Best Backflow Testing in Fort Worth TX

I'm very surprised at how many people have given this company 5 stars! Of course, I might have in the past. I have used them before and they came highly recommended. I first called on a Thursday afternoon and was told I would get a call-back for an appointment. Either they weren't using the company number and didn't leave a message or no one called me back. I called the following Monday and made an appointment. They told me 8:45 on Wednesday. No one showed up. I finally called at 9:45 and got lots of excuses why they weren't on time. The repair person didn't arrive until almost 10. Most services give you a courtesy call to say they are on their way. I received no call for that or to say they were going to be late. They replaced a garbage disposal. That night, I realized something was leaking. I called early the next morning (8:00) and was told that my number would be passed on the office. At 9:00 I called again and asked if I was on the schedule. She said all she could do was pass my name on to the office again. So at 11:45, I called again. The man I spoke with said he would get me in today and someone would call me when they were on the way. Second repair person came around 3:00 without calling. He replaced some PVC but it was leaking after he left. The next person that called around 4 pm wanted to schedule an appointment for the next day, a Friday. I told them I couldn't be home before 4 and he said he'd call the next day. He didn't call back so I called around 9:30 see if I was on the schedule. The man who answered acted annoyed that I called but I hadn't been told if someone was coming out. I gave them 1 star because the first repair person was very friendly. The phone people acted annoyed each time I called back and I'll say the feeling was mutual. If you are willing to put up with the lack of communication and the disrespect, these are your folks.
UPDATE: I talked to a friend of mine who had a kitchen redo. Her contractor used this company and she wasn't impressed with their work. Maybe they have enough business through the contractor, they don't need regular customers.

For anyone looking for a friendly and hardworking plumber, look no further than Ellis at Back N Flow Plumbing. He was 100% professional and friendly from the minute he arrived on the property and he worked hard to dig up the leaking water pipe leading to the house to replace with a new pipe. I wouldn’t even think twice about calling Ellis and his team again whenever I have another plumbing issue. Give him a call and you’ll definitely understand why his work and professionalism earns an easy 5 stars!

These people are wonderful! They came out quickly to repair some burst pipes during the Snowpocolypse of 2021. Their prices were very reasonable too. They are the BEST. ⭐️⭐️⭐️⭐️⭐️

Robert was cuourteous, knowledgeable and a pleasure to meet. Thank you Robert and Hard Times plumbing for your services!

Best plumbers in the industry never seen such hard working men in my life!

Friendly and prompt service! Alan was great, on time, answered any questions and he left nothing to clean up after done.

Ross was on time, very courteous and very efficient. He completed the repair in 15 minutes and was on his way in 20. I have never had that experience with any other plumber. Definitely a keeper.
Harry h

This plumber is not what I expected in a CHRISTIAN business man. He did very poor work that had to be redone by a professional plumber. He is a rude! Spiteful and has a horrible temper. His staff is incompetent. I am not sure any of his employees have any type of certifaction! Buyer beware!

Duffy, was pleasant to deal with. He was here on time, identified the problems, shared his knowledge on the issue at hand, was patient while I asked him questions and provided valuable information to help me make a decision. I greatly appreciated his help, and while I hope I do not need additional help beyond our needed repairs, I was pleased with his service. I would highly recommend KMP to other individuals.

I will definitely call Direct Source Plumbing the next time I need a plumber. Mike arrived on time and replaced our water heater that same day .