Ron Ray

3 weeks ago

So far, I have experienced the HVAC duct cleaning, sealing and sanitizing provided by Mike and Diego. They were very professional and courteous and kept me informed the enire time. I was provided with a computer read out at the end of the process that showed the difference in the system efficiency. They were excellent and I'm looking forward to my new system installation beginning this morning.

GI-Mow

a week ago

As a contractor, we provided mowing services for this location from November 2022 - April 2023. Unfortunately, after Francesca left at some point, it seems no one actually works here. Thus, the final mowing services we provided have been left unpaid for over 30 days at this point.

All calls are routed to a national headquarters and they will not transfer your call to the local branch, nor will they provide any names of who may be the point of contact. I have emailed the invoices multiple times as well as submitted a contact form detailing the issue, with no response to any means of communication.

As a business owner, I have never experienced this amount of deflection to pay a $325 bill. Future contractors, beware.

Steve Price

a week ago

Service technician showed up promptly. Discovered A/C system was low on Freon and had 4 small leaks in condenser coils. A sales person from the company showed up and immediately tried to sell a $15k-$30K system. After a decision was made not to purchase an entire system we were charged
over $1200 for the 1-1/2 hour service call that included 5 pounds of Freon charge.
The next day we had another company analysis system and found no such leaks.
He charged us $60.00
Dallas Plumbing are artists in cheating and dishonesty.

Courtney Ewing

9 months ago

The Saginaw Air Pros location installed my 92 year old father’s hvac system and all ducts about two years ago for $19k. They grossly overcharged him and the system was never installed properly causing major air leaks and mold. The tech literally put non-commercial duct tape over the leaks when we called to have them fix the system and shoved a piece of pvc under the safety shut off valve because the system was shutting off due to over condensation. Now they refuse to call us back despite numerous attempts at contact. Photo included was the brand new system they installed and the patch works all completed by airpros. Chris Fry, a supervisor who was recently moved to the Saginaw location said the system should never have been installed like this and should be replaced before the company stopped returning our calls.I spoke with the call center again today and was told for the second time they would be escalating the issue. I will update this review if I receive a call back.

Duane Terrell

2 months ago

The gentleman who came to give the estimate was not happy when I told him that we wouldn't be able to do the estimate because it was way to expensive. He told me he had to drive an hour to get here. I told him I was sorry but if the lady would have gave me a rough estimate over the phone he wouldn't have had to come over.
He also smelled really bad of cigarette smoke and we are both allergic to smoke

Andrew Clark

7 months ago

HORRIBLE! Do you enjoy wasting your time trying to schedule an appointment? Do you like it when your technicians shows up 2 hours late on multiple occasions? THEN Air Pros is for you!
Not only do they succeed in wasting your time for scheduling or repairing your unit, they will also do a terrible job while doing it! Since Air Pros has been bought out at least twice now, you can ensure this company will be around for years to come! Who knows, maybe they will disappear along with the warranty you thought you had! For terrible service, unprofessionalism, and an outrageous bill, you should definitely choose Air Pros, so they can let you down AGAIN.

Gautam Pangaonkar

a month ago

Travis came out the same day I put in a request for a quote. Unfortunately I did not go ahead with the AC unit replacement but the quote was competitive.

Cheryl Riggs

9 months ago

Air Pros was quick to respond to the initial call for help. The repair was made as soon as the part on order arrived. The timing of his wrapping up business and a scheduled video call clashed. After spending hours in the heat, the tech was a great sport when he joined my family by video as we sang happy birthday to my grandmother for her 104th birthday! He understood the value of relationship. Knowledgeable, dependable and personable. This customer is SATISFIED!

John Kopp

11 months ago

Once you can get someone on the phone they are great. Technician was great, but ever since they joined a National group, the support sucks. Two of their phone numbers start to connect then auto disconnect. I was on a hold for 30 minutes one time before I was disconnected. Made appointment through chat feature and when I did end up talking with someone on the phone it had scheduled me for a different time than the chat person said I was scheduled for. I even got text messages and emails confirming the appointment, and they still didn’t have it correct in their system.

Again the human beings are great to work with, but it is so hard to get to a human being with their new system.

Dale Pittman

9 months ago

AirPros was quick to install HVAC units inside and outside. They did forget to install the $2500 Deluxe UV Light, but they came back out to verify and install. Called AirPros and made appointments for bi-yearly preventive maintenance, confirmations were emailed with date and time. Although they never showed, called close to and after the scheduled times but the technician didn't respond, dispatcher said she would radio them but still no show. It's terrible to pay for a service and not receive the promised services.

vinny w

11 months ago

Do not use this company in DFW. Only states might be better, but Fort Worth location is not. We have had nothing but trouble with this company for years. We were in a contract with a reputable A/C company which they replaced all our units, and signed us into a warranty contract. Unfortunately that company sold to Air Pro after a year of installation, and ever since it has been nothing short of a nightmare dealing with Air Pros of Fort Worth. No shows, service technicians don't have the right service tickets, technicians show up without parts to fulfill service appointments, technicians not knowledgable on products they are servicing, no one follows up from the office.....etc. etc. etc. If you do use them for a service DO NOT get sucked into a contract with them! You will be held hostage by it. You may or may not get requested services/maintenance provided.

Katrina Warren

11 months ago

Blue star and heating installed our unit 4 years ago and Airpros brought the company. Our HVAC system is not working. We called on Sunday to get service for our unit. After numerous calls asking when a tech service would show up. They finally came out to our house on Tuesday claiming we need another new unit. The company screened our calls, hung up on me multiple times. This company is a nightmare to work with. Tech no shows/call to work on our unit. Manger contacted and did not help at all.
After almost two weeks with dealing with air pros our system is still not working. Unprofessional company and would not recommend. 0 stars ⭐️!

diana deleon

a year ago

The company installed my new AC unit but today was just a maintenance. They are always professional and courteous. I do have carpet upstairs so you have to request shoe covers, not sure if that’s a requirement for them to have. Again, always courteous, professional and knowledgeable.

B.Benn

3 years ago

Blue Star did a great job. They were able to come out to my house on the same day with scheduling me to the end of the day; and they have good communication in regards to the best way to contact you. My technician, Travis, did a great job. He was not rushing and was able to answer all my questions. He gave me his honest opinion about my two AC units , explained my options and the process. Blue Star has a great professional team.

Jason Morgen

10 months ago

I have used this company exclusively since they originally installed our new AC system in the home, approx 5 years. Reason for the low stars is that my original rate for the system inspection and tune up was a set amount via text. When the tech finished the work, he had tried charging 10 times the amount.

Gina Cooper

a month ago

Jeff was great! Helped with all my AC problems and answered all my questions

Patti Mosley

a year ago

Shawn and Mike Bidwell were very helpful and answered all of my questions and concerns. The price was very good and they install on Mon., Sept. 27. Update: The unit is installed in a timely manner and works well. I'm not certain that the ductwork was cleaned and I had forgotten about it until the techs left. I still need a thermostat-the one out of the box did not work and the tech is supposed to drop by later in the week to install a new one. Everyone was friendly, professional, and courteous. I will use Air Pros again in the future.

Joe Crowder

10 months ago

The worst customer service I have ever seen and told us one thing and put something different in the contract. The workmanship was very subpar. Sold us a air purifier then didn't install it. System lasted 11 days then stopped working and no one would come out to fix it after we were told that the tech was on the way

Jennifer Shrout

5 years ago

Our AC went out on a Thursday afternoon. Friday morning, we contacted Blue Star and a service tech, Justin, came out to assess the problem and informed us of our options (which were grim). When we tried to set up a same-day appointment to have our system replaced, they had already become booked.

So this company, with decidedly AMAZING customer service, decided to foot the bill for us to have Freon over the weekend until they could get out on Tuesday to replace it. They arrived a little early on Tuesday morning - a plus when you’re racing against the heat of the day! We’d been told it would be a 6-8 hour job - they were out in less than 5. Those guys have a rough job but they went to it with a will.

They left our attic looking more orderly than when they arrived. Everyone was polite and efficient. When we had some trouble getting the bank to approve the payment amount, Kim at the office was very kind and patient in helping me get it worked out. Overall, I’m very happy that we went with this company and I will definitely remember them for all our AC/heating needs. ❤️

Ronald Ray

11 months ago

My latest Air Pros experience began as a weeklong nightmare, but ended on a very positive note thanks to the attitude and expertise of Chris Fry. Broken promises, poor communications and a failure to achieve the mission of restoring my A/C were my week long experience prior to the arrival of Chris to the Ft. Worth location. Had it not been for the professionalism and concern that Chris brought to our home regarding our A/C issues, I would have fired Air Pros and gone with another company. Chris replaced I'm trying with I will and did whatever it took to get to my home and fix my system. If every technician and every manager at the Fort Worth Air Pros simply emulates the can do attitude and example Chris portrayed, then they will have a very successful business.

I originally signed on as a customer with Blue Star Heating and Air almost 4 years ago due to the extremely high level of concern and care they showed toward our family on their first visit. They cared more than any other company and they proved it! The technician showed up at 9pm and fixed my system when he should have been at home with his family. I was so impressed that I immediately became a loyal customer and eventually became an Air Pros member when he advanced to becoming an Air Pros manager. Since then, I contracted with Air Pros technicians on a couple of visits to make improvements to my A/C system and spent a few thousand dollars. Unfortunately, in the last year the initial level of care I experienced diminished and eventually evaporated completely with this latest experience until Chris arrived at this location and to my home. I hope Chris will change and restore the attitude and aptitude that existed previously. Because of Chris and his actions, and only because of Chris and his actions I am choosing to remain with Air Pros. That is a reflection of how much confidence and trust one man can bring to an organization. I will be watching to see if the organizational changes he promised to make come to fruition.

Ken Mitchell

11 months ago

Worst experience ever. Purchased duct cleaning when i had my unit replaced back in October. Scheduled the duct cleaning service and technicians have yet to arrive. Three no shows! Called the office to speak with management and they have forwarded all my calls. Not the type of service i would expect from such a large company.

Victoria LaCourse

a year ago

This company is AMAZING... right up until they're paid. They told us when we were looking to replace our HVAC that they would get the proper permits for us. They came in and promptly installed said unit. They installed new wifi thermostats and were professional.

10 months later we get a call saying the city is going to send out an inspector to look at the install. Took the day off, no one ever showed. We called around to find out they only just started the permit process a couple days before they told us the inspector would be out, and it was NEVER completed!

Another month goes by and finally we have an inspection and several things are wrong. We called to have them come back out and fix it and we are being hung up on or can never get through their automated system. Finally we get through and they'll be here between 2-4pm. Surprise surprise no one ever shows. Called customer service again and either hung up on or left on hold listening to a robot tell us how important we are to them and they look forward to assisting us. ?

Don't use this company. I've had better customer service at the DMV!!!

Tiffani Flores

4 years ago

We called on a Friday night at 8pm right after noticing our system wasn’t cooling. After a short and very very helpful phone call the woman said they’d send someone right out. We got a call from the tech less than 10 minutes later and he was here within 30 minutes! Once Daniel arrived he was very kind and very helpful. We felt we were being well taken care of and that he truly wanted to help us. We signed up for maintenance plan because I trusted Daniel! (And if was a great deal!) And I could trust that if we had any issues they’d be here right away just like they were this time.
I will recommend blue star to family and friends and look forward to using them for all of our future needs!

michael flores

4 years ago

This was one of five companies I called on a Friday night at 7:30 when our ac stopped working. They were the only company who could service us immediately. The other companies couldn't get to us until two or three days later. There was one company who was going to charge us $250 when they walked through the door because it was after hours so that was an easy NO.

The great service started with the operator who took my information and got us set up. She was incredibly friendly, helpful, and really put us at ease. That great service continued when the technician Daniel arrived. He was knowledge and friendly and got us repaired quickly. We also feel the pricing was fair and reasonable and didn't get an impression of being taken advantage of.

We will be continuing our business with blue star and highly recommend them!

Goncalo Marques

a year ago

These guys used to be called Blue Star Heating and air I believe. My experience is very similar to the guy who got ripped off for 15 grand. Mine was similar... 17 grand. I complained about the new unit not blowing cold enough several times.. and what did they do? They recalibrated the thermostat to falsely show that it was several degrees lower so I'd stop bugging them. No documentation provided on the new unit they installed, which supposedly had a warranty. They are CROOKS!!!!!!!!!!!!!!!!

Beau Taylor

4 years ago

I have been using Blue Star for just under a year. I have their maintenance package which they come out twice a year. And when Blue Star comes out, they actually perform maintenance! A novel concept. They will spend round 90 - 120 minutes each time, meticulously going through my systems to make sure they work at their peek performance. The other company that came out I paid the same amount for their maintenance package and they may have spent a total of 30 minutes. All they did was check to make sure everything was running at that point. Well....

Last year they installed a new coil. That coil went out and was only warranted for 1yr and of course the warranty period passed. Blue Star came out and offered me three different options. I chose to have the entire system that went out replaced. Ouch!? Well, if I had them 2 years ago and was given good professional advice, the money I spent with the other company would have paid for the new system. They do fantastic work and they back their work. Thank you Blue Star. I have been nothing but impressed with the work you do and quality of your workmanship. Thank You!

Adrian Winters III

7 years ago

Wow. Adam, Alex and Frankie just finished replacing my entire heating and a/c system and did it in all in well under 5 1/2 hours. As soon as they turned the unit back on the difference was noticeable, the house cooled down very quickly and the airflow was much better. These guys were very professional, very knowledgeable and very personable. They left everything clean and looking as good or better than they way they found it. Blue Star is a wonderful company with great service and expertise.

Patti Rowan

7 years ago

I had recently had my inside and outside AC and heating replaced by Blue star. I would most definitely recommend this company. Service was excellent! Dealing with this company has been a pleasant experience and they are extremely accomdating! I felt no pressure when discussing my system with Eric, the technician. Any time I have had to call with questions, Eric explained everything perfectly and walked me through whatever my husband and I were concerned about. This is a company that delivers high quality service with a friendly and familiar attitude. I will definitely be using them in the future!

Michael Gallagher

a year ago

Weah was fantastic! Arrived in a timely fashion and communicated the work he would perform in a clear fashion. He found a piece of our system that was ready to be replaced, explained how and why it should be done soon, and was able to come back the very next day with the new part. 5 stars!

Kenneth Ybarra

6 years ago

These guys did an amazing job! I needed a new AC unit installed so I called Tony at Blue Star. He came out the same day and gave me a quote. The next day I had my new AC installed! Everyone was very helpful and friendly! I would definitely recommend Blue Star Heating & Air.

Judy Seaberry

3 years ago

We were so happy to see Josh arriving well in time for our appointment. Also that he was very attentive in respecting our premises and very tidy in his personal appearance.

Josh was very thorough in his research in determining our air conditioner's problem. He explained the issue and gave us options to resolve it.

The professionalism and knowledge he displayed gave us confidence in his abilities.

We highly recommend Josh and Blue Star Air Pros.

Mike and Judy Seaberry

J Ev

6 years ago

Blue Star Heating and Air has been nothing short of professional and courteous! The technician walked me through the necessary repairs, made suggestions to extend my system's life, and was knowledgeable concerning all my questions. He was prompt and went above and beyond to follow-up with me post maintenance and repairs. I hope I can squeeze another couple of years out of my aging unit, at which time I would be comfortable giving my business to Blue Star based on their high level of service and prices.

Audrey Glaser

3 years ago

We have used Blue Star for several projects (hvac replacement/maintenance), and everyone there has consistently been professional and helpful! They are thorough and great at explaining the systems, and offer reasonable pricing. Also, they are prompt with scheduling. Look no further for a reliable family company!

Melanie Koch

4 years ago

Justin did a fantastic job. He was kind, helpful, and efficient. He explained everything really well, and left additional product information after the repair was done. The entire experience was smooth. Savannah was really helpful when I called in the morning, and within a couple of hours Justin was at our house assessing the problem. He was able to get all of the parts and complete multiple repairs by the afternoon. I will use Blue Star again, and recommend them to anyone!

Cindy Hutchins

2 years ago

The ac maintenance employee, Kevin, arrived promptly. He was polite and quite knowledgeable. He seemed to have a genuine vested interest in making sure that I as his customer was more than just satisfied with his (and therefore the representative of his company) service. Which, I indeed was. It is not often to meet service reps with the attitude and goal of exceeding your expectations. Kevin does this. It is obvious to me that he was treating me like he treats all of his other customers. He is an asset to your company. He is the best billboard your company can invest in.

Andy Crenshaw

4 years ago

I contacted Blue Star because my heater would not stay running. I had two separate visits from two different technicians. Daniel came out for the 2nd visit and took care of us. His customer service skills are exceptional. He made certain the issue was properly diagnosed, I understood why the system wasn't working the way it should, and what the resolution needed to be. I had a faulty gas regulator that shutting my system off and keeping it from heating. Daniel explained the details, cost, and the maintenance plan and its benefits. I decided to sign up for the maintenance plan and saved 20% on the spot. Blue Star will then come out twice a year and perform preventative maintenance and inspect the entire system. Signing up for this at the time of the repair paid for itself. Daniel made the repairs a couple of days ago and everything has been working as it should. He even called me this morning to follow-up. I recommend Blue Star, and if you are lucky enough to have Daniel as your technician, even better. His Customer Service is better than anyone I have ever met, in any industry! Thank You

Dan Jirek

5 years ago

Blue Star is an amazing company. This evening I had an issue with my air conditioning. Despite the fact that I called right before they closed, Desiree was very friendly and I quickly received a call from one of the technicians. Eric went way above the call of duty. I knew he was swamped with calls but he actually made time to stop by and quickly fix a simple duct problem in the attic. It is so refreshing to receive excellent service from an honest company!! Thank you Blue Star for coming through for us again!!

Karen Chambers

3 years ago

Blue Star was top notch- from start to finish. They we quick to schedule, gave several conformations of appt. time and when they would arrive. Travis was my technician and he was courteous, prompt, took extra care to keep areas neat and clean, and also handled a fee resolution with his boss in a positive fashion. I highly recommend them ! Would give 10 stars !!

Stacy English

6 years ago

Our A/C went out a few weekends ago and we were referred to Blue Star through our warranty company. I spoke to Desiree in the office and explained that I had a sick child at home and it was heating up quickly. She was GREAT!!! Tony was out within a few hours, but turns out our 18 year old system had seen its last day. Tony fully explained the differences between our options and was incredibly patient with my 1000 questions.
Nick, Donovan & Gabe was the team of guys that came out and installed our new system. Very professional and polite young men! Eric came out in the middle of the install and talked to me for quite some time, explaining how A/C systems differ, and answered any and all questions I had.
These guys & Desiree were a pleasure to work! I would highly recommend Blue Star Heating and Air! Keep up the fantastic work y'all!!

Charles Adkins

2 years ago

Our technician, Caleb Williams, was friendly, helpful, and, informative. Documenting every step of the maintenance process with photos that are shared during visit review. AirPros technicians have always been punctual and professional. Office staff exceptional! HIGHLY recommended!

Kathy Cobb

5 years ago

I had a really awesome experience with this company. Started with Desire, she was courteous in getting a technician out the same day. Ralph came out to access my system and determined it was an electrical issue. He definitely went above and beyond the call of duty by explaining what I needed and even followed up on me the next day to see if I had spoke to the electrician. I had and my system is up and running. I so appreciate his dedication, honesty and integrity! Now that is customer service which seems to be a lost art. You guys definitely have it. No brainer, I will definitely be back if I ever have issues again and will tell my friends. Thanks Blue Star for hiring such awesome people!!!!!

jim haigler

a year ago

Great experience all around. Installers did a professional job. Overcoming several obstacles. A very long day but they got the job done. Overall, very pleased. I would definitely recommend to all.

Beth Worman

4 years ago

Daniel Penn provided us with outstanding service on a Saturday night. We had been experiencing A/C issues for the past two days and our upstairs was 91 degrees. We had another service out two separate times on Friday and neither technician diagnosed or solved the issue correctly. Frustrated, we decided to call another service to get help as fast as possible, as we have two kids, a dog and a cat and all bedrooms are upstairs. We found Blue Star on Google and decided to give them a call. They were very friendly and said they’d have someone to our home in Keller between 6-8pm. Daniel arrived at 7:30pm. Not only did Daniel find the problem and fix it, he found the issue within 20 minutes. Daniel was friendly and provided us with excellent customer service! We now found a reliable, friendly company to bring our business to!

Eric Stroope

5 years ago

Our house had an older unit we were trying to keep alive and had scheduled a fall tune up. Danny arrived and walked me through what he would be doing. He was extremely professional and respectful, which is really important as the face or frontline of the company. He was very honest with the fact that our fan blower was on its last leg. Without any pressure, he asked if we would be interested in seeing what options they could provide.

That's when we had the pleasure of meeting Eric. From start to finish, our interaction with Eric was top notch. He does business the way it should be done. He was straight forward and clear with respect to their prices and what he could offer. He respectfully gave my wife and I a few minutes to talk things over. Again, no pressure in our experience. Simply an upfront conversation that helped us make the right decision. Install was quick and efficient. We are really happy with our new unit (inside and out). The company was great by even coming back today to reseal some of the lines running into the house. It's the little things that make working with a family owned business like this worth it! I would recommend them to any in the area!

Leo DiChiara

3 years ago

FANTASTIC SERVICE. Arrived on time and was flexible in terms of scheduling. Extremely Professional. Air Pros Blue Star Replaced my Heating A/C system which a previous company had not done properly and replaced all my A/C Ducts. The Best part was the pricing was incredible, much less than I had anticipated paying. I will never work with anyone else in the future. I Highly Recommend Air Pros Blue Star for all HVAC Needs!

Bryan Kuh

3 years ago

Had AC quit working earlier this past summer and had a tech out the next morning after calling 5pm the day before. Capacitor was the culprit and was back up and running in less than an hour. Recently had an additional return added due to the prior company not doing it upon install of new unit. Tech found that there was a vacuum being pulled in the system. Had duct ckeaning performed along with return. Techs were punctual and I was notified multiple times leading up to appointment. Tech did quality work and extremely clean while working, very appreciated. Had a follow up call within 10 minutes of techs leaving ensuring quality work. Customer satisfaction is shown through action and they've done it well. Thank you.

Sue Owens

a year ago

Today, 11-04-2021, Air Pros did a twice annual HVAC maintenance routine on my system. My tech was Jose Martinez, a very personable & knowledgeable young man. Jose checked & cleaned as needed all aspects of my system pertinent to keeping it running all winter in good condition. He changed out my self provided filter & checked several aspects such as cleanliness of the coil & blower motor, AMP draw on blower motor & compressor, static pressure & several others items that all make the system run efficiently. He discussed with me several topics from my past experiences that I mentioned & initiated estimates for those services should I choose to have Air Pros do them in the future. Jose is a very good technician & I will request him for future service on my HVAC system.

***** This review BELOW THIS LINE was for the company named BLUE STAR - sold approx 1 yr ago to the present company - Air Pros. Please DO NOT confuse this review with any review I might post for Air Pros. Thank You *****

Lora Garnett

a year ago

Ralph was the best repairman I've ever met. He was professional, but friendly , kind , helpful and very educational in teaching me how to up keep maintenance to my unit. I will recommend Air Pros and Ralph to family and friends in need of service.
Thanks again Ralph.

Craig Boston

2 years ago

Nate Salyers came out today to take a look at our AC unit. He did a great job explaining the pros and cons of the issues we were facing with our older unit. I highly recommend Air Pros for your future HVAC repair and/or replacement needs.

Robert Knowlton

4 years ago

Alan arrived to do a tune up and found other issues. The issues were handled promptly and professionally. No fancy sales talk. Just the true description of the situation.
I was/am so impressed with Alan's work, confidence and honesty I've decided to make Blue Star my H.V.A.C. partner for life. Best service, price, honesty and professionalism found anywhere.
Major Al Crawford,
U.S. Army (Retired)

lou boudreaux

a year ago

Service was great. Ralph arrived on schedule, quickly found and corrected the problem. He then checked out the system, found no other problems and left. Air Pros has given excellant service both times I have called them.

Zach

a year ago

They were able to get to me the same day, but the price did not match the service. I was charged $476.00 for my repair and all I needed was a capacitor that costs less than $50.00. No explanation for the huge bill, or a receipt breaking out the charges.

Lindsey Underwood

2 years ago

Aaron came out today to give us a quote on a new air conditioner unit. He was very courteous and answered all of my questions. He made sure I was comfortable with what he was putting in his quotes and did different quotes for different units.

Elizabeth Dixon

3 years ago

Tony (after he had inspected my existing system) was thorough in explaining my options for repairing and/or replacing my existing system. I choose to replace my system. I was very please with the installation crew, Adam, Frankie and Cesar. They worked steadily in very hot conditions and explained everything that was taking place. I highly recommend this company.

Nestor Erazo

a year ago

I’m back on here updating my review as this company has continue to run around in circles with me. The city will not close my project out because this company lied and never got their permits from the city and now I can’t move forward. It’s been months and months of dealing with issues on a brand new unit. If anyone is reading this please run away from this company!!!! Do not throw your money away. You are better off rolling the dice with any other company but this one. I’ve been reaching out to the Texas district manager and he reads my messages but just ignores me. Lots of fake promises and after paying thousands of dollars I’m left trying to push and push on this company to step up.

Janette Stell

5 years ago

The Blue Star techs earned 5 stars weeks ago and earned 10 stars this weekend!! In all my drama. frustration and near hysteria both on the phone and in person, all Blue Star employees, especially Carlos and Eric, were absolute professionals and assured me I was now a part of their family and that they would take care of me. They did!

In early June, my old workhorse AC system, R2, bit the dust. I interviewed and received quotes from a couple places and chose Blue Star. The tech who described and recommended the new system, Carlos, explained a lot to me and even talked with my Mr Fix It brother-in-law over the phone to answer some questions.

Within a few days, the complete new system was installed (in less than 3 hours) and running. The only problem was that it seemed to run almost all the time. Then, a power outage turned it off and when I reset the breaker, it took almost a whole day to cool.

A few days later I noticed that, despite the thermostat being set at 73, the temp read 77. I called Blue Star and a tech came out right away. He worked both outside and inside and got the system running again.
Unfortunately, this happened several more time over the next few weeks.
During this time, the Blue Star tech made at least 3 4-hour service calls, trying everything from replacing a part on the inside unit, to adding insulation above the new inside unit, to carving out and installing an additional outtake vent - at no cost to me. They even lent me a window AC unit, just in case.

The AC manufacturer came out and examined the system and decided that the outside unit should be replaced. Within a few days the replacement unit was delivered, but, while installing it, the techs felt they needed to verify that, this time, there would be no more problems. So, they went up into the rather messy and dauntingly HOT attic to check out the situation.

Unable to even get to the spot above the inside unit, one tech, Carlos, found a kinked suction pipe!! The poor guy was definitely suffering from heat exhaustion by the time he climbed out of the attic. But, both he and Eric came back the next day and replaced that section of pipe - at no cost to me.

So far, so good - the house is cool, the AC is functioning as expected, and Blue Star doesn't quit until the problem is absolutely solved!

****Here I am again, telling you how great Blue Star techs are and repeating my 5 star rating! A couple days ago, May 29, 2018, my new AC unit stopped working! I called, the tech came out - friendly, personable Adam - and asked for details about what happened then explained his process for troubleshooting and that he was confident he'd get the unit up and working.

Adam was here about an hour and a half and, sure enough, the air was flowing again! He explained what he found - I am not a tech, so I can't be sure of the details - somehow the cycle time reset from the recommended 5 minutes to 1 minute. Well, a couple of days of that demand in upper 90s in Texas, the thing gave up. I say a couple days because I did have a power outage a few days before this happened.

Adam explained what to do if I noticed another power outage. He also cleaned both inside and outside coils (I have 3 shedding pets), checked electrical and it was just minutes before the house was back to a cool 70.

Thank you, Adam - and thanks, again, Blue Star!

Rick Riccelli

3 years ago

I recently used AirPros-Blue Star to check my home A/C system’s readiness for the coming hot summer months.

Despite their recent change of ownership, the AirPros-Blue Star scheduling and appointment confirmation process was efficient, timely and used online tools effectively.

Service technician Tucker Lange arrived on schedule, was pleasant, competent and professional, and answered my queries about his job experience fully and respectfully. He was also careful to observe virus distancing safety practices.

After checking my system, he identified items needing attention, explained what they needed and why, and worked with me to reach a price within my budget.

He performed the required services efficiently and did a good job cleaning up after the work was completed. He also listened patiently to a couple of suggestions I made.

I was completely satisfied with the service call and feel confident that I was treated fairly. I intend to stay with AirPros and hope to see Tucker on my next service call.

David Boring

3 weeks ago

Kenny showed up ahead of schedule and did an excellent job.

Omihurst

7 years ago

Awesome experience and professional staff from Eric, Adam, Frankie and Alex they toke care of replacing my entire A/C and furnace, Eric recommended different ideas and accommodated the expense on payments plus the enormous difference on the professional installation the the excellent Lennox unit is awesome super quiet efficient and smooth. Everything was done in one day and they even came across a little problem with our old cooper line was damage and they replace it at no extra expense. Than you for everything my family and me really appreciated the work.

Jose Rubio

7 years ago

Our units are 28 years old and have had issues for years. Almost every company that came out to service our ac and furnace told us we had no choice but to replace everything with new equipment. Tony at Blue Star did a thorough inspection of the entire system, cleaned the units, and brought several items up to code. Our system is now safe and with regular annual service should last for many more years! Blue Star saved us thousands of dollars! We highly recommend Blue Star Heating and Air for your AC and heating needs!

David Anderson

a year ago

I made an appointment for an AC tuneup with AirPros. Weah Johnson showed up on time, friendly, and went right to work. He identified a bad capacitor that needed replacing. Explained that the capacitor was currently working but on it’s last leg and putting the compressor at risk. He explained the problem in understandable terms and showed us exactly where the problem was with the old equipment. He immediately installed a new part and got us back up and running. I really feel like we are better off using AirPros because they identified a future problem that we can now avoid. Thank you Weah.

Raphy Ohana

4 years ago

EXCELLENT CUSTOMER SERVICE!!!
Customer service was VERY friendly over the phone and in person. Arrival time and repair was all completed within 2 hours of making the appointment! I would HIGHLY RECOMMEND Blue Star Heating and Air for anyone in need of A/C repair.

Thank you to Alan Ross for doing such a great job!

Josh H

2 years ago

Shawn Pettway was our technician and he was extremely professional and courteous to me my wife and child. He went above and beyond on trying to work with us. The only reason I can't give 5 stars is because the loan lenders interest rate could not beat my credit card rate. For the average American it was an okay rate- but it couldn't beat 9.9%. I will edit and update this rate after services are rendered. As it stands Shawn Pettway was excellent

Confused N TX

2 years ago

Very friendly & professional service. Showed me where previous HVAC people hadn't done what they are supposed to. Explained everything. Best part is they came out within hours of me calling.

Update on 4/8/2021
Andrew came out and installed my AC system and explained everything, showed up on time, and did EXCELLENT work!! I HIGHLY recommend AIR PROS! Make sure it's the correct ones at 1 877-6-AIRPROS.

Sheila Cunningham

7 years ago

Thanks so much for the wonderful job. We have been out of AC for a week. From the first technician that came (sorry I forgot your name) to Frankie and Adam who installed a complete new unit today I encountered nothing but the highest level of professionalism. All three young men were polite, very careful of my home and willing to go above and beyond to make certain that we did not go one more night without AC. I will definitely recommend them to all of my friends.

John Carlin

a year ago

Weah was my technician. He was incredible. Performed the maintenance, identified a possible clog and went the extra mile to blow it out and get my system back to maximum efficiency. Provided pictures and possible improvements that were missed upon the installation of my system. Highly recommend and request Weah if possible.

Susan Graves

4 years ago

We love Blue Star Heating and Air! Daniel came and saved the day when our system was struggling this summer and he has continued to offer exceptional service every time since then as well. The office staff is always kind and courteous when I call.

Patty Cabral

4 years ago

We have been with Blue Star about year. Best company and employees EVER. We just had outside and inside units replaced, and are so thrilled with the service and quality of our units are GREAT. Love when before they come in they use shoe covers. Adam is The Best, Freindly, So knowledgeable and takes the time to explain everything. Marco is the BEST. He came out one evening to check everything again and he too explained everything to us. These two are an asset to the company. They do such good work. Cannot forget Heather and Kim such friendly voices when I call and ready to help if you have a problem. I give this company 10 Stars instead of five.
Patty Cabral, Saginaw Tx.

Oscar Lopez

a year ago

Weah was awesome! He was very knowledgeable and answered my various questions.
I didn’t give 5-stars because my AC is now making a sound that it wasn’t before, but he told me to give it time and call them back if it continued to make the sound.
I’ll be monitoring and calling them if needed. Will update review as needed.

Katelyn Streck

5 years ago

I called Blue Star at 6:30pm because our AC stopped cooling and it was approaching 83 degrees in the house. A technician showed up at our house by 7:30 and had it cleaned and fixed by 8:15. Our technician Ron was the sweetest guy and took the time to explain to us what was going on and how to keep our unit clean. As a new homeowner I valued this attention and feedback. I will be requesting him for all future visits. Thanks Blue Star for cooling my house down tonight! I'm one happy member. :)

Mikail Buser

3 years ago

Review of service on 9/7/2019. Do not call these guys to your home unless you want nothing fixed and still end with a bill. I had Daniel (A/C. Tech ) at my father in laws house last evening. He arrived and got right to work 15 mins later he says the board went bad and then a few mins later says oops not the board the fuse switch went off so he reset it and said he thinks that fixed it. Then he checks everything else from the outside unit to the thermostat and after 1 hour he says the thermostat is bad it was activating the fan but not the cold air. He said we could buy a new one for $450 off his truck or go to home depot and buy the same brand we have for $25 and just replace the face plate / front of thermo stat and it would automatically start back up and we will have cold air. Well he left and we bought one 30 mins later and it never worked. We called their customer service this morning which I have on recording and they said they are sending a tech out between 8am-12am. At 11:40am I haven't gotten an eta or anything so I called them back and the guy says so sorry for the inconvenience but who ever is dispatching people to residential is making a mistake because techs don't do residential on Sundays. They never even called me back to tell me. All this time and its super hot not to mention my father and mother in law are in Their 70s and not A/C. He said again I'm sorry but we only respond to commercial and emergencies on Sunday. So Apparently the elderly in a house backing in the heat doesn't constitute to an emergency. Hhmmmm I will never let this company step foot in my families house again. They don't even seem like they care to make their mistake right.

Update to review: 9/8/2019. We had to call another company to finish the job this company couldn't fix or figure out. Turns out the thermo stat was not the issue at all and it was an electrical issue with the wire running from the unit in.the attic to the unit/compressor outside. The tech from stark heating and cooling did an amazing job and was up front and honest with us during the whole process. This was Sunday afternoon and their rates were better then blue star who accomplished nothing.

Update to review:/9/92019. Blue star customer care called back and asked about what happened and all they could say is I'm so sorry that's not typical blue star customer service and they would be passing this on to a supervisor. It was negligence on their techs part that caused my elderly parents to be in a house with 110 degree temps who are diabetics. If this company really cared they would have tried a little harder to fix this issue. At this point I think they should pay me back for my bill to stark since they sent a tech or completely diagnosed the wrong problem and just left before seeing if a new thermostat would really fix it.

New update: today is 10/04/2019. The owner of the business contacted me to apologise after reading my review. He seemed concerned with my review and how this could impact his company in the long end. He quotes how much a business can loose in profits with one negative review. I completely understand his eagerness to resolve the issue and don't blame the owner. The tech was responsible and he the company did tell me he was let go to his actions. The owner also asked what else he can do to help change my review and I stated he could cover some of the cost for having a second company come out and to compensate my mother and father in law for there worries. He agreed to send a check of $150.00 to compensate for the ordeal. I will update when it has arrived.

shane neuser

4 years ago

Daniel Penn is one of the best techs we have had. we have tried a couple other companies and they were not as thorough and professional as him. He was very knowledgeable and provided a great service. We definitely recommend him and Blue star.

Emily Anderson

5 years ago

Blue Star has excellent customer service! Danny came out today to do a seasonal spring check up on our units and he really went above and beyond, even going so far as to make a small repair on my attic door which wasn’t closing properly. Highly recommended great company!

vickie wetherhold

4 years ago

I had my air conditioner serviced today by Justin. He was friendly, professional, and trustworthy . . . and knowledgeable! He has done repairs for me in the past. He gets straight to the problem, fixes it, and I never had to call him back because something wasn't right. Thanks, Justin, for doing a great job on a 100 degree day!

shawn white

a year ago

Ralph gave a thorough assessment of our hvac system. He gave a detailed explanation of how efficient our system was and what we go do to make it better. I look forward to Air Pros coming back out to do our winter tune up for our heating system and will definitely be asking for Ralph again.

M D

6 years ago

Tony Escajeda came out and was very nice and professional. He was pretty straightforward and told me what i needed and what I can defer for later. I got the regular maintenance for them to come by twice a year. I didn't realize all the work they put in and how beneficial it is to do these regular checkups. Awesome service and very happy that I decided to let them perform maintenance. Definitely will request for him on the next tune up.
I had my capacitor replaced and the UV stick light added to clean any existing molds and prevent any new ones to develop.

whistlinpete67

4 years ago

From the initial phone call , to the technician being in contact and on time, the whole experience was 1st rate . We received the highest quality service from our technician Daniel Penn. He was thorough and detailed ,making sure that we understood what he was doing and why he had to do it . He also made sure we were able to contact not only the company, but himself if we had any issues with the work at any time after completion. It was refreshing to see a young man work so hard and look like he really enjoys his job. I remember that I told him that I appreciated his work ethic, he replied, “ Well, in what ever I do , I really like helping people.” We could use more attitudes like this in our world these days..
Kudos to all !!!

Taneeka Armstrong

4 years ago

Me and my fiancé had went out of town for a few days. When we came home today we notice our home was extremely hot. And the temperature in our home was 89 degrees. I had called several other ac repair companies they were booked the rest of the day. I got in touch with Blue Star and with no problem they got us in today and even pushed our time up. Daniel came and he was awesome came right in and told us what the problem was. And went right ahead and fixed it for us and he explained everything well. I like his work so much I even got a maintenance membership with you all!!

K Fleming

5 years ago

Had my air conditioner yearly service today & I couldn’t be more pleased with the service & education I received from Danny. He was very nice, professional, & patient. He answered all of the questions I had & even educated me on a few things in an effort to help me understand my system. It is very hard to find up front & honest help but that definitely was not the case with Danny. He was great. Thanks Danny for all of your help & guidance. You do a great job!

Lindsey Bridges

4 years ago

We had a number of issues with our downstairs unit, and bluestar addressed them all in a timely manner with professionalism and great customer service. The first issue we fixed, knowing it would be a ‘patch’ and crossed our fingers that it would give us another year or so on the unit. When that proved untrue after a week or so, Blue Star came out again and took that into account when quoting us the price for a new unit, bringing the price down since they had just replaced a part. I would highly recommend this company to anyone looking for hvac service. Great communication throughout the entire process.

DeMe Srvl

4 years ago

Blue Star repaired my A/C two years ago and heater today.
Both times the tech was professional, instructional, and suggested could do - should do - must do options. I'd had other companies come out who were bent on ripping me off.
Today Daniel gave me a decision tree to follow because I can't get one issue to happen when a tech is here. What an amazing help that will be! A 6-year issue may have an end in sight!!
I trust Blue Star and will never call another HVAC company!!

Jason Calle

5 years ago

The heater in our house wasn't working so I looked up heating and cooling companies in our area. That's when I came across a Blue Star and gave them a call.

Eric was the technician that met me at the house. He was very professional and straightforward. He explained to me that our unit was pretty old and on it's last leg, he also showed me some different options to fix the situation in the meantime.

It was a no pressure situation, he wasn't trying to make a quick buck. He didnt even bother to charge me for the service call. I will definitely be giving Blue star a call when it comes time to install a new unit in the house.

Highly recommend!

Bobby Bates

a year ago

The problem was that the condensation drain was blocked causing water to soak carpeting around the unit. The technician came in, spent 10 to 15 seconds to simply turn the thermostat to Off. He cleaned out the drain and told me I have a leak in my A coil and charger $339. After he left, my air conditioner will not turn on.

manuel alvarado

7 years ago

I had Blue Star Heating and Air come check my Heating unit. Not only was the problem fixed efficiently, but cost effective as well. Compared to my past experiences with AC companies, they did an exceptional job fixing my AC and I would highly recommend them to anyone.

tom rishel

2 months ago

Kenneth checked out everything and gave us a clean bill on one unit and a resolution to repair the second.

Becky Reeder

4 years ago

Alan Ross (technician) came by today to do a check up on my new unit. He was on-time, friendly, and extremely knowledgeable about my system and how to keep it working at its' best. So happy I purchased from Blue Star!

Mallory Payne

2 years ago

Air pros were able to be at our house less than a day. Robert was punctual and professional. He quickly diagnosed the problem, came up with a solution and was knowledgeable beyond my expectations. I will be calling and asking for Robert if we need any additional assistance!

irma morales

4 years ago

I am very happy with a/c service today provided by Justin Newberry. He got my air conditioner up and running promptly and was very courteous. Blue star was able to come out the same day I called, while other companies wanted me to wait three or four days in this heat. Pricing is fair and Justin made sure I was comfortable with everything he was doing. Be sure to ask for him! Thank you blue star and thank you Justin!! I will definitely use them in the future!

Miranda Wright

5 years ago

Danny is the man! He is very polite, professional and explained everything perfectly. My husband and I were very impressed with him. He came to our house at 7:30 at night to service our unit. We look forward to working with him in the future on our new maintenance agreement. . Thank for saving the day when the artic blast hit.

kesie ray

4 years ago

Blue star provided high quality and quick customer service to get my air conditioner working, and to make my family comfortable again. Alan responded to our call in only a couple of hours from another appointment on the other side of Fort Worth at 8:30 in the evening. He was very understanding about our miserable situation, knowledgeable and put us at ease in the first few minutes we met. We had a friendly conversation while he examined our system, and he took the time to let us know what he was doing and what he was examining on each part of our system. Ultimately, we learned together that our capacitor was bad. Alan demonstrated the highest level of professionalism, and yet seemed like he was our neighbor next door fixing our system. Because of his professional attitude and courteous behavior, I enrolled in Bluestar’s Annual Maintenance Plan and have every confidence in entrusting my HVAC system into his capable hands. I’m glad I didn’t go with anyone else!

Melissa Spivey

4 years ago

Blue Star Heating and Air is awesome! Daniel was my hero today! Daniel showed up with in an hour of calling for service. He was friendly, knowledgeable and very thorough. I wish more contractors were like him! Thanks Daniel for everything!

Kurt Brunner

5 years ago

Blue Star Heating and Air is a company you can trust. Not only do they come to your house as fast as they can when your unit is misbehaving, they explain every detail on what's wrong and what needs to be done so that everybody understands. They don't charge you for unnecessary things, but suggest only the best for your budget and long life of your units. Thank you for your excellent service!

Ronald Vincent

5 years ago

Josue and Eric are very professional and thorough with no high pressure sales tactics. They showed and explained the benefits of the air purification system extremely well resulting in a new installation..
They worked efficiently and exhibited excellent attention to detail.
Most personable service personell I have ever had.

Gail Sneed

a year ago

I am worried that my unit is not large enough to cool my entire house. I have been told in the pass that I need a 3 ton unit although they only cleaned my ducts they did not replace the vents/grills but told me I needed to contact the company and you would send someone out. One would think since i will be in your dept fir the next 12 years you would replace my vents/grill. I don't know if I t makes didderence but husband is a vet and an AARP MEMBER and my room is not cool. Can u make that right?

Tawny Fowler

4 years ago

? I have been on Blue Star's service plan for several years and can not say enough great things about this company!! Daniel came out for the visit today and was very friendly and taught me a lot about my system. Not the pushy salesman type but laid out the facts for future reference.

Bet Brown

4 years ago

I am so appreciative to Daniel for the service he provided. He was extremely professional and patient to explain everything he was doing since I know nothing about AC. I have already recommended your company on Nextdoor. Thank you also to Marci and Kim for scheduling and rescheduling for a tech to come out sooner. Again, thank you for taking care of our AC issues.

curtis cunningham

a year ago

Melvin was very thorough and professional and above all honest about what he found. Since doing business with Air Pros he was the best tech that they have.

John Fulcher

6 years ago

These guys came out last minute . Checked our 2001 old system and recharged it at a very fair price . They did not over sell just showed what needed to be done . I highly recommend them . Ask for Tony the Tech he is awesome ! Plus they contribute to wounded warrior project to help our vets ! Very nice people . Tell them John from Grapevine sent you . Like all the other reviews honest and want to help you !

Tim Hardin

a year ago

Well had to change my review. I called another tech out here and he told me a different story than these folks. Apparently it was just a blower motor and not a massive leak. I was told there was zero pressure, turns out that was not true at all. They tried to sell me another system when in fact it was just a small repair that was needed. BEWARE!!!!!!

Avery Anthony

7 years ago

I had the most pleasant uplifting experience to today with Erick from blue ?. Erick went beyond company protocol/ sales pitch. Not only in person but over the phone as well. His honesty/integrity along with his professionalism and willingness to do all he could to get me finance work not only to hear my house but to build my faith. Erick thank you so much. Now I don't have to use sheets to block half of the house off. Thank you so much Erick!! Your blessing has been sent.

Eric Uzelac

7 years ago

GREAT and QUICK service! Blue Star arrived within 2 hours of our AC going out and had the problem fixed in about 30. Their prices were fair and their service was outstanding! Highly recommend using Blue Star Heating and Air.

Brad Hallett

5 years ago

I made a mistake while replacing my thermostat and ended up blowing a fuse on my ac unit (unbeknownst to me at the time). Additionally, this happened on the Saturday before memorial day. I called at least 8 different places, and blue star was one of the only ones who called back. In discussing my problem, they tried to get a technician out as soon as possible and genuinely cared about the uncomfortable nature we were in as the temps we in the high 90s. They were able to get out early the following day and found, and fixed, my problem on about 15 minutes. Blue star provided some of the best service I've had in dealing with any AC service.

Kimberly Kuhlman

5 years ago

We noticed that our heater was not working on a rainy, cold evening on December 23. Eric came to our house and told us the mother board was shot...To make a long Christmas story short, our new complete system was installed on December 28 - great price, more than fair maintenance program and incredibly nice people that will go way above to help you even at Christmas! Thanks Blue Star!

Hai Nguyen

3 years ago

Everybody's situation is different, but our experience with Blue Star was excellent. Daniel came out and quickly diagnosed our problem and we were only charged a service fee. Would definitely call on them again for future issues.

Jodi Moss

6 years ago

I came home today and our home was 86 degrees. I tried everything I knew, which is, check the breakers and take a water hose to the outside unit. I called Blue Star at 7:30 pm or so and by 9:00 pm Carlos, a friendly, experienced and knowledgeable Blue Star tech was leaving my house and my a/c was repaired! He explained the what's and why's while he repaired and checked my system. Great experience and Carlos won Blue Star a repeat customer, if needed :)

Jesse Barnes

5 years ago

Excellent customer service from Desirae answering the phone and getting Ralph and Sal out ASAP to get our AC back online. $89 for ONLY a bad drain switch. Another company wanted $1400 for a faulty motherboard. We will use Bluestar from here on out. Great job and thank you very much!!!

Michael Shrader

2 years ago

I recommend to get a second bid on any work they want to do.
They came out replaced a fan motor on my outside unit $1000.
I had them bid a HVAC system replaced $11000. after I produced 2 other bids for $6500 and $5000 he lowered his price to $6700. It reminded me of a used car dealer. Overcharge and see if they will pay then come down.
I just recommend second opinion for any work before by these guys.

Patricia Robinson

7 years ago

Our experience with Tony was very good. He checked out my unit and did a great job. There were concerns that we had before he checked out unit and immediately he identified the things we suspected . The concerned was taken care of immediarely. Thank you Tony and we are looking forward for Tony to keep our unit working effectively.

Victoria Roberts

4 years ago

I had an amazing experience from start to finish! From the moment I called and spoke with the office staff who were so friendly and reassuring, to the technician who explained and even SHOWED me every detail of my units problems (which was not good news) I felt confident that I was being taken care of. These guys really went above and beyond to help me as much as they could.

michael burdette

6 years ago

heat went out on a cold November night, I called blue star and they were here within an hour and fixed everything for me, at an affordable price. my greatest appreciation to blue star heating and ac. you guys are the best. you are my heating and ac company from now on. very professional people. I have heat, thanks a million to you all.

Sue Owens

3 years ago

Fall system maintenance scheduled a bit late this year .. my fault. Technician (Josh Reed) showed up exactly within the time frame I was quoted. He was polite, knowledgeable about the system & was glad to answer all my questions re: what procedures he was doing & why. I hope he remains with the company because he will be my go-to tech when I next need my HVAC system serviced.

Patty Penn

4 years ago

Blue Star Heating and Air is an awsome company. Daniel checked my system and explained everything to me and took care of me quickly. Highly recommend Blue Star Heating and Air for any of you needs. I definitely will call them again.

Dedonda Calloway

4 years ago

Alan- He was so prompt and got right to the point. He was very thorough about everything that needed to be repaired!!! Thank you so much for your wonderful service!!! I was very stressed out before I called but once he arrived,he changed that around quickly!!! My family and I are very grateful!

Rick Endert

4 years ago

This Scheduled Maintenance visit was Outstanding - here is why: Sr Tech Daniel was PREPARED (w/ history of my HVAC), and NOT RUSHING - a valued BlueStar characteristic. He troubleshot a partial heating failure in one of the (non-BlueStar) units that we had been experiencing and quickly identified the source, and equally quickly remediated it. Note: one unit is BlueStar installed, the other - not; both are BlueStar maintained. He fully explained the results of the checklist. Superior visit experience!

Deborah Flores

2 years ago

Nathaniel was very courteous and understanding explained everything well! VERY knowledgeable about my system! I will he using your services again very happy with results!

Kirk S

4 years ago

Alan first came out on Christmas eve! Not only was he here when the unit went out within 2 hours... No Holiday or overtime fee!! never see that now days. Alan was quick, professional, knowledgable and had us up and going fast! Hope he stays with Blue Star --- If you want the best! call Blue Star and ask for Alan!

Tim Collier

5 years ago

I called Blue Star out on a Sunday not expecting them to come out that day even though I needed AC that day because I had several people coming over that night . They found my outside unit bad . The tech acted quickly and installed a temporary unit until they installed the new unit. They had me going in a few hours. Thanks guys for saving the day.

Tonia Renfro

7 years ago

Had Blue Star Heating and Air out to look at my heater that wasn't working, same day service reasonable service call fee and repair cost. Also signed up on the MAINTENANCE program they offer.. highly recommend this company

John McEwen

5 years ago

Very uncomfortable call with the representative taking appointments. Called to ask about pricing of freon and she wouldn't tell me. She said Its more than $60 but less than $150. I asked how much and she wouldn't tell me. She then said I don't have time to waste with customers who aren't committed to an appointment. I felt like this place was a scam waiting to happen. Why are you hiding your prices until the customer pays the service change? You know how much time you charge for freon. I asked if the person who would do the work could just simply call me. She said No. I would not recommend any business that hides their prices from consumers

Nancy Willard

5 years ago

Josue was very nice and knowlegable about our unit. He explained everything as he went and made the experience pleasant. We are so happy with our new AC unit and will recommend this company to anyone needing an upgrade

Bill Sanner

7 years ago

Eric and the Blue Star crew performed terrifically in the troubleshooting and replacement of our amazingly old HVAC unit in our home. They performed all aspects of replacement in a matter of hours and the house was already cooling down by the time they drove away. The Trane AC is working beautifully, and the BS staff has been welcoming to all my questions and providing excellent answers. Two thumbs up from me.

Bill Milligan

4 years ago

Daniel was my technician and he was very professional and courteous. He knew his job and took great care of me when my unit quit cooling. He called and was even early?

Silverhoof Scrawler

7 years ago

Eric came out after just 30 min after I called, which with having 2 kids and all was awesome. Our AC hadn't worked all day and I came home to an overly hot home. Eric came out, took a look at the AC and then told me what was wrong with and listed out the things that could go even further wrong with it. He didn't beat around the bush like most technicians and before the hour was over, the AC was back up and blowing cold air again. I will be calling these guys out again and I WILL be requesting Eric.

wylder barrows

6 years ago

Brandon H and Blue Star came to our house today inspected our 10 year old unit and explained everything clearly to my wife and daughter. We got a club membership so that we could safe on all the things we need to get done. We even found out that we were lied to by another company when our unit was put in, we were told it was a heatpump and it is not a heatpump. Thanks Brandon H for all your information and help. We checked around with friends that are air conditioner people and found that the prices quoted for parts and services needed were comparable and that Blue Star is a great company. Thank you Brandon H for putting up with all our questions. Look forward to working with you in the future.

Tommie Jan Barrows
Farmersville, TX

Aubrey Tom

4 years ago

Daniel is always such a pleasure to work with! He is super efficient and he takes the time to make sure that everything is explained throughly and clearly. We know our system is in good hands with Blue Star.

Suzanne Bradburn

5 years ago

Eric came out on a holiday as well as the coldest day of the year. He was very professional and got my heater working for a very reasonable rate. I'm extremely impressed with Blue Star Heating and Air!

Matt King

4 years ago

Justin came out and fixed our unit quickly and gave us the information we needed. He was very knowledgeable and professional. I recommend asking for Justin if you need service done to your unit.

JunkJunkGo Inc.

6 years ago

I had your Technician Brandon H. Come out to re-wire my thermostat. But over time the wires burnt out. He came back for free to re-wire them a second time. My wires burnt out again. He came back a third time to re-evaluate the issue. Free of charge. Now we know we need to re-wire the whole system. At a great price and am Very Greatfull for your professionalism. And to the company itself. Best in the MetroPlex!

B-rad

2 years ago

John was our tech and did a great job all around. Very personable and explained in detail what was going on with the system. No mess left and I will definitely be calling them back for anything I need done.

Martin Ibanez

7 years ago

Blue Star provided excellent service as well as excellent communication with what I really need without trying to force me into something I didn't need. I have an old system and although the system is on its last legs they serviced it and it is still running great. I will be sure to call them back when a new system is needed. Thank you!

Douglas Austin

3 years ago

Sales Rep. was nice but a little pushy but installation was great. All 3 installers were very nice and friendly. The informed me of the installation as it was being done and went over everything when completed. Everything was cleaned up as it was when they arrived. A very good experience.

CHEYANNE HALE

4 years ago

Daniel Penn provides such great customer service and support. He is always willing to answer any questions and if needed is available almost immediately. Will for sure recommend Blue Star Heating and Air to anyone in need.

David Jobe

3 years ago

If you would like a honest opinion on your AC talk to Drew he was was amazing. I have had estimates from so many companies and Drew went over and beyond. He was truly God sent

Errol Rush

6 years ago

I would like to thank Adam and Frankie, for doing a Great Job on Installing My Heat and Air Condition Unit. Those Guys were very Professional in what they were doing. I would recommend them to My Family Members and Friends. Again thanks Guys for a Great Job.

Mikee Batista

4 years ago

Justin came out after we had some problems with a leak from our air unit, he was super nice telling us that it looked like a clog and he said he had the tools to fix it. He was awesome about coming in and doing that for us!! Super nice guy!

Corey Steinberg

a year ago

Air pros saved us. We had clogged condensation pipes and they came out the same day and inclogged them and charged us half of what A#1 air was going to charge. I will be joining their maintence program and cancelling the one we have with A#1 air

Kathy Wickes

7 years ago

Andy, Alex,and my apologies as I have forgotten the third young man's name, were the most professional team that I have ever had in my home.They were courteous,knowledge, and helpful. From the time they walked in my home until the final clean up they were helpful in every way. I would not hesitate to have these young men and Blue Star for any AC/Heating issues in future.

Kathy Wickes

Mike Contreras

4 years ago

Great service! Their technician Alan Ross was very knowledgeable and professional. We are very satisfied with their service. We recommend Blue Star Heating as one of the top Heating and Air service companies.

Ryan Magenot

3 years ago

I'm really dumb. Truly. I attempted to install a new smart thermostat and forgot to power off the breaker. I'm lucky I didn't get fried!! Unfortunately, I fried the transformer.

Blue Star Technician came out, explained everything really clearly, and was super friendly and helpful. It was a relatively quick and cheap fix and I learned a good new homeowner lesson. ?

Blue Star FTW!

Robbie Vallance

a year ago

These SOBs keep text messaging me asking me if they can service my home. My home is brand new. This is straight harassment!!! It’s a Sunday also!! I don’t even want to give them a 1 star, I hope they go out of business. Harassing people to try to get business. Terrible business model.

Anthony Baca

4 years ago

Alan Ross did a great job. He spent time looking over and cleaning everything and left me different ways we would pay for the repairs and maintenance that was needed. He was fair and honest. Thank You

LaVi Hall

5 years ago

Danny, the technician, called in plenty of time to alert me that he was on his way. He clearly explained what service he would be providing and cost, and what part should be replaced and why. In turn he allowed me to respond without pressure. [Too often Technicians and Sales Persons can be intimidating and pushy.] This company is worth the try.

Komla Aggor

4 years ago

Justin was very professional in his approach and work. He was cordial and knew exactly what was needed to fix the problem. He is an excellent professional and reliable. I'd hire him again any time.

Heather Gee

4 years ago

The best HVAC company I have ever known! They go above, and beyond for their customers. They treat you like your family, and are very knowledgeable. I would highly recommend them to my family, and friends.

Thomas Blair

2 years ago

Been with these guys for two years now. They are on time and know what they are doing. We recently had to have our air ducts replaced. They helped with all of our options step by step and explained everything so that we didn't get lost.

Robert Plymale

3 years ago

Color me impressed. I called these folks ten after five on a Saturday afternoon to have my system checked and had a tech here by 6pm o_O . Everything checked out but a small obstruction in my primary drain and Daniel had that fixed in no time. Polite, clear spoken, and never came off pushy. Price was fair for the response time and quality of service and I'll be using them again.

Shanna Evans

5 years ago

Eric showed up before the scheduled time and was very quick and extremely polite. I am so grateful that Blue Star was able to get here same day. Thank you so much for such awesome service.

Jan Cross

2 years ago

Bobby (Robert Simon) was enjoyable to have in my house. He was not rushed and took time to explain things to me. He spoke highly of his company.

John Miller

a year ago

Came out and gave a quote for attic insulation. Very professional and knowledgeable. Highly recommend this company!

Johnny Morton

6 years ago

Good morning, I just wanted to write to let you guys know that Tony Escajeda had excellent customer service and knowledge of problem with my AC. He was able to show me items that were not previously shown to me when I purchased my first home. Tony walked me through issue and showed me cause of my problem with my AC Unit. I was very please with the knowledge he had of AC Unit issues and able to resolve issue in less than hour.

Johnny Morton

Sarah Owens

5 years ago

My AC went out last week and a technician came out that same day. Carlos was so helpful and informative. He helped me make the right decisions for my budget and had my system working again in no time! Thanks again!

Scott Rose

2 years ago

Our consultant Aaron was a please to deal with. I can't speak on the quality of work as we are still reviewing quotes, but the interaction was great.

Cole Willingham

9 months ago

Microphil was super helpful! We had a great experience and really appreciate his expertise and help.

Aubrey Tom

4 years ago

Blue Star Heating and Air is a great company to work with. From their office staff to our technician Daniel! We know we are always going to receive the best service!

Bridget Addington

3 years ago

We have had both our units replaced by Blue Star Heating and Air and have been very happy with the service. Their employees are professional and personable. We highly recommend

B W

a year ago

Shawn Pettway was very helpful. He came within an hour and helped expedite the entire process of getting a new AC after mine stopped working.

Geri Brettmann

a year ago

To pushy for extras, just needed Spring and Fall tune up but was pushed duct cleaning, other future trouble spots. Went with another company this time regardless of warranty.

Spencer Fitzgerald

2 years ago

Contacted several companies that never returned phone calls these guys came when promised and Ralph and Caleb did an excellent job and we’re very friendly would definitely recommend them and I myself will use them in the future.

Marla Smith

5 years ago

Josue’ came out and did a great job. He checked all the a/c components, cleaned coil and made recommendations for maintaining the life of the A/C. Josue’ was very polite and professional. great service.

Marian Valentine

7 years ago

Oneguard Home Warranty sent Blue Star to assess our unit that was blowing lukewarm air. The technician checked the unit in June and stated it doesn't perform as well because it is old- no servicing, just that diagnosis. It went from bad to not functional in a month. The same company came out at an additional fee and claimed to have fixed it by flipping a breaker on the broken unit 8-7, which caused the other unit to go out within a day. They came out again 8-17 (not between 12-2pm as discussed), for a third fee, and stated the unit was frozen and couldn't be worked on, probably just needed freon, and they would call to reschedule for 2 days later. That night, the breaker flipped unit they fixed 10 days prior went out- now both units are broken. They failed to call and schedule for Thursday (though supposedly put us on the schedule, says OneGuard). We have a house full of pets, no ac, and despite what would be free follow up, I hired another company just to stop dealing with a Blue Star as they can't schedule an appointment, much less fix an air conditioner.

Tami McCullough

2 years ago

Air Pros came out to do a check up in my new system for summer. They were on time (actually early), answered my husband questions and got the job done for a great price!

Jessica Magana

4 years ago

I would not recommend this company to anyone. This company was extremely unprofessional and did not stand behind their services or products. We had a brand new system installed by them under a year ago with a 10 year warranty and 2 year parts and repairs warranty and they inform us that our board went out and would not be covered under their warranty. They wanted us to spend over 4K to have someone come out there and replace their faulty system. I refuse to use this company ever again.

Margie Russell

a year ago

We were very happy with the installation of our air condition. The team that installed it were very efficient .very polite and easy to work with.

Angelina Burmeister

a month ago

Very polite, professional and knowledgeable of the system.

D Jefferis

7 years ago

I have had many AC/Heating companies come to repair my unit over the past few years. This company is the only company I will be calling in the future. They are friendly, knowledgeable, and really answered all my questions, and repaired past shoddy work. Keep up the great work.
Dollye Jefferis

Franz Klutschkowski

5 years ago

I had some AC work done on my house a few weeks ago and experienced a little bit of a problem. However, after some discussion with the management, the issue was resolved to my satisfaction. I especially appreciated them coming out on a hot Sat. afternoon.

Dr. Franz Klutschkowski

Miguel Ortiz

a year ago

Super professional, great quality of service and great customer services , my experience with airprosusa , my technician Weah Johnson did a great job super informative , on time and very professional, after all the work he explained everything that was wrong with my unit and explained the overall status of my system, I definitely recommend airpros to anyone.

ROBBIE THOMPSON

3 years ago

The service wss amazing and exceeded my expectation. I had an emergency and they expedited service for lil old me. I'm extremely thankful for Blue Star, highly recommend them and plan on using them in the future.

dalia ruiz

7 years ago

Blue star came out and serviced my AC and did an amazing job. The office personnel was really nice and the technician was very professional. Thanks to this company for such awesome service!

Ronnie Bowen

5 years ago

Blue star came out a few weeks ago and repaired my system on one of those cold days recently . They provided great service and had great prices. Thank you for coming out so quickly.

Jenny Terrell-Feenstra

5 years ago

Manny with Blue Star came out last week for our routine service/checkup. He was helpful and friendly. Would definitely recommend Blue Star, and especially Manny!

Sarah Powell

2 years ago

Alan came to do maintenance on our AC system today and he was very professional, honest and thorough. We will be using them again.

Keena Houston

5 years ago

Eric was very helpful, professional and well mannered. I like the way he talks in plan English so, the customers can understand. He cleans up when he is done with the job.

Carin Hanratty

10 months ago

Thomas/victor? is caring and receptive. Likes to solve problems and works hard. Professional and efficient. Was able to diagnose the issue right away.

Iliana Rodriguez

6 years ago

Excellent customer service, knowledge technicians. I appreciate the fast and wonderful job. Not just provide wonderful work but will help you with your prices. Thanks again blue star team.

joel moreno

a year ago

Blue Star heating and Air are the best. Great customer service from thier front office to thier technicians. They really care about thier customers. Don't waste time with other ac companies. You won't go wrong with them. Thank you Blue Star. You are truly appreciated

Diane Boskovich

5 years ago

Incredible company & personnel! Quality work & quality products. They go the extra mile every time. Especially with my aging parents & their household. Always a prompt response to any of their needs and honest ~ never trying to sell them something they don't need.

Michelle Lusk

4 years ago

Justin was great!! Courteous and prompt. Explained everything in a way that was easy to understand. I thank him for coming out at 9:00 at night with a great attitude!!

DR. PATRICIA A. GRANTHAM, P.T.

6 years ago

I highly recommend Blue Star Heating & Air. Carlos Morales is professional, knowledgeable, polite, courteous and helpful. He is a true gentleman. He goes above and beyond to help his customers. Thx Carlos & Blue Star!

Robyn Miller

4 years ago

Alan came out o do heating tuneup. He was very efficient, professional, and thorough while also being very friendly and personable. Great experience!

Sierra Jones

3 years ago

Cody and Josh were great, very friendly and do great work. I am very happy with Air Pros- Blue Star.

Bobbi Holder

5 years ago

Josue was very nice and informative. He was thorough so I feel secure knowing my unit will work perfectly through the summer. Ask for him.

Tra832001

3 years ago

Excellent service, was able to see me same day and got my ac back working in minutes. Gave me some basic instructions when issues come up that were very helpful. Couldn't have asked for better service.

Charlotte Wright

7 years ago

Richard was driving down my street and saw I hurt my finger trying to put my van door back on after it fell off. He pulled over to see if I needed help andinsisted on helping me. He was able to get the door back on and my grand daughter and I on the road to the store.

A R

2 years ago

Awesome experience working with Ralph! Ralph came out explained everything to us and broke down the plan he had for us to increase air flow to the house and downstairs.

janet dussing

4 years ago

Daniel just serviced my home very willing to share knowledge of system, personable, respectful of my home did a fantastic job. Thank you having such a great employee.

Sharon Cumming

4 years ago

Justin was prompt and professional. Appreciate his honesty and information provided about the issues with our duct work. Justin came out on a Saturday which I appreciate the flexibility.

Dana K

5 years ago

I was impressed with Tech Josue.
He explained things abt the system & did a thorough job. Do not lose him!?
Appreciate his job knowledge/thoroughness & patience w/ questions

Sharon Pinkerton

9 months ago

terrible customer service
Have yet to refund my $900 out of pocket expense fees for repairs in my kitchen when clumsy tech deftly stepped thru my attic

Kathy Tomareill

6 years ago

I recently purchased a 20 seer system form blue stair and I love it!! Carlos my technician is great.. very happy with my purchase..

Chris Martin

5 years ago

Awesome Service from the appointment set up with Kim to the Service Tech Justin.
Both were Very Professional and Knowledgeable. 100% Satisfied.

Connie Pugh

7 years ago

Richard was our technician, very professional, personable. No pressure. Will use again and would recommend based on my first experience.

Sandy Williams

a year ago

I haven’t decided yet. Still trying to get more estimates...but Shawn was very professional and really went into the depth of all options I could take.

Aaron Hobbs

4 years ago

Same day response and Justin fixed my AC very quick at a good price. Will definitely use Blue Star again.

Adam Stamp

5 years ago

Wonderful experience with my boy BLUE. Arrived on time with a smile. Addressed my concerns and was able to provide me answers to my issues. Thanks again to Blue and his boys.

Nikki McDorman

7 years ago

Overall, I'm pleased with the service and the technician. They were very considerate and worked hard to make sure my AC was working. I would recommend them.

Julie Bollman

2 years ago

Very polite and responsive. Really listened to the issues I was having with my unit and was not dismissive at all. Very personable, friendly and professional. I’m very happy

JD Williams

5 years ago

Of course was in a jam, A/C went out when it was very hot. Was told that someone would be out to the house between 4:00p.m. and 7:00p.m., tech called around 1:00p.m. that he would be there in 30 minutes. Checked out the unit, found the problem and fixed the problem quickly. Whole process could not have been easier. Thanks Blue Star!

Stacey Davenport

2 years ago

Alan and Kevin were outstanding!!! Both of them were extremely friendly and knowledgeable. I highly recommend Air Pros!!!! And ask for Alan or Kevin!!!

ExcuseMeNo ExcuseMeNo

5 years ago

I had a very good experience with this company.... I called at 8:30am and within 1hr they were at my home.. The technician replaced the Contactor on my A/C unit and the A/C was running up again... My charge was 400 dollars but i think it was worth it because they arrived promptly, explained the problem and got the A/C running again.

Bobby Sutton

6 years ago

They group of guys I delt with were really friendly and professional. They were able to get the job quickly. I would recommend them. I even called them after to ask some questions and they were very helpful. Thanks guys

Caribou

4 years ago

Excellent service every time! We will always request to work with Daniel. He is a great technician and is always super efficient.

Kevin Purvis

4 years ago

Justin our tech came quick to our rescue. Very cool guy and did what was needed to get our AC cooling again. 5 stars all the way !!!

raisa johnson

7 years ago

On time, wonderful and respectful guys. Love my system. I will be with this company forever. Will let all of my family and friends know about you... Also they clean up behind their work...

Noretta Isaacs

5 years ago

They are fantastic! I called and they came the same day. Their technician Danny is truly helpful and knowledgeable. Thank you Blue Star!

Helen Sauld

a year ago

Good experience with Shawn Pettway today. On time,friendly, showed me multiple problems. Sent photos and professional.

Odie Terry

5 years ago

Very professional, fast and friendly. Not only did the technician Carlos take the time to explain the details of what was going on, he offered me options to fit my repair budget.

Jessica Ramirez

5 years ago

Great customer service! Eric and Jose were awesome! Answered all my questions and very knowledgeable. They showed us step by step what they did. Highly recommend!

Judy Wilshire

2 years ago

He was very thorough and polite. Had some suggestions for our unit. Let us do all the deciding with no pressure.

Bonnie Gilliam

4 years ago

Complete Lenox system and new ductwork installed by Blue Star. Coyldnt be happier with the workmanship, price and producrd. Highly recommend!

Daniel Penn

4 years ago

Blue Star is an amazing company with excellent staff that will treat you like family. I recommend Blue Star for all your ac and heating needs

Don Wooten

4 years ago

Justin was very thorough and honest. Great job! Will be using Blue Star Air and notifying neighbors to use them too.

Ryan Hall

3 years ago

Always a great experience with these guys. From installing the system several years ago to the service calls twice a year. Always a great experience.

George Bruyn

4 years ago

I now have friends in the A.C. business.Trace was great even at 11:00 pm very fair prices will definitely call them again if ever needed thanks Blue Star

EDGAR STILES

4 years ago

Daniel was very professional during his visit. Daniel answered all of my worries or concerns. I appreciated all he has done. Thank You for keeping my family cool!!

Toni Cooper

2 years ago

Jose was super friendly and knowledgeable. Completed the tune up and gave feedback on what was needed.

Kyle Wyant

2 years ago

Ralph was friendly and professional. He got my AC working again pretty quickly.

Kaylin Ramos

6 years ago

Blue star was very informative, efficient and pleasant to work with. Looking forward to a long term relationship with them!

IND American

2 years ago

The 2 Technicians I have dealt with are professional. easy to talk to about your options when in need of repairs.

Amy Rodriguez

4 years ago

We had a few company’s come out and told us all different things and when Daniel came out he was honest and trustworthy and I would recommend this company to anyone I know.

DONALD MCGREGOR

6 years ago

I WOULD LIKE TO THANK MR.TONY ESCAJEDA FOR DOING THE REPAIRS ON MY AIR CONDITIONER. HE DID A VERY PROFESSIONAL JOB, AND IS TO BE COMMENDED ON A JOB WELL DONE! THIS IS THE 3RD TIME IN THREE YEARS THAT BLUE STAR HAS DONE WORK FOR ME, AND THEY ARE THE FIRST PEOPLE I CALL WHEN I HAVE A/C OR HEATING PROBLEMS!!

THANKS,
MAC

Kim McDaniel

4 years ago

Had the best experience with Daniel! Very professional and respectful! Will definitely use Blue Star again!

Debra Rhodes

4 years ago

The service man that came out was very helpful and professional. He answered all my questions. I would recommend Blue star to my friends and family .

Brandy Jackson

5 years ago

I can’t even explain how great these guys are with the customer service and getting the job done so quickly!! They explained everything in detail and made me feel so comfortable with the services they rendered. I give this company 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️!!!

Rick Dominguez

a year ago

Jose was professional, knowledgeable and repaired unit after exhaustive research of issue.

Randy Padgett

4 years ago

Pleasant service call today with Justin. Made the sale not sting so much. Happy to refer.

Robert Ramm

4 years ago

Was very impressed on how quick Daniel was able to get warranty parts and fix my unit within 24 hours.

Emily Stamp

4 years ago

From the time Adam answered the phone, I knew I called the right company. The technician, Alan was prompt and thorough. Thank you Blue Star!

Robert McIntyre

5 years ago

Can’t say enough positive about Eric and Josue. Did an excellent job. On time, professional and reasonably priced. Thank you.

David Norman

4 years ago

Friendly and prompt service! Alan was great, on time, answered any questions and he left nothing to clean up after done.

Tim Thomas

5 years ago

They were here on time. The install crew did a good job installing my new system. Thank you blue star #goodworkguys

Mary Martinez

2 years ago

They text you when to expect the Technician and give a courtesy call . Technician is polite and professionally gets to the job!! Thank you

Anne Banowsky

6 years ago

Have been very pleased w/ both visits that we have had from Blue Star.
Technician is respectful and thorough.

Taiwo Adesanya

4 years ago

Justin was very professional and courteous in his approach. Highly recommended for any future work .

Patricia Robinson

7 years ago

Fantastic job and I highly recommend Blue Star Heating and air. The technician is so polite and wonderful.

paulette butler

5 years ago

Very pleased with Blue Star Heating and Air. Josue was knowledgeable and professional! Would highly recommend them.

kvv098

4 years ago

Needed to get rid of ac smell. All they were interested in was installing a uv system for thousands. Not interested in “small” jobs.

josue durand

5 years ago

Eric from blue star is great tech and great company. I totally recommend blue star heating and air.

Linda Barton

3 years ago

Came out and replaced Heat Unit and adjusted position of blower motor. Great job at a good price.

Robert Johnson

6 years ago

The work staff is pretty thorough and explained the air condition unit and the process of how it works. Very straight to the point on the air monitor and unit.

sonny goode

3 years ago

45 minutes 351.00! No parts 351.00 to unclog drain line! Way to high! Will call some where else next time.

Blessing Odogujeh

a year ago

Very professional, friendly and respectful. Took out time to explain every detail of the system.

Andrea Colehour

5 years ago

Excellent customer service from their tech Ron, he was not only very polite but also very knowledgeable and he worked with my budget , highly recommend! !!!

Wes

a year ago

Great service from Air Pros! Very professional.
Thank You!

Jai Tyler

2 years ago

Alan is great.on time very personable and did awesome job! Very detailed.

Tiffany Hare

6 years ago

I had the pleasure of meeting Tony and Sean today. Very professional and experienced individuals.

Janice Irwin

9 months ago

Victor gave us excellent service. Please send him to us again.

Darla Turnbough

6 years ago

Brandon was awesome! Everything was explained where I could understand. Very professional and knowledgeable.

John Poelman

2 years ago

Excellent response from the first phone call for service. Quality of the work and the product used was excellent.

Cynthia Nealy

5 years ago

Eric was here this morning and serviced my moms units with professionalism and was nice and friendly.

Brad Affleck

4 years ago

Excellent service and equipment, from the front office to the technicians. Great local, family owned business.

Arka Chanda

a year ago

He is a great technician. Very helpful. I recommend

Susan Wright

4 years ago

Alan was great, very helpful and thorough. Professional from start to finish, very satisfied!

Crissie Littfack

2 years ago

Great company, well organized, they care about their customers. I'd give them 10

Breanna Brown

6 years ago

Fast & Friendly! Fixed our problem and even went above and beyond to assist us with another issue we were having.

Linda Richardson

4 years ago

Alan Ross answered all my questions and took his time to explain every detail. I would most definitely refer people that people.

Janet Kirby

5 years ago

Eric was prompt, helpful, and friendly. Did a great job in a short time.

susan al-ameer

a year ago

Every one was courteous , answered all my questions.

eric Choi

2 years ago

Jose did a fantastic job! I would highly recommend!!!

John Clint Stephens

5 years ago

Prompt, attentive, friendly, good pricing - what more can I say?? I recommend them highly!

Larry Velasquez

a year ago

Replaced blower motor, had the AC back up and running in short order.

sam yousef

4 years ago

Alan was incredibly helpful and went beyond expected. Very satisfied with the service, very professional.

Subba Tanikamella

6 years ago

Be Careful with these guys. They tell you unnecessary repairs and they scare you. I don't trust them. I don't even rate them 1 star

Joanne Gray

3 years ago

Excellent in-office staff! Excellent technician, Daniel Penn! Excellent service!

Sierra McCoy

5 years ago

Amazing customer service and same day response! Thankful for them coming to my rescue!!

nacho p

6 years ago

Great work we call And Tony was in our house
Thank You

Taryn Lee

5 years ago

This company is very polite and on time. I am extremely happy with them.

Joy Engeldinger

11 months ago

They did guarantee my warranty!

Ceryl Medua

6 years ago

Good A/C service from Carlos and Sean. Explained all details before going through the repairs. Thanks, guys.

rosie fernandez

2 months ago

Technician was great

Regina Garmendia

4 years ago

Great Service from Daniel, very detailed in his job. Professional.

pelagio del mar

6 years ago

Very professional people I encounter in their field of expertise and highly recommended to friends and family

Nick Martin

7 years ago

Great company. Great service and even better people. Thanks for the great job

GS D

4 years ago

Great response and service from Daniel. Extremely professional, knowledgable, helpful and friendly.

william hill

3 years ago

They were very professional, thorough, punctual, polite and knowledgeable.

Angela Sommers

3 years ago

Thanks for answering our call on Father’s Day weekend and coming out so quickly to our ac back up and running.

Daniel Carrillo

5 years ago

Great service and great price. These guys stand behind their work.

Sierra H

7 years ago

Came to my house twice, still couldn't fix my ac. Terrible service, very rude and un-professional.

Marlena Wills-Solomon

6 years ago

Very corteous and professinal, very detailed on equipment and would recommend to others.

Dashwood Billing

5 years ago

I feel taken advantage of by this company. Get a 2nd opinion folks ... hard lesson learned

Stephanie Rider

2 years ago

John was excellent.... very professional and knowledgeable!!

tuffytoodles

4 years ago

Justin was very nice, professional and explained very well the problem.

Dre Dayee

a year ago

Weah was friendly, thorough and professional.

Gregory Laster

a year ago

Prompt and courteous service. Fair price.

BunsNGunsGaming

4 years ago

Great Service. Appreciate the explanation and recommendations Alan.

H Ramsey

6 years ago

Great service, quality work, well explained.

John Coffman

a year ago

Well done knowledgeable service thanks.

Aopitz

4 years ago

Daniel was very thorough and very courteous.

Mary Cage

4 years ago

Great service. Daniel is the best!

Pamela Pittman

a year ago

?

Diana Lawrence

7 months ago

Thank you for your time!

Irma Oliva

11 months ago

Other options to check out first

Derrick Davis

5 years ago

Very pleased with the professional and responsive service

Katherine Nagy

5 years ago

Daniel,best service,tech,ever??

Katy Hawthorne

a year ago

Extremely professional and efficient!

Lendie Sivertsen

3 years ago

On time, very friendly and helpful

Dan Gordon

3 years ago

Not Happy about crack in bathroom ceiling

Marge Huckels

a year ago

Very explanatory and friendly.

BERNARD Smith

a year ago

He was quick.

Patricia Brunken

a year ago

N/a

Jon Hanna

4 years ago

Justin was great.

converse watkins

a year ago

very informative, very knowledgeable

Francisco Mena

2 years ago

???

Roger Winters

2 years ago

Great company

Christi Akinwumi

6 years ago

Love them!

renaldo green

2 years ago

Duane McPherson

4 years ago

dora mondragon

a year ago

Brian Ellis

a year ago

Mark Davenport

2 years ago

Brenda Brown

8 months ago

Stephen Allen

a year ago

Stacie Hilmes

a year ago

Duncan Family

2 years ago

hamboyga

a year ago

Becky Bizjack

3 years ago

L. Johnson

3 years ago

Gene Butler

2 years ago

Debbie Taylor

a year ago

Joyce Nunley

a year ago

Imran Aziz

5 years ago

william baldwin

a year ago

Alan Holcombe

5 years ago

Matt & Stacy English

3 years ago

Vernie Horton

a year ago

Cindy Rankin

a year ago

Frank Torres

3 years ago

Mark Blanchard

a year ago

Ms. Bush

a year ago

letitia brown

a year ago

Cecilia Guel

2 years ago

Robert Ensley

2 years ago

Mike Cushman

a year ago

Maribel Alvarez

3 years ago

Clement Roberts

3 years ago

roushanak barakhshan

2 years ago

Cheryl Ritchey

4 years ago

Joe McCombs

a year ago

John Hambleton

a year ago

Latisha Marks

a year ago

abby mcleod

a year ago

Steven Page

a year ago

Terry fergen

2 years ago

Buzzy Beez

a year ago

Sonya Torres

a year ago

paki guy

6 years ago

Steve Williams

a year ago

Beverly Vukovich

2 years ago

Dat Guy

5 years ago

Jon Swaim

6 years ago

Doug Stone

3 years ago

John Neely

a year ago

David Malone

a year ago

Ron Owens

a year ago

Brendon Low

4 years ago

Julio happy almost 44th Herrera and me to

3 years ago

Martha Palli

2 years ago

Carla Higdon

2 years ago

Carla Higdon

3 years ago

jason Ruda

3 years ago

William Huggins

a year ago

Robert Jones

2 years ago

Lisette Zounon

a year ago

daisy puente

3 years ago

Don Platt

a year ago

Eliud “Dios es Majestad”

3 years ago

Dallas Plumbing & HVAC