, but Roto Rooter is there when you need them.
Colby was very professional and right on time.
He was friendly and efficient.
I would use Colby and Roto Rooter again
Excellent work today, 01/11/2019, by Clayton, Service Tech, with Roto Rooter, Irving, TX office. Clay removed kitchen faucet and faucet spray that was leaking and replaced with new beautiful faucet with two handles instead of one. Good, fast work at a reasonable cost. I will call on Clay again for all my plumbing needs. I highly recommend Clayton.
Benjamin Young
4 years ago
I am very pleased with the work and the price. The technician, Kelvin, was on time, he knew what we was doing, and got my toilet unclogged quickly. He was also very tidy and careful about the Kohler toilet.
Michael Macmanus
2 years ago
Thanks you David , you are doing very good work and explained very clearly and try to complete job in a day. I will recommend Roto-Rooter Plumbing to anyone who needs plumbing fixes. You do great job David thank again.
Michelle Torres
5 years ago
They took my call and said they did septic tanks. Then at the last minute told us they donβt do that and wasted my day. Unprofessional.
Robyn Radusky
9 months ago
Went above and beyond. Glad I called them and even happier it could be fixed in a few hours. Thank you!
Jay Sheantrell
5 months ago
Take your serious complaints to the plumbing licensing board, Texas Attorney General and Better Business Bureau. Keep all evidence of price gouging and their predatory schemes to get more and more money from their customers. Document Document. They care nothing about their customers who are dealing with serious issues all they want is more and more money. Pending.....
Sehnaz Evlioglu
4 years ago
They were very fast. We called them for our business. The technician was very professional and informative about our problem. We will definetaly use them again
Great job by Mr. Jeffrey Martinez. He solved my problem, the kitchen clog is gone.
Carey Murawski
4 years ago
Clayton was amazing! I felt very safe and comfortable with him while gone alone. He quickly have me my options, along with price, and got to work. He even scheduled the follow up to make sure everything is running smoothly!
Brian Lorraine
3 months ago
E. Bailey Sterling
4 years ago
Excellent, clean, and courteous service from technician Kody C. He very thoroughly explained the issue, how it may have occurred, and how to prevent it in the future. This was my first experience with Roto-Rooter and I am very impressed! Thank you!
Darrell J. Scherzer Jr.
2 years ago
Christian and Nicholas had to come out and fix an unresolved issue from a previous tech. These guys were professional from the jump. Very thorough and made sure they found the problem. The company could use more like these guys.
Sandra Russell
2 years ago
I would recommend this company, they were very responsive, professional and got the job done quickly.
Pier Luigi Iovino
2 years ago
Great job
I been using this company for years and never disappointed. Very prompt, knowledgable and i have had every single issue solved each visit and on the first appointment. Thats a pretty big deal to meβ£ I will say that this time, this man was my favorite!!!! My husband felt the same way. Wonderful person and worker.
Caitlin Lane
9 months ago
Great, quick, professional service!
Runnaway Kitten
4 years ago
The Roto-Rooter technician was awesome. He came in and evaluated the situation. He gave me options and we proceeded from there. I canβt read his name on my receipt (Ud***). He was terrific. He had a βcan do,β attitude. The fixtures I had were the originals and he had issues getting some of the equipment off. He didnβt give up, though. Also no plumberβs crack alert. Thatβs worth four stars alone. :-)
George Moreno
3 years ago
raymond bonilla
8 months ago
Andres was very professional.
Jason did a great job and was very nice.
Ty G Jones (#SayItLoud)
6 months ago
We had a clogged drain in the kitchen and one of the guest tubs.
Coming out on a Saturday night for a decent price. Iβll leave a good review every time.
Arrived very fast and great attitude, solved problem in a timely manner
Dallas, Texas
Fast and excellent service, very professional and was very knowledgeable in what needed to be done to clear the clog. Will definitely call the next I need a plumbing service. P McGregor
David 5773 Was very professional and knowledgeable. David unclog my drain in a matter of minutes and discussed common daily uses that affect the operation of the garbage disposal which I have decided to no longer use. David also told me about Pipe Shield which is a preventive maintenance treatment. He went further and treated the drains foe me after I made the purchase. Roto Rooter should be proud of the employee David has become.
Caleb Chapman
11 months ago
Did a very great job In a very short time
Deborah Birdsong
4 years ago
Alejandro Canales
4 years ago
Tech was on time. Very Professional, fast and knowledgeable. I highly recommend this team of experts.
Marquel Moss
8 months ago
Andres and the team was very informative about the plumbing issues and gave recommendations on issues. Great team effort to help.
Michael Brandenburg
4 years ago
Got here within an hour and a half of calling and fixed the problem within 30 minutes. No service call charge and they were half the price for the same job Rescue Rooter was going to charge. Thanks Roto Rooter
Quinn Konitshek
6 months ago
Excellent experience. Andres was very professional, and informative. They fixed my plumbing issue swiftly.
Ben came out and did a superb job!! So happy I called Roto Rooter.
Marilee Schmelzer
a month ago
Arrived promptly. Courteous, knowledgeable, helpful
Sam Beckwith Jr
a year ago
Had them quote a plumbing job and they were three times the price of everyone else. Therefore I cannot recommend this company. By the way I chose the lesser price quote from a different company and they did an EXCELLENT job.
Technition was very professional, opened the drain with no problems, was neat, friendly and left. Really good service. Thanks Dennis.
Beatrice Garcia
4 years ago
Updating review after Roto followed up. Technicians came out multiple times on warranty claim after snaking drain... last time they said they'd send a camera. After diagnosis (6 months later) turns out I have roots in pipes
Chris Crawford
4 years ago
Marlin was awesome. Very very nice guy. Got it done quick and everything works great.
Linda K. Jimenez
4 years ago
Iβm so happy! Less than 3 hours since I even called Roto Rooter and Jose came, fixed my clogged drain and is already gone! Didnβt think I was going to be able to make dinner with a sink full of standing water BUT NOW everything is back to normal! Yay!! Jose was very professional and nice. Good Job Guys!
Elma Vasquez
2 months ago
Justin was great and very professional
Did a good job at reasonable price.
Sylvia Martinez
4 years ago
Mr.Danis was a wonderful man very respectful person. I hope i never need him again but if i do he's the mam I'll.call
William Steele
3 years ago
Quick & Friendly Service. On site in less then 2 hrs!
Joseph Gentry
5 years ago
Jose arrived on time, introduced himself and explained the process. He was very professional and located the problem in short order. He got to work and fixed my drainage problem quickly. I would recommend this company and Jose.
JOHN IS THE BEST ,,, GUY KNOWS WHAT HES DOING THANK YOU.
On time, professional, and got the job done. Thank you!
Elizabeth Goenaga
4 years ago
Chad was amazing he took to answer every question we had. Thank you thank you. Came on time and did not leave any mess
Heather Barnett
3 years ago
We had a good experience with Roto-Rooter. Their associate, Cliff, was very knowledgeable and worked fast to remedy our drain problem. I would recommend them to others.
The technician that arrived at my house was great. This was a second opinion on a job that had not been completed and they were able to fix my problem for a lot less than I could imagine. Thanks for the great job and I will be using you in the future.
Les was an excellent plumber and solved my problem in a short period. Our French Drain was stopped up and Les had to run the snake through the whole thing. He has a great attitude and is very personable. I will request him from now on.
We just had Erik help us and was so knowledgeable. He explained and showed me everything he had to do and was very nice about it all. He definitely deserves a raise for his unbelievable customer service and willingness to go above and beyond. So please give him a good raise and better paying jobs you won't regret it
Fast friendly service. Knowledgeable plumber came to my home the day after a total disaster was caused by another plumbing company. The other guys walked away leaving my family without water and no no apologies after working for almost 12 hrs. Roto-Rooter came out Sunday morning, fixed the other guys mess and got our water back on in 4 hrs. Well worth the money I paid Roto-Rooter.
Alex has been extremely helpful in our difficult sump pump situation and I appreciate his ingenuity in figuring out a solution where many have not been able. Thanks Alex!
Lillie Kimble
4 years ago
Marlin was friendly and professional.
They were quick and solved a huge issue we were having with our drains.
Shirley Jones
4 years ago
Benjamin Hetrick
a year ago
Nicolas was a very professional and polite service tech who knew what he was doing and very confident. Helped us understand the cost and know exactly what we were paying for. Would definitely recommend Rotor-Rooter for plumbing services and specifically Nicolas. He was quick and clean, ran the drain snake quickly and was able to clear the drain.
JONATHAN MURILLO
3 years ago
Great work. Will use again!!
Erik cleared a clogged toilet with shared plumbing lines to sinks and shower. He was competent, efficient, and very cordial. A pleasure to have him provide the service..
Great service . Terry is best
Charged $450 to clean out 2 bathroom sinks with standard blockage and was done in about 30 minutes. I could have bought the auger for $250 at Home Depot. π€¦π»ββοΈ Buy the auger, save $200!
Alfred Johnson
4 years ago
NEGATIVE: This is the first time i called a 24/7 plumbing services because i saw the outside garden wall pipe was dripping.. though not that great of emergency ..considering the freeze temp i wanted to take care of it right away..i googled and found rotorooter listed top. i called 1800 # on saturday and all i was told was $69.99 for the tech to come out the earliest is sunday morning.. based on the repair the price varies. i already told on the phone what the issue was and the tech came without any replacement parts nxt day.. he stops by removes the 2 (only one was leaking.. but i was prepared to fix both) pipes completely and tells me better to spend on replacement than fixing. i agreed. and he without letting me the labour he hurries upto the car and went away to nearby hardware tools (Home depot i guess which is 7 miles away).. he did not show up for 25 mts ..i had to call customer service to find where he is.. then he comes back replaces 2 of my garden pipes..takes him less than 10 mts each.. i asked him the price ..he said $299/hr and that he spent 1.5 hours already ..he shows me invoice of $448 for labor and $147 for parts.. when asked show me the receipt of parts from HD..he says we dont give it to customers....he did not let me know the price upfront before touching the pipes ..the company was not transparent on prices..this is way too expensive for such small job...we are not in NY gods sake .
We have a contract with a sewer line service company. Completely useless so we called Roto Rooter. The service man Kody was absolutely customer focused. Our line from house to city sewer was clogged. Cleared the line and used s camera to view the line as it runs right next to a huge oak. I was able to view the line and now have a good idea about future requirements. Kody answered all of my questions. He arrived on time.
What a great experience. Jason is a true professional and very knowledgable. On time and explained what was going on and gave preventative maintance tips.Outstanging service and again you are very fortunate to have a man like Jason representing your company.Respectfully,Mike Mikula
Les came out to fix a few clogged and collapsed French drains. He and his team did a great job. Thanks a bunch!!
Schedule an appointment when it got past that time and calling 4 times customer service was pushing let me know when he was on its way never got that phone call next thing I know the doorbells ringing there he was he did the job make sure everything was OK before he left no leaks in the stuff I just wish they customer service let me know more details on what was going on
We were very pleased with the services received from Roto-Rooter. Kelvin; the technician that came out was great. He took his time and made sure to work through our plumbing issue. Even though we still need more services to clear the issue he made us very sure that solution is going to work.
Nancy Albright
2 years ago
Very professional & assured me plumbing problem was ok now.
Rory Chatriand
4 years ago
Jeremy was prompt and professional. We always use Roto-Rooter to clean our drains on a yearly bases.
CCB Architecture
2 years ago
First company to respond to our call given the critical weather situation in Dallas. The service was great, friendly and very professional. Thank you!!
When I called the Denton service person, on two different occasions they gave me a really bad attitude. And are extremely overpriced. They wanted to charge me $500 to clear out a sink drain. I called a different company and they only charge me $79.
I called on a Sunday and they were able to get someone out that same day. They let me know as soon as he (Moe) was on his way. He let me know, up front what he planned to do and what the charge would be. He was polite, professional and efficient. He answered all of my questions showed me the progress as it was made. Moe was very determined to make sure that the issue was fixed before he left. He made sure that everything was tested to ensure that I was satisfied with his work. I was very pleased with the whole experience and will definitely use Roto Rooter again.
Rahul Ravichandran
a year ago
Had to call back for an issue previously reported. Had same day service for warranty call back.
HitemHard Texas
4 years ago
Very helpful and I recommend them
Karen Bradley
2 months ago
I had a water leak/drip/stream coming from bathtub faucet. My house is old, and upon trying to fix the drip, he found that the stems and seat of the faucet were corroded and the seat was worn completely out. He got me up and running temporarily, but the stems needed replacing as they were probably as old as the house! He had to go to a specialty plumbing supply store to see if they had the parts to replace (until I remodel my bathroom). They did thank goodness, but he spent time fixing my problem (without additional expense and trip time), and with the utmost kindness and professionalism. This will be a temporary fix as I will be replacing this and plumbing behind the wall when I remodel my bathroom, but he got me up and running until I do. I highly recommend them as I have used them in the past for simple things (roto root tree roots) and they have always been professional and prices are very reasonable. Thank you again!!
Kathryn Schwegman
2 years ago
Very fast, courteous, did a fantastic job, highly recommend!
Christian Andrews was very nice, prompt and knowledgeable. Will differently be calling him back out for more work! Awesome guy!
They were able to come out on a Sunday and fix the garbage disposal within a few hours of me calling for an appointment.
Danny Millsap
3 years ago
Had a stopped up kitchen line and they done a complete line clean out great job and works great!!!
Monica Valenzuela
3 years ago
Jacob G. Came to do some work on our drains today - he was absolutely amazing and extremely professional. We really appreciate the honesty and great prices, also we really like that he took the time to explain everything that needed to be done to our sink and the repairs that needed to be done with time. AJ the supervisor also showed up to our home and was able to give us a quote for more repairs that our home will need with time - we are extremely satisfied with how today went and we will be using them in the close future. Will absolutely recommend to do business with them and will add that they were very good price which was very surprising as we thought they would be absolutely overpriced due what you hear about big companies. Jacob thank you again for the great service the Arellanoβs are very happy about no more stinky drains !!!!
Nicholas was incredible. Came and fixed our problem at 8pm on the night before we were hosting Easter.
Our service technicians, Andrew and David were absolutely terrific!!!!! Our home was in the midst of a serious dilemma ON A SATURDAY MORNING no less, with a line blockage that was causing water back-up , backflow coming back up in the toilets and other pipes .....What to do ?!?!?!?! Called Roto-Rooter , Andrew and David arrive within an hour ....rapidly get to work and remedy the problem within fifteen minutes!!!!! Minimizing what could have been a real disaster with water damage and such ....they both were professional and thoughtful and thorough in completing the job and exceeding my expectations...thank you once again Andrew and David !!!!!!
Pat - Larry Malone
a year ago
I usually do not give negative reviews if it's minor dissatisfaction. However, this plumbing company doesnβt make that list. I selected this vendor for a big project (total cost was around $16K). I thought they did a pretty good job until the issue started showing. The pipe they installed inside my wall now makes a noise as soon as I use any of the taps. I called the plumbing company, and they sent a person who told me they have to cut the wall to fix that noise and that will charge me for that work. After paying them $16K, I need to pay them for the problem their team created. COME ON!!!!I didnβt agree and after that, I have been trying to reach their plumbing manager department (5 calls already made). BELIEVE ME, I have proof, they are avoiding me, I can hear them on the phone where the admin person trying to divert my call to voice message as the plumbing manager doesnβt want to speak with me. Now thatβs great customer service, isnβt it?The first impression is they are ok (I encountered maybe 7 team members in this project, and out of those 7, 3 were really nice. Especially Angel, from the water damage restoration department) and I thought they did a good job, but man when it matters the most (where things go wrong) and you need them they leave you alone. We are still sleeping with that noise (and my daughter sometimes asks, when will that noise goes away) and still calling them hoping they will fix that noise. Looks like I do have to file a legal claim to them to get their attention. A COMPANY THAT YOU CANT TRUST!!!!
Shawna Laster
4 years ago
Super fast expedient service and John was very nice.
Bonnie King
11 months ago
Great experience !!! The scheduler was wonderful and sent James in less than 30 minutes . James is the BEST he got here and identified the problem at first sight !!! Expedient response and resolution of the issue . James made recommendations and saved me a fortune . Professional , exceptional service !!! Thanks James !!!
Very prompt service, kind tech and quick fix.
Manuel Garcia
10 months ago
They came out on Thanksgiving day due to a backer up sewer line. Worked hard to clear the line as best they could. Camera showed the cities line was damaged & blocked by roots. The process got us going until the city could come out the following week.
The technician cleaned out the clogged drain fast and efficiently but I felt we were overcharged. We ordered a plumber via telephone on the morning of 10/29/2018 and we were given a time frame of between 2-5, to expect a technician. The technician did not show up until 7:29pm and then I believe he charged us an after hour surcharge even though it was not reflected on our receipt. I telephoned today and at first was told that we had been charged a $50.00 after hours service fee, but then the employee denied it. We should not be charged for after hours service due to Roto Rooters delay in their arrival time. This was not an urgent need as the drain clog was in a spare bathroom. Either way, $240.00 for less than an hours work was very pricey. We did get credit for a $50.00 off online coupon which brought the total to $190.00. Bottom line: the work was satisfactory, the price was not. I would recommend your children become plumbers as it must be a well paid profession.
Jeffrey Martinez came out, was on time and very professional. He explained what he was going to do and kept me informed along the way how it was going. He did an exceptional job!!
Suzette Stroud
5 years ago
Marie Davidson
2 months ago
Mario was very professional and told us up front what it would cost and he was able to get the drain cleared. It was an A/C drain and we had tried someone else who was not able to get it cleared. We really liked Mario and we will use Roto Rooter again if we have a problem
Crystal Carroll
4 years ago
Our Tech was very nice and professional! He was prompt and very helpful at explaining what he was doing. We are very pleased!
Justin saved the day he was extremely helpful and kept going until we saw successful results will definitely be recommending his services
Kelvin Robinson really knew his stuff. He does not give up easily Stuck it out until he solved a complicated drainage problem. Slab with no clean out. Thanks Roto Router!
Addie Roberts
2 months ago
Great service and very accommodating!
Juanita Scarna
4 years ago
Dennis came and had knowledge what he was dealing with a very personal and did a great job
Arrived early and got right to work. Terry explained what he was doing and paused when I asked questions as he explained the equipment and process for Roto Router.
Rafael Jameson
5 years ago
Awesome experience with Roto-Rooter. The tech was knowledgeable and experienced about getting roots out of the line. This was our 2nd time using them since 2013. Our tech was Alan or Adan (I creased the receipt where his name was written). Will recommend and use them again when the roots grow back. Thanks again Roto-Rooter.
Quick response. Good job. Fair price
Shoaib merchant
5 years ago
The Technician was on time, a lot of experience and very helpful.
A bit pricey but you get a 90 day warranty.
Texas Engineer
4 years ago
Found the best product for keeping our drain line clear and Roto Rooter delivers same day service.
Allison Schwartz
3 years ago
Jeffrey Martinez is wonderful. He is prompt and professional and solved our problem
Quickly and efficiently. We will call him again!
The technician was very knowledgeable and professional. He completed the repair of the busted outside faucet in about 30 minutes. This included prep for soldering, attaching an adapter, and leak check. The job was done right and I appreciate the excellent work #133 Tony performed.
Dusty was thorough, efficient and explained each of the repairs needed along with the breakdown of all charges so that I could opt out of certain things if desired. Roto-Rooter answered my request for a quote almost immediately and were able to schedule the next day. I will definitely call them again if needed. Thank you very much!
Evelynn Gilbreath
2 months ago
He was a pleasure, he was very informative and I was beyond happy with his service.
Kathy Woodson
4 years ago
Jason Mitchell is one of the best service men I've ever used in any industry... so personable, informative, pleasant and very fair regarding job details. I also love the timeliness of Roto-Rooter being available for same-day or next-day service... I'll be using you all from now on for my plumbing needs!
Michael Pennell
2 years ago
Friendly. Knowledgeable. Helpful. Gave great advice on care for our issues. Clarity on cost & service; no surprises. Great service.
Scott Senderling
2 years ago
I had a clog in my line and went with roto rooter service. They came out super fast and cleared the issue up in a flash. Jeffrey Martinez was my tech. He was very professional and friendly. Explained everything he was doing and even tips to prevent future clogs. I'll definitely use them again in the future.If you need fast and reasonably priced services. Call roto rotor.
Due to a mix-up with my home warranty company I had to choose a plumbing service outside my network....so after reading reviews I chose Roto-Rooter. I was so anxious about the cost since I was so used to paying a set amount for any service call but once Norris arrived to fix my urgent plumbing issues I was immediately put at ease. He was professional, courteous and took the time to explain the various troubleshooting options he thought would be necessary to fix my problems. He tried many different things to save me money...and oh my gosh my 1970 year old pipes in a 2 story home were quite a challenge ...the total charge was so much less than I expected. In fact it was 50% less. Norris sincerely cared about fixing my plumbing problems and his work came with a 6 month guarantee. I was so happy with the outcome and the peace of mind he provided. Professional, courteous, reliable and affordable service. Can't improve on that!
Eduardo de Leon
4 years ago
Technician very helpful and professional on his works thank you.
Sharon Bryant
3 years ago
Came same day. Luis was extremely fast and efficient. Very pleased.
Ashley Farmer
3 years ago
Prompt service and stayed the needed time to get the job done!
We had a plumbing issues right before the holidays. They were easy to schedule and came in early. They were very nice. And I felt conpletely comfortable with them. They knew right away what to do. Fixed my issue and they even made sure that there was nothing missed so we didn't have worry about it on Christmas. I Defenitely recommend them ! This is the 2nd time we've used them and will continue to use them for any future issues.
The man was very nice knowledgeable and courteous. He fixed my problem quickly and explained the cost of the repair very well. I will use the again
They were able to come out right away. Very professional. I will call them again.
dusty Anderson
4 years ago
The technician showed up early. He was very professional and polite. He assesed the situation and was able to give me a price upfront. He kept me updated throughout the call. It was a great experience to have in such a gross situation πThank you!
Maurice Curtis
2 years ago
Laura Cismesia
a month ago
Very polite professional service AND our problem was resolved TODAY!
Great customer service from start too finish from our Roto Rooter Technision
Exquisite Existential Exception
4 years ago
Friendly and great service at an honest price.
Thank you Brayden from Roto-Rooter of Bedford Tx for coming to the rescue at my mother-in-laws house today. He came out and did an emergency main line clean out. He was extremely polite and efficient. Great customer service on short notice.
Toni L Johnson
2 years ago
Steve does a great job. My mom and I love to use him. Just a very pleasant person.
Christi Haynes
4 years ago
Awesome experience, felt bad due to time of call. When technician arrived he was in a great mood and got the job done quickly.
The call for a technician was great and the technician was awesome. His services were very much appreciative and my husband received some advise. Thanks for the service. We will use you again if needed.
Amber Vanderzwart
4 years ago
The sevice was fast efficient and the tech was very respectful and considerate he did his work and made it a point to do as much clean up as allowed without it going into the cost of my situation me being home alone as my husband was unable to be here the tech did not in any way make me feel uncomfortable being alone with him in my home he gave me advice on how to avoid any further problems and kindly offered me gloves to assist in my cleaning up after he left best experiance ive ever had by far I would definitely reccomend this company over any other as it was well worth it for a great price too
Good service, friendly tech.
Christopher Williams
4 years ago
Excellent plumbing service!! Called early in the morning and was able to get service same day ( 2 hours later ). The price as very affordable and work was done quickly and effectively. Would definitely use this company again for any of my plumbing needs.
Jake Shuffler (US)
a year ago
Erik was super professional, prompt to respond after hours and fixed our problem.
A great experience that exceeded my expections. So I had some trouble with a leak at the base of the toilet and to my surprise it was the main drain. Kelvin was awesome ..he worked very efficiently and professionally to take care of the problem and gave us some insight to use in the future. I will definitely call Roto-Rooter again for my plumbing needs!
Colleen Goodwin
5 years ago
This was the best experience ever!! We had two other plumbers come out and they couldnβt fix the problem. Roto-Rooter fixed quickly & efficiently!! Friendly, professional plumber!! It was amazing!!
kami farahmand
4 years ago
Nicolas presented with great communication skills and explained everything he was doing thoroughly.
A branch in our drain lines was flowing slowly and causing backed up water to cause overflowing.Andres arrived promptly and addressed the situation very politely and professionally.
Ben called before he arrived and was a bit early. He diagnosed my problem differently than I expected as a main line clog rather than close to the sink draining poorly. He had to work for three hours sometime in the rain to snake and inspect the drain pipe. The cost was still below the first estimate. He kept the floors clean everytime he entered the house. I couldn't ask for more.
I am updating my review. I spoke to Ryan and he is going to make it rightSo I appreciate it very much thank you. Linda Jensen
Our tech, Ben, was the bomb. Very polite and respectful. If we need service again, send Benπππ
Roto Rooter has been a good company that I have used the last 13 yrs, due to their great customer service. Clay Mowdy was the plumber this time and he worked so hard on a 100 degree day, made sure that all the parts worked. Made extra trips to get parts the fit exactly and the work quality was perfect. Thanks Roto Rooter for supporting this plumber while he fixed it right. Will call Roto Rooter always.
Jeffrey Martinezβs were on-time, efficient, polite, and socially distanced/responsibleVery pleased with service
Viviane Vedetta
2 years ago
Great Service , fast , Reliable
Ordered service via their website after hours for next day and had a response within 15 min. Service tech was friendly and professional and took care of an outdoor drain problem quickly and for a fair price compared with similar companies.
My furious was horrible they canceled appointment on me three times and now theyβre not even returning my call after I paid them they were supposed to come back and finish the job Please do not use them try other services if you have water problem
Showed up on time and rooted out the problem quickly
Adventure X.
7 months ago
I had an absolutely wonderful experience! I worked with Berkley and he was able to very quickly and efficiently solve my plumbing needs and was very kind and friendly. I would absolutely recommend Roto-Rooter Plumbing and asking for Berkley for outstanding service and will look to do so again in the future.
Courtney D. Davis
2 years ago
Jeffrey Martinez was awesome! He took the time to educate us on our plumbing issue after a horrible experience with a previous plumber. He gave us advice on how to take preventative measures going forward, was patient, courteous and professional. I couldn't have asked for a better technician to have serviced our home today! Thank you so much Jeffrey for being thorough and getting us the resolution we needed! You rock!
Very professional, wonderful service. Appreciated the communication from the plumber that assisted us. Christian was very knowledgeable & professional. Would highly recommend their services to anyone.
Richard Demetz
4 years ago
Very polite and knowledgeable!!
Katherine Dinger
3 years ago
Technician arrived faster than expected and did a great job. He was friendly and quick. Would use the service again.
Robert Haar
10 months ago
Jennifer Johnson
4 years ago
Vince was amazing! I will be calling him for any plumbing issues I have from now on!
Travis Blackburn
4 years ago
Stopped up kitchen sink Thanksgiving morning...called Rotor Rooter. Within 2 hours back in business. Expensive but saved family Thanksgiving dinner. Courteous, prompt and professional.
Theresa Harris
5 years ago
Phil Jacobson
4 years ago
Plumber was very knowledgeable. Was able to show us where clean out was located. Issue fixed. Thank you.
Jill Scigliano
2 years ago
Jonathan Huey
8 months ago
I had a pipe burst and Roto Rooter made an emergency repair
Mario was great to work with!! He fixed our kitchen sink in no time. professional and delightful - I would recommend him 100%!
steve dominguez
9 years ago
Waited for 2 Hours !And Wanted to Charge $227.00 1st HourAnd If it pass an Hour, $100.00 per HourTill Fix....What !...........Than he walk out, and said I need to call another truck with a LadderAnd than he, said the estimate was going to be More....
Vadim Timinsky
4 years ago
Overall service was good. The kitchen drain slog was repaired fast. No mess was left after. However, the plumber was late for 1.30 hour for scheduled appointment. No excuses for late or call were provided.
Didnβt upcharge us and got the job done quick and easy. Told us exactly what was wrong with the toilet and what to do if it happens again so that we can personally fix it.
Shirley Guardipee
4 years ago
Very friendly knowledgeable
Alberto Meraz
6 years ago
Good service and fast repairs
Virgil Keller
3 years ago
Repair person showed up assess the job gave quote and quickly did the repair to get water back to my house. Appreciated the professional and workmanship and politeness he showed us.
Jeffrey Martinez came and did work for me ! He was fast and great ! I will definitely use him again!!! He is the best!!!!!
David was prompt, knowledgeable, and provided excellent service in cleaning out our main line.
We called this company to come fix a pipe that was leaking underneath my grandparents house. They came and dug under the house to replace the pipe and after they left dirty water was coming from the faucets and when trying to use the hot water cold water was coming out. My grandma tried to call them multiple times and was told that they would get back with her. They never returned our calls and we had to contact another company who came out and told us that under the house was flooded and that they connected the wrong pipes. These people are unprofessional. They charged thousands of dollars for a terrible job.
I'm sorry don't remember the gentleman name who came to my home but he was very professional ask me what was going on and it didn't take long for him to do it and he talked to me about the situation and make sure that I understood everything that was going on and I appreciate him and I thank him for everything have a merry Christmas and a happy New Year thank you
Accommodating and quick response on a late afternoon..
Quick response on a Sunday, great work and good pricing. Will call again!
Courtney Bigelow
a year ago
Eric was fast, courteous, and effective with diagnosing our issue and unclogging our drain. Will definitely contact them again if/when necessary! Itβs Christmas Day, by the way, and this was the easiest and most efficient repair job I have ever encountered.
Miguel Alaniz
2 years ago
Charles Battler
5 years ago
Roto Rooter are the best - Jason was a very polite technician, knowledgeable, did a great job and explained as he went along. Had them over the last twenty years always the same.
I had a great experience! The dispatcher called me a few times to schedule the service and then again to provide an update on the technicians arrival time. When the technician arrived, he was very nice and professional and cautious of my house/flooring. I would definitely recommend.
Joshua Johnson
4 years ago
Was kinda skeptical on the company, read some really bad reviews. Dennis was amazing, friendly, professional, and got here in a hurry. Little expensive but given itβs 10pm and everyone else is out watching fireworks I could live with it. I would use again.
John and Tyler did an excellent job. They were courteous and professional. They clearly explained what the problem was; what it would take to fix; and what it would cost.
Deirdre Osborn
4 years ago
Got service just hours after I called in. Technician was friendly and efficient and the work was guaranteed. Very happy
Jonathan Davis
2 years ago
Great service. Ian was prompt, professional and courteous.
Frank Fuentes
3 years ago
Very unprofessional place and completely crooked, group of plumbers were at my house while i was at work and tried to strong arm my wife into paying 650 dollars for a leak on my main line. I ended up going to home depot and getting the 10 dollars worth of materials to fix leak myself and saved 640 dollars. Do not trust these guys or price's they are crooks
Jerry Cantrell
4 years ago
Jason took time to explain the drain pipe layout and what he will do to unclog the main pipe. Excellent attitude and very professional. A bit pricey but they got the job done.
Monique Littleton
5 years ago
Roto-Rooter is always there when you need them. Whether its Early mornings or Late nights, they always show up delivering superb service. They are the best skilled plumbing service in town. Ferlonzo Knott is our Rep and he is always making sure we are very well taken care of. Thanks Roto-Rooter for all your prompt attention to our plumbing needs.~Britain Way Apartments
Extremely expensive installation of an outdoor faucet on a clear sunny 75 degF weather for a 10 mins job. $635.55. Outrageous price tag! Not even an emergency call. Technician did not wear shoe cover and step into the house. He would have gone by the side gate. Will not call Roto Rotor again.
Holly Heydenreich
3 years ago
Jeffrey was AWESOME!! He really helped me out of a horrible jam. Plumbing wise as well as financially. Thank you Jeffrey so very much!! God bless you!
walid elesawi
4 years ago
Good professional tech.
Very fast, friendly, and efficient! Very satisfied with the services they provided me.
The service person was very efficient, tidy and took care of our issue quickly. He was friendly and explained the service well.
Carmen Albiar
4 years ago
Merideth Grellfin
a year ago
Jessica Torres
2 years ago
Alyssa McElya
5 years ago
Mario #1776 was very professional and finished very quickly. Would definitely call again if any other problem arises!
Gerald Lundegard
2 months ago
Mario did a great job and had tub and shower working like new fast!ππ
Very efficient, immediately diagnosed and fixed the problem.
Very frustrated from start to finish. Difficult to schedule, had to reschedule multiple days due to plumber not being able to come. Plumber lied about going under the house to confirm the problem was fixed. I have no faith that the problem we wanted to fix was addressed. I am calling another plumbing company to reasses. I will NEVER use Roto rooter again and would not recommend them to anyone.
Ben stayed the course and eliminated a tough clog. Truly dedicated to taking care of customers! Absolutely one of the best customer focused people I've ever met!
Alex was very professional and knowledgeable. He patiently explained the cause of my plumbing issue and fixed it expeditiously.
Steve was very friendly and professional and did a thorough job correcting my drainage problem.
Christa Miller
2 years ago
Edward was able to assess the leak and figure out what needed to be done to fix it. Then JustinCame in to take care of the water damage.They both did a GREAT job!I gave 4 stars Because we called Saturday morning at 10:30am. We were sent an emailThat they would come on Saturday 12-3pm.Ed came Sunday afternoon and they took the leaking water heater and then the clean up happened Monday morning.
Quick service. Nice service tech. Kept word.
Seemed expensive but itβs probably the average price...my assumption
Ryan Cole (ryan cole)
4 years ago
Great hard worker and did great gob
Showed up within 2 hours on a Sunday and fixed the issue. Erik was very professional and helpful.
Contacted and immediately they came out about 1-2 hours after initial contact. Very professional and quick on identifiting the problems and fixing the solutions. Pricing was not cheap but not expensive either. Having peace of mind was worth the cost of a fast and effective job.
Herbert Salmeron
4 years ago
Very professional and always with a good customer service attitude.
Penny Howard
8 months ago
Jesse showed up with the two hour window, went straight to work, identified the problem, gave estimate and fixed the problem. Cost was more than reasonable. He was extremely pleasant especially for being called out on Christmas Eve. He did an outstanding job and he will be the reason we will call on Roto-Rooter in the future.Happy New Year!!
Reese Pannell
4 years ago
Right on schedule, didn't waste anytime getting the job done. Here within 2hrs of placing the initial call. Was a little worried about the costs, but was actually not bad at all. I would definitely recommend to other homes and businesses in the area!
Dian Williams
4 years ago
The technician was extremely knowledgeable and professional. Repairs were performed in a timely manner and at a reasonable price. I will definitely call Roto-Rooter again!
Pamala Nichols
5 years ago
Prompt and professional. Ask for Alex
dreem24 dreem24
4 years ago
My experience was as pleasant as a clogged drain could be. The technician was prompt and professional and easy to work with.
Debbie Reeves
5 years ago
Sandie Martinez
11 months ago
Friendly, professional, knowledgeable.
philomel kammerdiener
a year ago
Eric the plumber and..George Washington the technician did an excellent job
Jeffrey Martinez did an exceptional job.
Nick was great! He was super informative and explained to us what was happening and went above and beyond to make sure our backed up sewer was cleared out. Thanks!
Rebecca Armstrong
3 years ago
They were quick to respond and did a good job, but the price was outrageous for clearing a single one and a half inch upstairs sink line during regular business hours with no rush request. Over $200 for 15 minutes.
Tammy Summers
4 years ago
Clay was such a pleasure to work with. He explained in detail what was going on and gave us tips on how to prevent it from happening again and what to expect if it did . Thank you Clay !
jimmy johnson
5 years ago
Awesome quick service
Joe Dilenschneider
a year ago
Andre and the team were great, informative, and helpful.
In a world full of scammers and over-chargers, these guys are the real deal. Chuck was super helpful and clearly focused on doing the right thing for me as the customer. Very much appreciated.
Gary Weinstein
a year ago
The service man was great! Polite, professional, prompt and tidy
Himasha Dissanayake
2 years ago
Nicholos was very professional and took the time to do the job well. 100% recommend and will use again.
The gentleman from Roto Rooter was awesome, kind , polite and took care of business for our family. On time, knew exactly what to do and got the job done. Thank you Jeffrey
Needed a drain cleared on a Sat afternoon. They arrived within an hour and got it fixed fast at a reasonable cost
Erik delivers professional service incredibly knowledgeable! He gave me honest and straightforward information. I am truly appreciative of his service and knowledge. I would highly recommend!!! A+ service.
Dean Woodbridge
5 years ago
Excellent customer service, with a no B.S. or up-selling.
Shane Vreeland
3 weeks ago
Professional and responsive. Perfect service.
I used Roto-Rooter when i had an emergency due to a clogged Drain. I tried my self and couldn't fix. They were very responsive to getting someone out to my house quickly. They texted when they were on their way. When they got to my house they repaired the drain as expected! Thank you!
Very professional and prompt, answered all questions and curtious.
Justin explained all he was doing and why, very professional and on time as he had committed. Also alerted me when he was close to arrival and taped down plastic to protect flooring and other areas.
Stephen Moore
2 years ago
Christian Andrews helped with my faucet. Five stars! Would recommend to others!
Bobby LaBorde
4 years ago
Couldnβt be happier with the customer service on the phone or the technician who came to the house. First rate and professional at every step along the way. They came out at 10:00 on a holiday weekend but didnβt price gouge at all. A great experience. They will definitely be my first call from now on.
bΖ°Ζ‘m bΖ°α»m
2 years ago
I had a big issue with my water heater when the heating element went out and it was pouring water into my garage. Christian was professional and quickly fixed my water heater. I will always ask for Christian!!
Nicholas arrived on Sun and in checking in few mins told its issue with main outside pipeline and after running machine in few mins it was cleared
Vontril McLemore
2 years ago
We woke up Sunday with two to five inches of water over 3/4 of our home, We have never had anything like this happen ever,in our 46 years of married life.We called several companies but Roter Rooter was the only one that could come out that day.As traumatized as we were,from the very beginning we were made to feel that they could resolve our issues.βThe very first plumber who arrived at our home was professional,wore ppe and answered all questions and we had many.William spearheaded the team and even assisted with the insurance claim process,and hotel accommodations as well.Justin arrived on the scene and he couldnβt be more competent decent and professional.I am a pack rat but he made me feel that I was a collector who was organized and had pathways amidst my collections.πJustin and his team handled our things with kid gloves,stayed the extra hours and was there when we couldnβt be,to answer any and all questions from other contractors. We couldnβt have made it through this process without Williams,Justin and Mr.Johnson..... who came first from your team.For some reason I thought Roter Rooter was just for drain issues and toilet issues,I have had a revelation to just how important and varied your services areππ½William,Justin and Mr Johnson ALL ROCKβΌοΈβΌοΈI will recommend them to everyone I knowβ
The McLemoresπππΎπ
Andres was very professional. He took care of it immediately and explained the process. Thanks Andrea.
Nick did a fast job good service drain cleaner
The services was great. Tech attitude great
Very detailed and professional experience
David Richmond
5 years ago
Laura Benjamin
3 years ago
I called Roto-Rooter to have some plumbing work done quickly. I needed to have a new garbage disposal installed as well as three valves under the kitchen sink replaced. I called on a Saturday and the work was scheduled to be done on the following Monday. The plumber showed up right on time and did the work quickly and efficiently. I was very pleased with the service provided.
Stephanie Porter
2 years ago
Andres was very professional, patient and helpful. Highly recommend him as your technician
Jimmy Sutehall
2 years ago
Tony was excellent! They sent someone out without a trip fee (which is hard to find these days), then Tony gave me a very reasonable quote to clear my sewer main. He worked quickly and got the job done very well. I will definitely use Roto-Rooter again!
On time m, did not have to wait hours. Quick and fast service. Asked if I needed anything else looked. Pleasant and explained to me the problem.
Elijah Brumfield
5 years ago
The plumber (Steve I believe is his name) was extremely friendly and knowledgeable! Would definitely use this service again!
Great customer service. Technician explained problem and solutions He was able to clear my line and gave me information for next steps
Would highly recommend Marlin and Roto Rooter
Herbert Crowe
4 years ago
Very prompt (30 min earlier than promised) service, especially for a Saturday afternoon. Very professional service man, took his time, did it right, all is good.Would recommend to anyone...
Zachary Burrough
8 months ago
Robert came to fix our disposal unit. He was professional, polite, and very quick. The price was competitive, and very fair for the work done. I will absolutly be choosing this company for any future repairs, and will recommend them to others!
Steve Hamilton
5 years ago
Was supposed to show up today to take care of a plumbing problem. Scheduled 12 to 2. No call. No show. Very disappointed!
He was so quick and informational!! Explained everything, methane and whatβs caused the clog. Just purchased my home not even a week ago. Was not expecting this either. 5 stars!
Stephen James
4 years ago
Excellent service. Very professional. Work performed timely & I was pleased with results. Estimate & price quoted very reasonable for work performed.
Mary Reas-Oden
5 years ago
Had a flood that affected upstairs and downstairs bathrooms and laundry room. RR came out promptly, informed us thoroughly, and took care of our home with everything cleared and ready within a couple days. Dustin (Lead Water Restoration Technician) is the man! He knows his stuff so well and handled the bulk of the water restoration process. He also knows the inside and out of the financial aspect and helped us talk to our insurance company to decide the best way to pay. (Insurance company didnβt even know some stuff was covered, but he did.)Happy our water damage is reversed and our home is a-ok! Thanks, RR!(P.S. Iβve always loved the companyβs jingle, but thatβs goes without saying.) :)
On-time and completely solved the problems! Not cheap but terrific value to have problems solved by people who know what they are doing.
Extremely happy with the service that they provided. They arrived super fast. Kody and Cody did an excellent job. They explained different options that we could do in repairing the problem.
Excellent customer service!!
Amanda Murray
2 years ago
David and Andres were very professional, knowledgeable, and arrived right on time! We have had a different plumbing company out before and they temporarily were able to fix the issue but weren't able to provide any feedback on how to create a long-term solution. David was helpful in creating a possible solution for us. I will be using Roto Rooter again and highly recommend this company to others.
The service professional was great. Encouraged me to be calm when I was having a difficult day.
Nick was very polite and professional. Explained everything he did and likely causes. Thouough, knowledgeable and well spoken. Would use them again and would request Nick.
Today my problems were solved, and there were several of them! Terry, with Roto Rooter, is a true master! He skillfully diagnosed the issue, executed a solution and offered an education to me as well on ways to avoid simular plumbing issues in the future. My rating of Terry and Roto Rooter could not be any higher! Thank you Terry for a job very well done!
The plumbers I had were great. They did everything in their ability to get the job done. Very knowledge and friendly. Thanks much for fixing our issue!
Allan Hussain
4 years ago
Jimmy Martinez
5 years ago
I'm a DIY'er but nope, this problem was too much for me. After giving it the good ol college try and failing, these guys came through and got my issue resolved.Def would recommend again.
Alicia Daniels
4 years ago
Only giving a 1 star in order to give a review should be a -5 star. Ad says free estimate what is really meant is they will come out for you to tell them the shower is leaking which was told to them over the phone and then guy without even looking says it will be $260 to remove the face plate to see if it is leaking. That is not including any repairs. Absolutely ridiculous!
We called Roto-Rooter because the condensation drain line from our air conditioner units was clogged. The intake operator was helpful and scheduled service to occur within 2 hours. He quoted a price of $90 - $250. An hour later, the service tech called in advance and arrived timely. We showed him where the trouble existed. He quoted a price of $290. He retrieved his snake machine, inserted the working end into the stand pipe, ran the machine for not more than 10 minutes (more like 5), and declared the work was done. He returned with an invoice for $290, which we paid. The service was acceptable, but the charge was not. Apart from the time to travel to our house, a 10 minute job costing $290 is about $1,750/hr. If the job took only 5 minutes (probably did), the charge is closer to $3,500/hr. I feel we were exploited because of the circumstances. Live and learn. Kelly Akins
David Fredendall
4 years ago
Nice technician looks like he did a great job
Really quick in response, professional on the phone and in person Tech. Made sure to use all options for tough drain issues. Great job all around.
Charles Persons
2 years ago
Excellent work, quick and responsive, even on a weekend.
not very friendly over the phone and I booked a camera job and the plumber didn't even show up
Alex was very friendly and was sure to explain how to maintain my drains properly going forward. If I ever have a problem again, I will most definitely be calling Roto-Rooter!!
Film Staroleka
4 years ago
This is a great company! Their customer service is very courteous and did a great job following up with me. Steve, who came out to fix the plumbing issue, did a fantastic job! Thank you Steve and everyone there! I will definitely use your service in the future!!!
Kris A. Anderson
2 years ago
Christan A. and his crew did an AMAZING job. I could not ask for two better plumbers to come to my home. He was open, honest, transparent and so sweet. I would request them over and over
Yolanda Tucker
4 years ago
The service was amazing .friendly experienced workers .They explained everything before they started working including the price. The price was not what I expected very reasonable..VERY REASONABLE ! Roto-Rooter will always be my 1st choice!
Very nice young man came and fixed our problem. The only thing not so good was the price.
Thanks for a great job Jose!
debra williams
4 years ago
The guys were great ! They went that extra mile to get the job done . And for that I thank them so much! So I'm with ROTO ROOTER, yeah!!!
Marlyn Holland
5 years ago
Arrived when they said the would, Steve determined/explained the problem and course of action. Then Steve made a trip to his truck get his equipment, returned to the problem area, methodically resolved our drain issue, quickly cleaned up the work area and away goes trouble down the drain.... Thanks for resolving our issue with same day service.
Tasha Bekavac
2 years ago
Thoroughly impressed with our experience today. Christian was knowledgeable and professional and took the time to make sure we understand our options for the repair. We will definitely use using Roto rooter again.
Stephanie Kleber
5 years ago
Service technician was friendly and knowledgeable!
Steve came out and was very professional and informative. He was very patient with me and taught me a lot in such a short time. He got right to work and did an amazing job. Thank you so much.
Thanks ! Fast response. Price is very affordable
Michael Richardson
2 years ago
Great service they sent me a plumber name ian who deserves 10 stars he located the problem when five other plumbers couldn't fixed it fast thank you you gained a customer for life
Purnell Johnson
4 years ago
Prompt, provide expert service and neat.
Matthew H Martinez
4 years ago
These people are the best!
Roto-rooter came out today to fix a sanitary line separation that had occurred. Did a great job fixing the piping joint / separation and working in a tight space between deck posts, and they did some quick real-time problem solving to make it work. Finished the job in about 6.5 hours, including time for lunch. I should also mention they worked around my tight schedule and were very awesome about it.The only reason I took off a star is because I had to hire a few outside companies to do the deck work, which was a pretty expensive hassle on top of the plumbing issues. That being said if this job had been 100% managed by Roto-rooter I probably would have given 5 stars.Roto-rooter, especially Alex and Alan, have been fantastic. I hope to not have to contact them again, but if something arises they are the first ones Iβll rely on. I will also be sure to refer my colleagues to them because I am just that happy with my experience with them thus far.
Shiraz Kheraj
4 years ago
Good work
Our main sewer line was blocked due to some roots. We called Roto-rooter and they came in two hours. They were very professional: they explained every part of the procedure, they gave us recommendations, and they were very transparent about the price and what is covered. Their prices are a bit higher than others but it is worth it.
Dennis was prompt, professional and explained everything thoroughly. Very nice to work with.
Julie Stauble
4 years ago
Chris Brantley was very helpful and professional.. although the news he had to deliver was bad he spent all the time i needed to explain all my options and answer all my questions.. i was impressed with him and would use him again in the future.
Cindy Lefferts
2 years ago
We had a drain issue and from Darrell in dispatching to our service technicians, Vincent, David Terry and John Scarbrough, everyone was highly professional, knowledgeable and friendly. They worked as a team in setting up our service in a very timely manner and were impressive with how they handled problem solving! When one thing didnβt work, they called in their associates to cover every detail. We were very impressed with their high level of service to insure our job was properly evaluated and fixed. They were also very fair and just with the pricing of our job and we greatly appreciated this aspect! John Scarbrough was called in to complete our job, with all the proper equipment and expertise to finalize what our job needed, including our final billing and we couldnβt be happier with his service and fairness. We not only are very satisfied with the work completed but we are extremely happy to have found our new plumber for all our future plumbing needs, in John! His honesty and integrity, combined with his skill as a plumber makes us feel very confident and comfortable. And to know if we ever have excavation needs, that David will be there, too! Roto-Rooter was the right company to call and the only company weβll be calling in the future!
Kristy Haferman
4 years ago
Very nice and professional plumber and thorough and prompt visit
I was very impressed with the technician who showed up to help me with my kitchen sink and drain. He was friendly and explained everything to me in detail and answered my questions. And most of all I now have a working kitchen sink.
I had several plumber out, not anyone got the job done. ROTO ROOTER came out when they said, gave me a free estimate. I ok the estimate and they got right to work. They didn't make a mess and got the work completed in a reasonable mount of time. THANKS, ROTO ROOTER.
Ericka Nelson
4 years ago
Jeremy did a great job. Response time, customer service, and work quality all were excellent.
Kimberli Cross
4 years ago
The technician was very nice and seemed knowledgeable. But when I booked the appointment I was told a low and high cost for the appointment. I was expecting to pay the higher amount but then was told because he had to go from roof to clean out the cost was $150 above the highest cost. If you call them be sure and ask for costs associated with roof clean out also. He did take care of the problem and charged me $50 less than what he first told me. Not sure if I would use them again. Expensive!!
Sandra Horton
2 years ago
Oct 2020 review: The technician repaired the outdoor faucet as requested; however, the area around the repaired faucet is a mess with unmatched mortar and uneven finish. I do not recommend them for any repair that requires brick work.2019 Review: Our technician Clay was prompt, polite, and knowledgeable. Great experience overall (well, not the clogged toilet, that was about as icky as you would expect, but Roto rooter fixed it). Highly recommend
Karen Elizabeth
4 years ago
We received great service from our technician KEVIN today. We hope that this will solve our reoccurring issue.
Heather Murphy
5 years ago
Heather Roberts
3 years ago
Chris with Roto-Rooter came to our rescue on a Sunday evening when our main line backed up. We were grateful for his knowledge and professionalism, which allowed us to get the problem resolved. Thank you.
Adam Westlake
2 months ago
Mario was so helpful. Very clear communication and went above and beyond to help me.
Best price, reliable service, quick results. Highly recommend as a plumbing vendor.
On-time, figured out my issue quickly and I was up and running in no time!
Thanks to Roto Rooter to show up quickly And adresding the clogging Friday night.
Very positive experience. Eddie was our service man, very polite and efficient. Will use this company again if need arises.
Roto kept me updated on when the plumber would arrive. Once he got here, he was quick to find the problem and got the outside line cleared soon after that. Thanks.
Michael got The swag
4 years ago
Very slow response time.
Tim Llewellyn
4 years ago
Reliable service from a professional technician.
Price was very expensive and about twice as much as we thought it would end up. Several bricks had to be removed but plumber didnβt know how to replace Brick with mortar so thatβs yet another expense we will have to burden. Alex was fast and courteous.
Alex was very knowledgeable and professional.
Christopher Christie
9 months ago
Robert was very professional and friendly. He quickly found and repaired the issue.
Professional, efficient, and excellent customer service.
Jenny Gasaway
4 years ago
They were available same day, and flexible on appointment time. He was happy to do more than the one slow drain that I originally called about. Friendly, thorough. Cleaned out drains for faster drainage.
Jennifer Crumley
a year ago
Dolores Acosta
4 years ago
The plumber was very thorough and professional and explained everything that he was going to do. Thank you for fixing my problem.
The plumber assigned to our water problem, Christan Andrew's, did an outstanding job of keeping us informed & the quality of his work was excellent. I will want to use him for future repair projects
Rebecca Wilson
4 years ago
Tony was fantastic! He was pleasant and professional and unclogged my sewer line after 2 other plumbers were unable to get the job done.
Excellent & quick service! My pipes were clogged with crud and Kyle got them clean as a whistle. He was also very warm, informative & communicative. 5 stars all around!
Great experience and will use them again
Michael Bepko
2 months ago
This is the second time Mario has come out and saved us from a plumbing nightmare⦠And this time on my birthday, no less! He was super speedy, incredibly friendly, and took care of everything efficiently. No we can shower and head out to celebrate the day properly. Thank you so much, Mario!
Had a backed-up main line sewer drain and the tech was here in less than an hour his name was Clay super nice guy super helpfulall around great experience would recommend Roto-Rooter to anyone anytime thank you to Clay and a his support team for a job very well done!
Ryan Mitchell
2 years ago
Dallas
They arrived within 45 min of making a phone call and had it fixed within about 25 minutes. Highly recommended!
Very professional and arrived within the hour. Very pleased with the fast service.
alnoor visram
4 years ago
I used Roto-Rooterβs service to get my Dish Washer blockage fixed. Cody did an excellent job getting this issue fixed. I would highly recommend using Roto Rooterβs service for plumbing issues in your home. Price was reasonable at: $109.00 per service call. The important part of this call was the he got the issue identified and fixed within an hour.
Erik was very professional, knowledgeable, courteous & informative. He kept me informed entire time as to what he was doing.
Changing Roots
4 years ago
Great service
kknf puk mora
4 years ago
Vince was professional and pleasant. He knows his work and I am very pleased with Roto-Rooter. Highly recommend this company for your plumming needs.
Alex Grinaldi
4 years ago
Fast and got the job done!
If you want a job for $15 an hour and provide your own van this is the place to go
Christopher Strickland
4 years ago
Service was good everything was easy and to the point. Only took 15 mins. to clear out a clean out in the backyard. Technician did not clean up any of the overflow, which is expected, but at a bill of 260$ and now still having to clean up I think the amount is not equal to the service. I am appreciative of the ease, but if it wasnβt such an issue and I had more time to shop around I would have used another company. Seems like everythingβs good just extremely dissatisfied with the price.
Having to call a plumber on a cold, rainy Sunday to fix a leak flooding your garage isn't the most fun thing to have to do on a weekend,. But, if you have to do it, Roto-Rooter is the place to call.We had a serious backup of the kitchen sink, that somehow ended up flooding the garage through an old sink outlet. Called Roto-Rooter Sunday morning around 8:00 and by 10, Dan, one of their service techs was at the door. Have lived in our house 35 years we have had to call plenty of plumbers, electricians, carpet cleaners, etc., over the years, and none can compare with Dan. Great sense of humor, and fun to talk to, Dan was very professional in figuring out where the problem probably lay, and set about quickly fixing it, while explaining what he was doing every step of the way.We, of course, hope we never need a plumber again to fix a leak, but if we do, it will certainly be Roto-Rooter, and Dan, that we'll call.
Patricia Verver
4 years ago
We had a leak in our bathroom, and we called to see if they serviced mobile homes. They were out to our home within an hour of calling them. The tech gave us a quote, we agreed, and an hr later he was done. He was very friendly, and made sure that we were satisfied with the work that he did. Thank you Tony for fixing our plumbing issue fast and efficiently! Will definitely use their services again if we need them!
They showed up an hour after the 2 hour window. Then he sat in the car for an hour in front of our house talking on his cell phone. He charged us $375 and didn't fix the problem. I ended up needing to call a different company 2 days later. That company fixed it the right way for 1/4 the price. Don't bother with these people. They're just in it for the money.
Natasha McCuin
a year ago
I had an awful smell in my house called a plumber they over quoted me called Roto-Rooter hired them because they were a reputable company and I have to tell everyone please do not use this company. They are awful. I was lied to on multiple occasions by several different people. The sales men gave us the run around they started the work came for 4 hours and said they couldn't finish and that someone would be reaching out I never heard so I called no answer no response. Every time I called their office to try to get an update they told me someone would call me back nut no one did. I am so disappointed. I was told it would take two days to do the work turns out what I was quoted didn't even need to get replaced. This was the worst experience I have ever had with a plumber hands down. This wok was done by the Irving location the one on Conflans Rd. Maybe other locations are better but this one sucked!Services: Plumbing leak detection, Plumbing
Michael Moore
4 years ago
I cancelled the appointment before they performed service because they kept changing the times when they would arrive. They started with a window of between 4 and 8 PM on Saturday. I finally called them at 830 and they told me it would probably be another two hours. Rather than wait, I rescheduled the appointment for Monday between 8am and 10 am. My wife took time off work to meet them. At 1030 I called them and asked when they would arrive, again they told me it would be another two hours. At this point I simply cancelled the service.They may be great plumbers who do wonderful work, but this company is not respectful of people's time.
Fast, experienced, and professional!
Vivelin Lynch
4 years ago
Didnβt do job but asking $500.00.
Michael Dorbandt
4 years ago
Blake was very professional and helpful.
Marlin and Derryl were perfect informative, honest, and very service oriented
You should request them personally
Kandy Bartlett
2 years ago
Christian was very professional and found the broken pipe and fixed it . Then told us thing's we could do to prevent another pipe breaking because of the freezing temperatures.
Larry Schultz
4 years ago
They were able to get a plumber out to me on a Sunday afternoon within two hours. They let me know as soon as he was on his way. He let me know, up front what he planned to do and what the charge would be. He was polite, professional and efficient. He answered all of my questions showed me the progress as it was made. He made sure that everything was tested to ensure that we were satisfied with his work. I was very pleased with the whole experience.
The service was very timely and the technician was very knowledgeable and thorough
Jorge Salvans
4 years ago
On time, great service. Jose was awesome!! Thanks
Prompt....curteous....reasonably priced
Next day service. Very courteous and polite. Repaired a sink faucet instead of replaced. I have used them before and haven't been disappointed with anything about them. Christian was one of the most courteous people to walk through our door doing repairs in our office. It goes a long way.
Clayton Mowdy
4 years ago
Good service techs and friendly
Jacquilee Feldhaus
4 years ago
They were very professional. The plumber that worked on our sink was very knowledgeable. I would use them again for sure!
Overall happy with the experience! Tech came out and had our leak fixed within 1.5hr. He was very professional and polite. Would definitely use them again.
The response time was good but we had to have them come on a Sunday and that was an additional charge. Our total bill was quite a bit more than we expected as it kept going up with extra charges. Next time I will be clear as to what is to be done and for what price. I felt like I was nickel and dimed.
Debra Stroud
7 months ago
Had a clogged toilet and they were out in an hour and were done in 15 minutes . He checked both bathrooms and the outside line as well. Definitely will use again if needed.
Courtney Elelta
10 months ago
Andres and his partner were very professional and they took the time to solve the problem without rushing it. Iβm very thankful for their hard work.
I had a plumbing emergency and these guys cancelled my appointment and their dispatcher was too busy telling me about his problems. While my bathroom was flooded. I want to give them a 0 rating, that's what they deserve. I called Milestone plumbing and they have someone 30mins away.
The man was very prompt and pleasant, explained everything and then fixed the problem. There was a modest upcharge for a Sunday morning, but they told me about it on the phone in advance, and I was happy to pay it. I would heartily recommend them.
Excellent customer service & very friendly!
Karen Langford
4 years ago
The plumber was great. He didnβt have the parts so he went to Home Depot to purchase the parts. Fixed the leak in 2 hours.
Kumar Vadivel
5 years ago
Great service!
The guys were great. They took the time to understand the issue, solved the problem and were really nice guys
Leaky bathtub less than 1 hour fix on a Sunday and works great. Problem is it cost $438. Maybe thatβs cause it was a weekend fix?Technician was awesome. Only 3 stars cause of price.
Taylor Zamora
4 years ago
We had a great experience with Roto Rooter and our technician, Tony. He was working outside in late July during the hottest time of the day but was still so nice and pleasant. He did a great job and was out the day we called. I am so glad we called Roto Rooter. Thank you!!
Jose Jaramillo
3 years ago
Unclog washing machine .stopped the water from flowing over. He did a great job!
Xiadani Cortez
5 years ago
Late last night our toilets started to leak water from the base, you can imagine the secnario. We called Roto-Rooter around 8ish and the person didn't come out till 12!! By then we got the situation under control and the guy was nice don't get me wrong and he charged for after hours coming out I understood as well but we could not pay the price he was asking for. Today we called again since it would be during hours and Steve came out. He checked what was going on and walked me through what he would be doing. He was patient with me on answering my questions (i had a lot) he did not try to upsell me. He let me know the issue we had and fixed it he also advised me about further preventing the issue. I would definitely call them again for any plumbing issue
The service was great and the job was done, but I've had service done for the exact same issue for a lot less expensive price.
Can out in just over an hour on a Sunday night. Knowledgeable and got the job done fast. Price seemed a little steep, $450 for about 15 minutes of work plus setting things up. Overall happy with the service
Justin Rayfield is an excellent technician. He arrived promptly, was very informative/knowledgeable/professional and performed the repairs in a timely fashion. I would recommend him highly.
Aline Thompson
2 years ago
I had Jeffrey Martinez as my technician. He was very knowledgeable and answerded All questions for me. Very courteous
I had 2 experienced guys come out way before the window given, they fixed my problems, and offered advice on other possible issues.
Darlene Barry
5 years ago
On time and fixed the issue in less than an hour!
Daniel Salopek
4 years ago
Crystal Bethel
4 years ago
Mr. Warren arrived promptly on time. He was very pleasant and professional. I am more than satisfied with his work, he is excellent. I would highly recommend him and Rotor Rooter for service. βΊβΊ
Sandra Hodges
2 years ago
Deborah Zimmern
4 years ago
Had a great experience with Alex M. and his assistant. I'm was back in business in a short periods of time. Thanks so much!!!
xavier verever
4 years ago
Tony was great. Clean job and did us a great job in fixing your bathroom.
Keith Kincer
8 months ago
The tech was very polite and professional. But I paid more than twice the amount that it should have cost to do the job. Then was told that it was not guaranteed because of a few rocks. Well just a few days later I had to call another plumbing company out to fix it. There was apparently still a lot of hair that was in there. Well that other company fixed it and for a lot less than you guys. So you guys are charging people more than double the cost and calling it a guarantee so thatβs not really a guarantee, that just double charging everyone. I will not be recommending you guys to no one at all.
You guys are the best!!! Came out on a Sunday and fixed the issues right away!!! Super nice guy very professional!!!! Give this guy a raise!!!!
The service man arrived on time and figured out the problem and fixed it in a timely manner.
Jeffery Martinez was the best got the job done very promptly.
Great response time and great service! Highly recommend!
Bharadwaj Gopal
2 months ago
Justin is very knowledgeable and professional
Even on a holiday our service was timely and thorough. When the technicians left it was as if we never had a problem.
Jeremy was great. He explained what the plan was, how he was going to do it, asked if there was any questions and fixed the problem. He listened to our concerns and made sure we were happy with his work after testing the fix to make sure there were no other issues. Price for the work was very reasonable. Root-Rooter and Jeremy were great and I would recommend them to my friends and family.
barnabusbites
4 years ago
The technician was very prompt and very professional. He explained what the problem was and how to solve it in a timely manner. He was personable and answered all of my concerns. I was extremely pleased with his service as well as his knowledge. HIGHLY RECOMMEND!!!
Nicholas was prompt and very thorough. Had me test the line before he departed and assessed that an additional running of the auger was needed. Problem solved!
Very satisfied Ben is good at what he does
Danielle Odis
5 years ago
We just moved in our new home and unfortunately every waterline in our house was backing up. Called Roto-Rooter about 8:30 and they were out at 11 that morning. The plumber was professional and worked for hours to get out lines clear. Unfortunately it took them awhile but they were persistent to make sure every line was fixed. My washing machine line kept backing up and overflowing in my laundry room. The plumber mopped and cleaned it every time. (Iβm 8 months pregnant or I would have done it) My water heater also went out and the plumber was able to get it going again. Iβm so glad I called them! They are true experts and first class professionals!
Everything well done, estimate was spot on, great service.
Richard Jeske
4 years ago
Same day service. The plumber was very fast and efficient. However, it seemed quite pricey especially since I supplied the replacement part.
John Galindo
2 months ago
Justin was punctual and was able to clear the clog in our main sewer line quickly. Great coordination of services.
my experience was great, expensive but it good, the tech was very friendly and funny and very knowledgeable
Mary Dwiggins
3 years ago
Jeffrey Martinez came to our house on 5/30 to unclog a drain in our master bathroom. He arrived on time, and quickly identified and fixed the problem. He was very professional and courteous through out the service call. I would recommend Roto Rooter and Jeffrey to friends.
Teresa Benton
7 months ago
When my husband called the Roto Rooter company, the receptionist said it would be 2 hours before the service man would be here, but she was wrong. He was at our door within the hour we called. My husband unlocked the gate to let him into our back yard, and less than 30 minutes he was ableTo fix the problem. When my husband came into the house to tell me to write a check, my husband had fallen on our ramp we recently had built. When I looked outside, the young man was sweeping off the mud and the ice from our ramp. It brought me to tears. He was such a nice young man, very professional, one could tell he had a heart for people. He didnβt leave until he had cleaned the mud from the ramp. If Roto Rooter has more employees such as this young man, you truly have a real treasure. His name was Andres. Thank you, Roto Rooter!Nathan and Teresa Benton
Nicholas was awesome. Ask for him. He had everything done and fixed in 15 min. Very professional and just a great guy.
Javier Andujo
4 years ago
The first technician arrive on time, he explained thorouglhy what he was going to do and the cost. He was very polite and answered all my questions, I asked him for another service, he called another technician for the second service and the second technician arrived promptly. Both were very professional, efficient and provided an excellent service.Very happy with Roto Rooter and I highly recommend their service.
Polyvios Mantas
2 years ago
Samantha Spears
3 years ago
They were able to come out within a couple hours of me submitting for an appointment. Dennis was our technician and he was able to get the clog in our tub resolved within 30 min. This was after I had two other plumbing companies out the day before who were unsuccessful. This was in Dallas, Texas.
The plumber that arrived was professional and knowledgeable. Itβs also a plus that he didnβt mind getting my familyβs waste water sprayed on him while snaking the lines. I chose them because the work is guaranteed for 120 days and comes with a complimentary camera snake done on all the lines. This is a huge plus as we recently purchased our home and would love to have a better idea as to how our pipes are under the home.4 stars because not every technician has a camera and we have to wait another week for this service.
Nick the repair man was courteous and cleared my drain issue without a problem. He recommended other services I may want to visit in the future to keep my pipes flowing freely but was not pushy or demanding about it which I appreciated. If I need service again I will request Nick.
Jeanne Deptula
4 years ago
Had a clogged main line... on a Sunday morning! Technician arrived within a couple hours. Clean-outs were in the middle of holly bushes and he handled it like everyday business. Quick work and was back to normal activities. Great technician (Clay)!!Plano, TXWould definitely recommend.
J Dove Official VEVO
a year ago
Hannah Kearns
4 years ago
I called on a weekend at night and was told it was a 6-7 hour wait. My technician Steve was there in an hour!!!! He was very quick and very informative. He was personable and professional. My sinks were fixed and cleaned and draining within an hour! I highly recommend Roto Rooter!!!
Dustin Ketchem
6 years ago
Best in the biz. Highly recommend
Y'all! Jeffery Martinez is THE MAN! He came out and took care of my late-evening plumbing issue in record time. I highly recommend Roto Rooter for all your plumbing needs. Ask for Jeffery!
I was not pleased with the service from the tech who flushed out my water heater. I felt rushed by the tech. Iβm not satisfied with the flushing of my water heater.
Dennis was awesome!! Came out on a Sunday & worked hard to get my exterior drains unclogged after a torrential rain on Saturday. He was so nice to me & had a warm smile. Being a single woman I feel like a lot of laborers take advantage of me & I definitely did not feel like that at all with Dennis. One of the hardest working guys & Roto Rooter is lucky to have him.
Rick Martinez
2 years ago
Great and quick service. Identified the issue and resolved it.
Greg Williams
3 years ago
Chris W. and Jhonatan were a big help today. We were agonizing about the condition of our house plumbing and they took the anxiety out of the review process. We will ask for them by name the next time we have a need for Roto Rooter!
timothy Malone
4 years ago
Great service Steve was extremely thorough will definitely use yβall again !!! One of the best plumbers weβve had out!
Jerry Smith Jr
4 years ago
Terry made sure our system worked right and even gave a follow up call to verify. Only have good things to say about the service we received
Arrived within 1 hr. Resolved clogged sewer line. Was clean and professional. Thank you.
Jasmine Huggins
4 years ago
Professional and friendly. Was able to solve my issue promptly. Your technicians are the Best. Thank you
I had a great employee, Jason, of Roto Rooter come by. He was very professional & informative. Basically cleaned the main drain. They gave me a 120 day guarantee. Will definitely use Roto Rooter again.
We're giving Charles, the plumbing technician, 5 stars, but we would give him 10 stars if possible. He did an outstanding job. He was both courteous and professional and took the time to carefully explain the cause of our issue and how the repairs would be done. He even completed the repair for less than his original estimate! We will definitely request him for future work!
Travis Fielder
2 years ago
Very prompt service and Kolby was very professional with the service request. All issues were resolved and overall service was great.
Christian was AWESOME! I did not have time to wait for maintenance at my apartment and he was here quickly and absolutely CRUSHED it!!! I have people coming in to stay with me tonight, and they have to leave in the morning. My tub would not drain. He fixed it. Happy customer. Great guy!!
I needed an emergency hydrojet of a clogged sewer trunk line for a home I was building in Dallas. My normal plumber was out 3 days for jetting service. Roto-Rooter was there the next day and took care of the issue. I was impressed not only by their timeliness, but also the professionalism of the service tech Blake that was sent out. 5 out of 5 stars; I would (and will) use Roto-Rooter again!
Lauren Quinlan
4 years ago
Very grateful for the quick response and friendly, capable staff. Highly recommend.
Andrew the service rep did a outstanding job
Excellent! What more can i say?? Great service great price and just great!!
Robin Smitherman
5 years ago
Kalvin deserves 10 stars!He was neat and courteous as he offered a full picture of what my options were. I felt well informed as I gave my approval.He fixed my problem in a short amount of time and charged exactly what he estimated.Thank you!
Priscilla Castro
4 years ago
Bud was very understanding and helpful. He knew what was wrong and got it fixed.
Garrett Davis
2 months ago
Justin was on time, responsive and took care of everything.
Edward Tolbert
a year ago
Roto-Rooter plumbers Dave and Tyler left my house like this after claiming that the compression nut and sleeve couldn't be removed.. I can't believe that professional plumbers have never heard of a compression sleeve puller tool.Today(6-21-2022), supervisor John & tradesman James came out and corrected the plumbing procedure that was initially performed by the previous technician & his apprentice last week. John stated that going forward he would ensure that the technicians clearly explain what they are doing to the customers, and if they can't do a particular process that the customers know this in advance. This will avoid future misunderstandings by what is communicated to the customer from the technicians. Supervisor John & tradesman James extended the pipes without cutting additional sheet rock. Had the first technician and his apprentice removed the compression sleeve and nut, they could have cut and extended the pipe without cutting the sheetrock at all.However, the fix by supervisor John and his tradesman James will make it easier for the homeowners (us) to install new sheetrock. Supervisor John also purchased a new Kitchen Sink Drain with basket for the customer to replace a corroded nut on the bottom of the drain to repair a leak that we didnβt know we even had. Supervisor John and tradesman James did an outstanding job to correct the work performed by the previous technicians.The homeowners are satisfied with the corrected work (pictures attached). The sheetrock will still have to be replaced, but this shouldn't be a difficult task.One final caveat, make sure you research how your problem can be resolved before any technician arrive so that you can be prepared to state what you are willing to accept as a solution.
David and Andrew were very professional and polite. Highy recommend Roto Rooter.
Iβm never disappointed when I use this company.
Lavonne Hernandez
4 years ago
Their employee did a wonderful job. He was dedicated in finding the problem and solving it. Thank you!
I am so pleased to say Justin was so nice and very pleasant! I now have a draining kitchen sink!! Yay!! π
Kyle was very knowledable, enjoyable to be around and honest. He cleared my sewer line in about a half hour and cleaned up completely. He also explained what was going on as he figured out what the problem was and where it was. He even drew a diagram for me so I could understand. I would have him back any time. His boss made a good choice when they hired him. Do whatever you can to keep him around. You and your customers will be glad you did.
Irene Williams
a year ago
My Tech was knowledgeable and very professional. He was not rushing. He listen to to my issues.
Willette Armstrong
2 years ago
Christian provided great customer service during my service call. He provided explanations of the types of repair services that targeted my various plumbing needs. I look forward to the upcoming work and installations.
Excellent service! Fast, friendly, and smart!
jesse glance
10 months ago
Fullmetalheart3
4 years ago
Awesome service! Definitely recommend
Anthony Jennings
4 years ago
Steve was polite and respectful and listen to me and answered all my questions would recommend rotor-rooter 2nd time I've used them
James Moriarty
a year ago
The plumber was very professional and helpful; he provided me with tips and his work was done in a timely manner. I will use this serrvice again at anytime!
jennifer yurkon
2 years ago
Fixed our clogged pipes.
Ben is an excellent plumber! He knew exactly what the problem was and explained everything very throughly to me! He left everything so clean and was extremely polite! Wish more people were like him! 100 stars to Ben! Excellent person and plumber!!!
Lindsy Rivera
9 months ago
James and Jake were amazing! Turned a nightmare situation into something manageable and took the time to do the job correctly and troubleshoot. They were patient in answering my questions and very informative. Also have great competitive pricing as well as good financing options for bigger repairs. Same day service and very professional. Would give 10 stars if possible. Look forward to using them in the future.Ps they also partner with donation groups and provide a discount for small donations not sure if itβs just around holidays but I thought that was a nice touch.
Reinna Wikoff
2 years ago
Jeffrey Martinez did a great job!
Jaen Lawrence
4 years ago
We have had great advice and responsive support from Steve, Derryl, and the staff.
Carolyn Jordan
4 years ago
Arrived earlier than expected and unclogged my toilets. I also have to commend the service rep as he had to clear quite a few leaves at night to get to the clean out. Had another cleanout today on 2/10/19. Steve arrived early and did a very thorough job. He is great!
Roto-Rooter is fast, efficient and have a friendly staff! Ben is the nicest one yet and super knowledgeable!
nancy tribbey
2 years ago
Jeffrey martinez was courteous and professional, he came quickly and cleared my kitchen drain. He was awesome and worked with me during these hard times. I will use roto rooter again in the future.
Had the sewage pipe backup. They came out and took care of it in about an hour. Professional and courteous. Erik found the issue and resolved it. Will recommend the services to others.
The company was professional and helpful. Andres, my technician was highly professional and helped me understand how to avoid any related issues in the future. Highly recommend.
Ashley Hickman
2 years ago
Jeffery martinez was awesome and gave the greatest High quality service any one could ask for plus some ...The expedient fix.communicate to where i had complete understanding.and upon all of that greatness.he was patient as i gathered all that i needed to search for my payment card...and after waiting he didn't get frustrated .and I not only noticed that character in him but it showed and im appreciative of such a worker .roto rooter has a great person representing highest quality service in a time where families need more.Thanks
Robert Flores
10 months ago
Roto-rooter might get the job done, but it is a terrible experience along the way. The company does not care about the customer experience and just tries to get every dollar they can. They told me multiple times that my leak was category 1, but invoiced me for category 3 services.Their accounts payable clerk is trying to charge me even more money now because the company does not know what is even going on. Roto-rooter is aware there is a claim that needs to be processed through my insurance company, yet they are trying to strong-arm me before the insurance company can review their invoice.Even performing the services was a struggle for them. Their technician was not on the same page with the restoration manager. Everyone was pointing fingers at each other. Very frustrating experience.I will never use this company ever again. I would never recommend this company. Just a joke.
Professional, Polite, and reassuring. Even though it was late the technician was fabulous and upbeat. Thank you for sending such a great plumber.
Blake Martensen
2 years ago
Wes was very professional and excellent⦠He was articulate about the problem and explained it very well⦠He was on time and did a great job.
The technician came out in time and very professional. He explained what he was doing and did his job. I canβt say enough about this young man and his manager. This is the second time I have used Roto-Rooter and will continue to use them in the future.
Jack Zeringue
2 years ago
Teresa McKeever
4 years ago
John S was awesome... very professional and engaging ... got the job done!
I did appreciate the quick response with a sewage backup and drain clearing. Thank you. I DID NOT appreciate the $3500 quote to repair a broken sewer line that was 3 feet underground (not under concrete or roots). City of Irving repaired the broken line for free after I called a different plumber. Roto Rooter wouldnβt even tell me where it was actually broken. They didnβt seem fair at all.
Carolyn Wilson
4 years ago
Our experience with you guys was wonderful! We were extremely disappointed about our bedroom flooding almost 2 inches from the bathroom. Then Less explained to me what was going on with our shower and even gave me a quick, mini tutorial about how the plumbing pipes work. He was very knowledgeable and confident that they could not only fix the problem, but find the root cause. Less was very professional and upfront, but also very friendly and courteous. He gave us hope and helped us to feel more comfortable about the situation. Itβs very embarrassing to have to call someone to come into your home with fecal matter floating in your house, but Less made us realize that things could have been much worse. That really, things were not all that bad in our lives that day. Having that type of customer service may not seem important to some, but for my family it meant the world! Roto- Rooter and Less we thank you!
Chris and Blake were knowledgeable and helpful in explaining the issue laymanβs terms. Roto-Rooter has been very helpful in what is proving to be a tough issue to tackle.
On time, friendly professional and efficient. Would recommend and definitely call again.
Patrick McCann
4 years ago
The technician was knowledgeable, went right to work, and had my problem repaired in less than 30 minutes.
Oscar Hernandez
4 years ago
Justin Rayfield
3 months ago
Great!
They called me & said that the service guy would be @ my house in 45 minutes. Christian arrived in time, assessed what needed to be done, gave me a quote. Did the job, told me what I could do to help prevent my sink from clogging all under an hours time! Super nice guy! Thanks so much!!
david griffin
4 years ago
Kevin Simmons
4 years ago
Outstanding.....
Efrain Malave
11 months ago
I will admit, Parker came to our house and fixed one our problems. In the process, the machine used shorted out half of my house. No lights. I have called numerous times and given the runaround. 2 weeks later and still not able to get a manager on the phone. Just be careful when plugging their equipment to your outlets. They do not follow up. Very disappointing.
Valerie Walraven
2 years ago
Jeffrey Martinez arrived quickly on a Sunday. He found the problem and fixed it immediately. Great job!
Brittany Kizart
3 years ago
The tech kept me involved in the process by showing what was wrong and how to fix it. He was also courteous when answering my questions.
Douglas Greenberg
4 years ago
Kody was extremely friendly and easy to work with. He told me what he was going to do and he did exactly what he said he would. It was a great experience!
Betty Spillman
4 years ago
Technitions were timely, courteous and efficient. They explained each issue they found in the problem diagnosis.
Preston Timpson
4 years ago
Had a stopped up toilet. Had to have them come after hours. Showed up when they said he would. He fixed the problem and was very polite. 5 Stars!!!
Laurel D Starkweather
a month ago
Justin was great! Very professional. Cleared the problem in less than 30 minutes. It was convenient to schedule online. He showed up on time. He wore booties to keep my carpet clean. Highly recommend!
Mauricio Sahagun
2 years ago
Jeffrey Martinez helped us to unblock our toilet, he was very knowledgeable and very kind
Dennis was amazing. I will definitely ask for him again.
Babukutty Skaria
4 years ago
The tech was great, funny, knowledgeable and very helpful.
Nanalie Andress
4 years ago
The experience was very positive. I got a call for clarification within an hour of calling for the appt. The technician arrived within the next 30 minutes. He quickly diagnosed the problem and began working to fix it. He replaced my garbage disposal which was leaking. He worked quickly and took care of it. Their labor cost is higher than a Home Depot or some others but the service was excellent. Thanks!!
Great job On time and finished whe said they would
Candice Thomas
2 years ago
Professional, made sure I understood what was going on, very polite and punctual
Mark Anderson
4 weeks ago
Auger tech was excellent.
Monica Hendewerk
4 years ago
LOVE this company. Have used them multiple times. Very reasonable price is extremely competent, and respond very quickly.
Bibles Charles
3 years ago
Called and a plumber was out in about an hour from initial call. Fast friendly customer service. The issue was resolved in an hour.
The Roto-Rooter service technician was prompt and professional. He was a true plumber able to solve our drain problem. I will continue to use Roto-Rooter Irving, TX for my plumbing and drain needs.
Julia Spoonemore
4 years ago
Repairman was professional and work completed. Cost was very expensive.
alfred pierotti
4 years ago
Roto-Rooter had great and fast service. We were able to get same-day service for an urgent issue and they took great care of us. In and out, problem solved in less than an hour.
Very professional and took the time to explain the service that was being provided.
Andres Medina was very professional and efficient! He did a great job tackling and fixing our issue! Minimized the mess and cleaned everything up prior to leaving.
Joe Wilson came out and explained my sewer line issue so clearly that it helped me to make an informed decision on how to move forward. He was so professional and knowledgeable in every aspect. I highly recommend him and Roto-Rooter.
Arrived on time, understood problem, fixing problem took a little more time than usual, cleaning good for 90 days.
Sherlye Chadwick
3 years ago
I have always used roto-rooter services, they have always been on time and very professional. My technicians were Zach Crawford (manager) who helped with the filing of the insurance and Luigie was involved in the water restoration. They did an awesome job. I would highly recommend roto-rooter.
Deborah Rivera
3 years ago
Quick, courteous service. I appreciate!
Nicole Moreno
2 years ago
Mr. Andres was on time, very professionell and friendly! Out of 5 stars we give him6! Excellent job, well done!
Christian the Tech had great knowledge of plumbing and very helpfulΔΊ.
F. Zaidi
Vanessa Martinez
a year ago
Mr. Erik Rivas was very professional, he went above and beyond to get the job done. We are first time home buyers and a clogged toilet was definitely not on our βTo-Do Listβ We are more than satisfied with our experience! We will definitely be using your services again! Thank you!!
Kim Gillespie
4 years ago
It was such a pleasure to deal with a professional. Very punctual polite and got the job done in a reasonable time.
Veronica Williams
4 years ago
Attention Roto-Rooter,LIC# MPL18279 James R YoungbloodFAALB20528ED-MHehelRoto-Rooter provided an estimate for the slow running hot water in the tub. The plumber took two hours and charged my card $599.98 . When I questioned the price gouging the plumber advise Roto-Rooter charges $299.98 per hour!!! I was chocked that I was not informed prior to the $599.98 invoice.I spoke with supervisor Allen who advised he would speak with his managers to see what could be done about the inflated labor charges and he did not reconcile.P.S.Being transparent is the best business practice. Consumers BEWARE!! Unfair business practices.Veronica
Kody came out last night and cleared our laundry washer drain that was overflowing on the floor of our garage and leaking onto the kitchen floor as well. He was very professional, friendly, answered all of our questions, and we would have him back to work on our house any time.
Came on time and was very courteous and knowledgeable thanks for the great job and fast response
Patrick Phiri
4 years ago
Quick response getting plumber out to take a look at my water leak issue. Plumber was quick to identify problem and resolve. Have had great service with Roto-Rooter.
Cheryl ABBOTT-HENRY
2 years ago
David and Andrew were great. They would not leave until they knew everything was fixed. They talked us through the proper care as well. Thank you.
Kelvin came to my business, very professional even tough it was cool , raining and windy the weather was never an issue ( he was there to rectify the problem ).He showed me the problem and explained to me with great detail about how the service was going to take place. Kelvin again 5 star service.
Janet Sandman
4 years ago
Quick response and notified me of arrival in advance. Service tech was knowledgeable, friendly and quickly resolved clogged drain line. Kelvin did a great job! I would highly recommend him. Quick and thorough!
teresa robertson
4 years ago
Steve came out early this morning to fix a clogged drain for our washing machine. Very professional and polite with conscientious service. I am pleased.
Thank you.
Ben was very professional and courteous. He explained what he was doing and what caused the problem.
Modeling Healthy Lifestyles
4 years ago
This company was very professional, the representative walked me through what he was doing and gave an explanation of how things work. I was exceptionally please for the following reasons: honesty, customer care and advocacy. Thank you and I would highly recommend this company to my friends and family. God bless!
I couldn't be more pleased with the job done by the Roto-rooter tech. He was very courteous and professional. Will definitely recommend and use them should I have problems in the futureππΌππΌ
Peter was courteous & professional. I'd definitely recommend roto rooter
Cooper Taylor
4 years ago
Andres and his assistant did a great job
Bonnie Mcintire
2 years ago
Jeffrey Martinez cleared my shower drain. He was very nice. He completed the work quickly. I was very pleased.
DesirΓ©e Powell
4 years ago
Ben was excellent. Explained everything very clearly and fixed the problem.
Great service. Great work done on a pipe and reasonable charge for it. Did not do work they could have done but would have charged me for. Probably saved me $2000.00 in revering me to a renovation company. Jordan Lusk was my contact on the spot. By the way I received a 30 dollar discount without asking. I told Jordan his company would have my repeat business.
Cheryl Moore
7 months ago
They came right out when I called, which took worry away.
Charles Atoe Jr.
a year ago
Ricky Williams
4 years ago
Technician was a consummate professional. We sweat and talked together, very knowledgeable.
I was very pleased and the technician was great. He performed the job with a very professional attitude.
Juanita Adams
3 years ago
Excellent Plumbing Service! Thanks for all your help! I'll be us them for all my plumbing needs.
First, let me say Dusty was informative and was willing to teach me his entire process when I asked.Based on his professionalism and willingness to answer all my questions, I will use this company and request him personally in the future.I canβt really say how competitive this company is compared to other plumbers since this is the first one i called. I paid $275 dollars to have an expansion tank replaced on a water heater and it took about 45 minutes to complete complete.I will reach out to other plumbing companies now to see if Roto Rooter is competitive and I I got the best value for this repair.
Rebecca Torres
11 months ago
I want to first start by saying how fast these people get started and effecting it is as well! Thank you guys for doing all that you do! Your hard work does not go unnoticed!!
Leonel Garcia
2 years ago
Arnold Broussard
4 years ago
Linda Luttrull
4 years ago
the tech was awesome and price was a little lower than original quote. good work
Christian Costello
3 years ago
Tony was fast and friendly. He covered everything up front with me and did what he said he would do. Good service.
Francey Parnell
4 years ago
Great service. Cleared the line.
Deborah Turberville
8 months ago
As the winter storm Elliot came crashing in, I discovered my water heater had flooded my garage. New to town, I reached out to Roto Rooter and they had a plumber out in a couple of hours. Robert assessed my situation to find out that the water heater had rusted through AND it wasnβt installed up to code. He worked diligently on the replacement and bringing it up to code in a freezing cold garage! He never complained and worked all afternoon then came back the next morning to finish up! He was a trooper!
I am very impressed. From start to finish. Fast, friendly, professional, ready, and willing. Customer service was at a 300 with the people I interacted with. I was notified every step of the way and received a call when there was a delay. Service on a Saturday and the tech that arrived at my house was very knowledgeable. I was educated on the issue and what my plumbing was like. The condition and options available. After the evaluation and discussion the tech started working. He did a great job. He was efficient but not in a hurry. I am very impressed with Alex. Roto-rooters brand was presented very well today. I do not want any plumbing problems but if I get any I will be happy to work with them again.
Danielle Smith
4 years ago
I asked to see a picture of the final repair and my request was ignored. For a $901 repair that started at $390 you would think a picture would not be too much to ask. In addition, the repair is only good for 1 year. The part in question should be something that lasts for 30 years. 1 year doesn't cut it.
Lois Imbrogno
2 years ago
Excellent service! They are very knowledgeable, professional, and personable. Had a new pipe installed in a sink, and also had
our drains cleaned out. We are very pleased and recommend them highly.
Had kitchen sink clog βfixedβ by competitor with suspiciously similar name last month. Obviously not fixed, had Roto-Rooter come and it is actually fixed this time - same day, good communication, uniformed worker, upfront estimate was the cost for fixing. Completely satisfied.
He was early, very knowledgeable, had a smile! He did an outstanding job !
Eric was very nice and explained so much for me to understand what he and Patrick were going to do. I would suggest that your company provide booties for the folks to wear inside the house. Especially when the weather is bad as it was today. Both guys were troopers working in the rain. π
Nick was very professional and completely the needed repairs fast. The price was also very reasonable I would definitely recommend this company.
Haley Littlejohn
2 years ago
Only giving one star because zero stars was not an option. I would NEVER recommend. I called them to install my dishwasher and asked for a ballpark quote. They said they could not give me any sort of quote over the phone. Once the technician came out he told me they charge $315/hr for labor as a standard fee. Why couldnβt anyone tell me this over the phone before they charged me the $70 consult fee if it was a flat rate?! He ended up quoting me $900 to INSTALL my dishwasher, that is more than my nice stainless steel Frigidaire dishwasher cost itself!! I called to explain my frustration and try and get my $70 consult fee back as I found this extremely shady and of course I get passed around to different managerβs voicemails and cannot get anyone to return my call. Not to mention the fact they were supposed to show up on Thursday from 2-6pm and I got a call 2 hrs into my 4hr window telling me someone couldnβt come out that day and had to be pushed to Friday after I had already rearranged my schedule. I ended up having ABC home and commercial services out the same day I contacted them to install for $180 total! ROTO ROOTER IS SHADY, OVERPRICED AND HAS TERRIBLE CUSTOMER SERVICE, BEWARE!
Ignacio Pabon
2 years ago
The person arrived at the scheduled time, very respectful he asked what were our needs at the home. Then he continued checking all the areas that were included and adjacent. Then he concluded and gave us his detailed findings of what was needed to repair our needs in the home. Then we got to an agreement and he did his job and more. Excellent person with great knowledge and respectful.
Roto-rooter got someone out the day after I set up an online appt and he showed up at the early end of the appt time frame which is always nice. I had a backed up kitchen sink and a toilet that needed fixed and Peter got them up and running in less than an hour while also explaining how to avoid additional issues with the sink. Was quick and professional and cost comparable with what Iβve paid other companies.
Bridget Howard
a year ago
Erik was the tech who came out this Sunday , he was awesome , laid out the plan and got to work he had us up and going in no time , very knowledgeable about our problem .
Thanks
Roto Rooter saved the day once again, technician Jason did an excellent job!!! Kept his cool and figured out the problem and came up with a solution, thank you Roto Rooter for helping me with my residential plumbing issue once again. Keep up the great work and customer service! I am super pleased I called the professionals and if i need any plumbing in the future I will definitely be calling Rotor Rooter.Thank you,Saul - Garland TX
Was fast to respond and was able to fix our issue with no problems.
Recently, my home service warranty company called out Roto-Rooter for a clogged drain on my behalf. The two-man team arrived promptly and cleared the drain quickly. During this time they performed a camera inspection and told me they found a break in the line and an offset of the pipes which was causing the problem. The technician also told me that the outflow pipe was not longer up to code and would need to be changed. He told me that this section alone was a major repair and could exceed $5000.00. According to him, they would also need to repair the break farther into the yard. Needless to say, the cost of this repair would come close to exceeding the maximum insurance coverage.The Roto-Rooter tech also promoted the services of the water damage repair service heavily, telling me my insurance would pay for the cleanup. (home-owners insurance)Per the agreement with Homeserve, Roto-Rooter needed to submit the quote and the camera documentation to the warranty company before I could get approval for the repair. Here's where the trouble begins. A day or so later, the technician dropped off the repair quote on my doorstep and told me that I needed to contact the warranty company myself. When I contacted Homeserve, they told me this was not my responsibility, it was Roto Rooters. Even after repeated calls from the warranty company to Roto-Rooter, they could not get Roto-Rooter to provide the camera inspection. I even provided the direct business phone for the technician. Still, the camera with the documentation of the breaks, seemed to have magically disappeared.This delay continued for a couple of weeks before I began to question the accuracy of the inspection by Roto-Rooter and their apparent difficulty with producing the inspection. At this time both the home warranty company and I determined it would be best to have a new contractor come out and perform a new inspection. When the new company arrived, I learned that there was nothing wrong with the out flow area, that it did not need to be replaced. Neither was there a problem in the area marked by the Roto Rooter tech, nor was there a pipe offset. The actual problem was farther into the yard which the new technician clearly demonstrated with the camera. Once the new company submitted the claim the job was approved within one day.Today was the final straw. I just received a bill in the mail for over $658.00 dollars. It is addressed to Home Serve (the warranty company) with my address. Seriously?A word of advice to other homeowners. Be very cautious of this national chain with their inflated prices and services. If you receive a high-priced quote with expense repairs, consider getting a second opinion. You might save yourself a mint!
David Loraus was an excellent technician. He was very courteous, knowledgeable, and professional in all of his work. I would not hesitate to request his services again if we should ever need to call Roto Rooter again. He is an asset to your company in demonstrating very good Customer Service.
James Mitchell was Amazing! Thank you!
Ben with Roto Rooter came out on scheduled time and assessed the situation. After 2 attempts, we were able to clear the toilet paper stoppage out of the main sewer line, which had backed up the lines in two bathrooms, including the tub in one bathroom and the shower in the other bathroom. Very professional and courteous. Reasonable price. They also video scoped the entire sewer line for any other obstructions or problems. Also left a quote for CIPP ( Cured-in-Place-Pipe lining) for future consideration. House built in 1961 with cast iron sewer system.
Good honest and upfront company.
Rooted out main sewer drain that caused a back up. Came in under 90 minutes. Very professional.
elicia cruson
4 years ago
Took two days so many problems still leaking
David Cornett
4 years ago
Fast and friendly!! Drain is working great and I was given helpful advice.
Emmanuel Y Jasmin Rosales
3 years ago
JosΓ© J. is excepcional, he went down to business. He told me what was wrong right away. He also told me the price aswell pretty quickly. He was done in 40 mins and my family and I were happy to have our plumbing system back on working.
laurie taylor
4 years ago
Christian slayed. I had a jacked up urinal and he took care of it quick like. The seal was leaking and it was clogged. He didnβt cut corners with the repair and did exactly what was needed. Thanks, man.
Kenny Suttles
11 months ago
Nick was fantastic. He fixed a mess created by C & W Plumbing, whom I would never recommend. He saved me thousands of dollars and left everything clean and ready to go.
cameron donaldson
4 years ago
Terry was the most respectful tech I have ever met. Will call on them again as long as I get him out here
Lauren Richardson
4 years ago
This company was great to work with. They provided us a technician on a Sunday after 7:00 p.m. George was great to work with. He was friendly, very knowledgeable and troubleshooted the issue quickly. He made sure the problem was resolved before leaving. I highly recommend this company! Great customer service!
Mallikarjun Kencha
2 years ago
Very good and prompt service by technician for main drain cleaning
The response was quick and suggestions were given to keep the problem from recurring. I would use them again!
Damo & Nek Sullis
2 years ago
The service guy Andres Medina was very kind and professional. He explained everything step by step and cleaned as he went. I would recommend him any day.
Destiny Blanco
4 years ago
There good. They take care my problem very fast. Very nice and friendly worker.
Anternia Hawthorne
5 years ago
Mike Branaman
2 years ago
Went above and beyond to ensure the water leak was fixed and provided high quality service in replacing the drain line.
Andres was kind and professional. He came on time, figured out the problem and fixed it when others couldnβt.
Rachel Keating
4 years ago
Sunday morning, i walked downstairs to make coffee and the carpet was saturated with water. I called Roto Rooter and they were at my house before i knew it. Alex and Tony, were great, they explained Step by step. I had the best experience.
Very clear information given as to what was needed. Great customer focused service! Thank you!!!
Dennis was a pro. He did not give up until the job was done. Highly recommend.
They were the best. Very professional and friendly. Got the job done!!!
Great and clean service, happy customer.
On time and fixed my clogged drain quickly!
Deborah Singleton
2 years ago
Ezekiel Quittner-Strom
4 years ago
Excellent experience. Early arrival, job well done. Overall 10+ rating.
Very sufficient he knew what was wrong he did a great job I would definitely recommend him again.
Great service by Jordan thanks a bunch
Had a pipe burst in my lawn, they came out the next day and had the issue resolved in a few hours. Technican was very friendly.
Dennis was very polite, professional, through and respectful. I would definitely use him again. Great Service!!
SHARRON Boothe
3 years ago
Jeffery was here unpluged my drain to my washer did a good job.
Very pleased with prompt response and professional service.
Richard L Jones Sr
4 years ago
Very good work, I will call again if I need a plumber.
Roto Rooter responded within hours on the same day and quickly diagnosed my leak and offered a solution. Couldnβt be happier!
Kimberly Kozak
2 years ago
Osiris Sierra
8 months ago
Showed up early, gave details of what was going and break down of how they were going to fix it. He was quick. I would highly recommend
Melody Christian
a year ago
Brenda βNayβ Banno Stone
4 years ago
Great service and friendly tech Les got the job done!
Thank you
Chuck McClaine came to help us on our plumbing issue. He was very thorough and it was not long before the problem had been identified. I highly recommend Chuck for his expertise and genuine concern for customers.
Henry Winston Jr
2 years ago
They showed up earlier than their estimated time of arrival which was nice for a change.
Leticia Vielma
2 years ago
Jeffrey Martinez was quick to repair my issue. Very professional and clean with the process. Will recommend for future service.
Adrian Mendoza
2 years ago
Jeffrey Martinez went out of his away to assist and try to restore our service.
We had a Plumbing issue and the Service man came out and fixed it. He made sure that he cleared the pipes very well, gave great clear instructions on how to keep the pipes clear and was extremely polite. I will Definitely be using Roto-Rooter for any future problems that may occur!π
Heather Smith
2 years ago
Had a plumbing emergency. Called a few places and no one could get out here for another few days. Then I called Roto-Rooter.Start to finish, the service was great. The woman who answered the phone seemed genuine and wanted to help. They sent a plumber (Ian) within a couple hours, maybe not even a full two hours later. Ian was kind and courteous. He knew his stuff and had our plumbing issue fixed in under an hour. I'm glad they're the company we went with! Thanks, Ian!Edit: Xavier came out later (after I wrote this review or I would have included him in the original post) and ran a camera down our pipes to find what caused the issue. He walked me through the video as he was running the camera, pinpointed where the problem was, and gave us a quote on how much that fix would be. He was also kind and courteous. Thanks Xavier!
Fixed my problem. Steve was very knowledgeable and friendly. Good experience.
Super knowledgeable and helpful! I highly recommend.
Responded within a couple hours on the weekend, set up quickly and opened the drain within minutes. Took the time to put peak demand on the system to confirm the lines were completely open. Professional interaction with me and very polite.
James Davidson
4 years ago
Erik was a great help and made sure I had all the information I could get to not have any further issues. I would highly recommend him as a technician!
Beatrice Wambui
2 months ago
Mario came on time to fix my toilet flange. He was very professional and did an exceptional job.
Kolby was super efficient and went above and beyond to get the job done. Job well done!
Nick was very professional and knowledgeable of the situation and did a perfect job of correcting the problem!!
Fredda Ackerman
a year ago
The professional - Erik - was very kind and considerate. Erik was also very quick and very careful of my home and the issue. He very quickly and professionally resolved the problem. He was great.
They reaponded on short notice. The people I spoke to by phone, Chris and Annie, were both professional and organized. Steve got there on time, gave an estimate, and promptly repaired the problem. It was a stressful situational so I was vert relieved to be in capable hands.
Brenda Hernandez
2 years ago
Ben with Roto-Rooter was a pleasure to deal with. On time and extremely pleasant. He took care of my drain problems by diagnosing that my condo building main drainage line was what was clogged.
Eddie Williams
4 years ago
Great tech.
catherine chesnut
a year ago
Nicholas was great and arrived super quick. He was friendly and really helped us out when I was very stressed about a bathroom leak!
Sandra Gonzalez
5 years ago
Knew exactly what was doing!
Got there and got the job done!
Terry was wonderful! He was smart, thorough, efficient and well knowledgeable of the problem. He fixed the issue in no time and took a load of stress off me.
Marco S. did an amazing job and I highly recommend him!
cindy strickland
4 years ago
Very pleased from the call to the company to the service technician that came out.
Quick response.
Rene was wonderful- fixed the problem, cleaned up the mess, and was pleasant and positive throughout. Thank you!
Sonia Hurtado
2 years ago
We are so pleased with the service provided. We called several 24/7 plumbing companies and they did not have availability until several days yet they advertise 24/7 service. It was 1am and it was an emergency situation with my tub and toilet backing up. One call to Roto Rooter and Jeff Martinez was our plumber. He arrived in less than an hour and unclogged the drain. He was very kind and courteous and explained what he was doing and why. If it wasnβt for the prompt response time and quality service then I would be paying for water damage cleanup and more. Thanks Roto Rooter and Jeff.
Jeff Monson
10 months ago
Service professional was good and polite
$ cost too high
Craig Smitham
8 months ago
Our main line was clogged. Called Roto-rooter and they were at our house in under 30min on a Saturday morning holiday weekend. Andres, Ozzie, and Grant were courteous and professional, up front on pricing (ouch), and got the job done well. They also identified root cause and put together estimates of some different options to mitigate clog in the future.
Very knowledgeable and good to work with.
Did professional work and explained what had to be done and why. Rather expensive but not totally unexpected. My only real complaint is how long it took to line up a digging crew to come out and do the needed excavation, and camera work couldn't be done on a weekend plus camera guy couldn't show up when he was supposed to. There were also conflicting statements from dispatch crew vs my local overseer. What should have taken maybe a couple of days stretched to four but they worked with me so I could return to my job.
William Maddox
4 years ago
The only issue I had was reaching them. I use a cell phone, so the toll free number routed me to the California offices. They gave me s number to reach my local service, but that number was out of service. So I looked them up on the web site, called that local number, and everything was fine.
Katherine Bowen
11 months ago
Nicholas is awesome! He came by and fixed my kitchen sink for me. The repairs where outside my level of knowledge, he had to snake the line. Thank goodness they have good quality people - especially on Sundays!
Cars and Shades
a year ago
Great service, very dependable. They also used a camera to check all my pipes after they removed the clothes.
Clay was very professional and solved our drainage backup issue in a very timely manner. Would very much recommend to others.
Connie Mitchell
2 years ago
Masters of Ceremony Entertainment East Texas DJ
a year ago
Nothing worse than hearing a toilet bubble because the next move is for it to throw up poo on the floor. I called Roto-Rooter and they were here within the hour. The technician Andres was neat, clean, courteous and very helpful with his explanation of my issue. They were able to clean out the pipe and get ever working again. They were helpful with their pricing and the overall experience was a positive one.
Jenyfer Smith
3 years ago
We had to have the septic tank drained and they needed to change the lid. They were super professional and friendly. Explained everything they were going to do before they did it. Gave us options. Worked fast and diligent. Cleaned up after themselves. Very impressed!!!
Robert Deutsch
4 years ago
Tracey Adesegun
9 months ago
The technician Robert was very professional and personable. Quick service
Kellie Baker-Mitchell
4 years ago
Technician was knowledgeable and courteous . Excellent job!
Dennis was an absolute pleasure and had our sink draining properly in no time! I would happily recommend Roto-Rooter based on the high level of service quality and professionalism Dennis showed today. Thank you for helping us!
Donβt ever waste your time or a dime on anyone else. Call Roto-Rooter every time they know what theyβre doing, theyβre experienced and reasonably priced. Bud, the plumber who answered the call could not have been better!
This review couldβve easily gotten 5 stars had the technician not laugh at or act like he didnβt understand my concerns, questions or comments, not all of them, because he understood the question βdo you understand what Iβm asking?β. Itβs not something easily explained by writing a review, but Iβm sure everyone has experienced a show of ignorance at least once in their lifetime. He also tried using a bathroom towel of mine to set his machine on in my bathroom and left a mess in it as well.
Darrin Hartman
3 weeks ago
The plumber came within 2 hours of my emergency call. He was extremely professional and fixed the issue with the plumbing. I would definitely use again.
Joshua Williams
5 hours ago
Steve was professional and courteous. Took care of our plumbing issues in a timely manner and was helpful for tips/tools on preventing further issues down the road
Just to clean the main $425? Jack the reaper very pricy and takes advantage of your situation. it should not cost more than $125-$175 I have done this job many times to my rental properties, I asked ahead of time how much they refused to tell me that. Then they came and assessed the situation, they saw the situation is bad the water is coming out they up the price, if the situation is not so bad and we could have waited they would not charge me so much because I could have called someone else, so they assess your desperation and charge by that not by the effort or time. Dishonest, very cunning. Stay far far away. the reviews are misleading and they must have a scheme for that too.Update: just spoke to them and they wanted to reduce the price by $75 which is nice I will take that they said they will apply a coupon that is available online, but when pressed why you charge almost triple from anyone else they said they do preventive steps which includes using camera to see the line, asked where is the camera report, they called me back and wanted to setup a time to send someone with camera (huh?) so they do not do the camera by default and you would have to ask for it? then they lied again, and moreover when pressed they said we will produce a report and if you reject the recommendation there is additional charge for the report which I assume is also an arm and a leg. The business practice highly misleading at best and I think we need to raise the bar on this business who pray on human sufferings.
Denise Johnson
a year ago
I've used Rooter Router before and always had great experiences with them and this time is no different. A special thanks to Eric, the technician for this pleasantries and professionalism. His assessment and fixing the issue was timely and very professional.
laronda hunte
4 years ago
Alex was wonderful and professional. I recently purched my home and was annoyed that I was having plumbing issues already. He was sympathetic to my situation, was patient during my frustration and ensured that I was satisfied with the job!
Great service. The technician was informative and knowledgeable, and quickly identified and resolved the situation. I would highly recommend the service.
Kristin Pershey
4 years ago
Fast service, friendly employees, window of service was given, then a courteous call from company that estimated actual time of arrival, and our technician was a life-saver today!
Came before time did a great job
Technician did a great job. Very fast and very clean!
Tech arrived within one hour of calling, and he cleared the sewer pipe in about 45 minutes. Excellent service!
On-time, job completed in a timely manner, technician was respectful and honest. Would recommend to anyone!
Technician came out for a whole house stoppage and had the problem solved in about half an hour. Was able to use online coupon to save $50. The tech was very courteous and friendly. Iβm a very happy camper!! πππ
Be careful there are many local entities with Rooter in their name, but there is only one Roto-Rooter. I thought that I was going to have wait a long time for an appointment; no so . They were ready to come out within 2 hours of my call. Very respectful of my home, the tech was knowledgeable, courteous, efficient and quick. Perfect experience.
Lara Rosenblith
2 years ago
We called roto rooter out for a plumbing job, snaking a toilet, last Sunday. They let us know that they needed to get someone out who could scope it and would contact us the following day, and that the charge wouldn't be put through on the card until the next person finished the scope. No one called the next day and by 3pm we called to find out what was up and they scheduled an appt for the next day between 9-11. They also went ahead and just put that charge through on our card. Next day rolls around, no call/no show by the plumber. We finally called out of frustration to cancel this appointment nobody bothered to show for, and called another company. We also requested a supervisor get back to us and again, nothing.Update: supervisor reached out to us to make things right.
Horrible service. I was given a time between 3p-7p. I called at 6:30p to see if they were still coming and operator told me they were doing two other jobs b4 me. All of you know the waiting game within the window they give you. The worst part is they never showed.
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