Best Backup Toilet in Fort Worth TX

Matthew was experienced and did a great job. He even cleaned after he finished. Highly recommended.

In September 2021 we contacted Clearwater to give us an estimate on trenchless pipe repair. We were looking to replace the main line in our home under our slab. Their plumber came out and gave an estimate of a little over $14,000. It was most expensive quote, but to us the least evasive. Based off their reviews we decided to go head with the repairs. They completed the job in about two and half weeks.Fast forward to May of 2022 (first time running the AC since the repairs) we noticed that AC drain line was clogged and the overflowing water had damaged our flooring. We suspected that AC drain line had been lined over when the repairs were done. We called Clearwater out to have them check the line. The plumber attempted several times to unclog with a snake. We told him about the major work done by his company in September. He came to the conclusion the AC drain line had been lined over when the repairs were done. He stated he would get back to us once he talked to his superiors.We were given two options, an AC condensate pump or to have the drain line connection re-established which would require going through the wall and the slab. We decided on the AC condensate pump. Before they installed the pump we asked how they planned to address the damage to our floors. We were told that management was aware of the issue and someone would be in touch. The pump was installed free of charge. When we asked about our floor we were again told that management was aware and someone would be in touch.After a week we had not been contacted, so we initiated contact. Each time we called we were told that management was aware and someone would call us back. We went back and forth went with them for several weeks. During our conversation they tried to shift blame to us, saying that the overflow switch on our AC was not working properly. Which was not the issues. Our house was built in the 60's the switch is there but the condensation line is not required to be tied in. Side note we had a new AC and Furnace installed February 2021, City of Fort Worth inspected and signed off. Finally at the end of June, first of July Clearwater sent a floor guy out to see if he could fix the floor. He took a sample off the floor. He was not able to match it. Clearwater came back and said they wanted repair the damaged flooring by tying in mix match planks to the existing flooring. We declined and reminded them that we paid $14,000 to avoid having to replace our floor and mix match flooring would not be acceptable.End of July rolls around we had been calling for updates once, if not twice a week. We asked to speak to the owner. No call back. At that time we advised that we are going to seek legal action. The next day we received a call letting us know that Clearwater would be submitting a claim to their insurance. The contact at Clearwater made a final attempt to get us to accept the repair offer by telling us that once the claim was submitted it would be up to the insurance company who may determine that we were at fault. Basically, you should take what we are offering because you might not get anything.Insurance adjuster contacted us to come out take pictures. It took about a month for them to settle the claim, because they two were looking to assign us at least partial fault for what they believed to be a malfunctioning AC overflow switch. Ultimately fault was assigned to Clearwater and the insurance ended up paying for a full replacement of the floor.

If I could leave more stars I would! Desmond is a true professional. He found multiple leaks in my old cast iron pipes and replaced all of the pipes. Royal Flush did an outstanding job, and I would highly recommend them.

Absolutely the nicest, most honest plumber I have ever encountered in my life. Corey immediately helped us and saved us a ton of money just by being honest and having a desire to help even if it meant he couldn't charge us to do something others were trying to charge us a lot of money to do. He was happy to help us over the phone before we even met him. Plumbers never do that! I cannot imagine using another plumber to do anything and hope he will help us for all our plumbing needs forever!

Professional and completed job to my satisfaction.

This company will rip you off . They will not give you the price upfront , charge you for visitation and price you incredibly high. I think they are making money out of visitation than actually doing any service . If you don’t like their price which you will obviously not but you will still have to pay for them to come and give you quote. Avoid