Best A/C Repair in Fort Wayne IN

1&Done was able to get us in the same day with very reasonable pricing. Everyone I spoke to was kind, and their employees delivered quality work. They even went the extra mile to ensure that our issue wouldn’t happen again.

John arrived promptly and was extremely friendly yet professional. He was very kind to my dogs, while I tried to wrangle them out of the way. He quickly identified the issues we were having, and then went the extra mile to verify with our realtor that the planned repair would satisfy the verbiage of our home sale/inspection report! After confirming we were good to go he finished the repairs so quickly that if I hadn't seen him working I might not have known he did anything. His experience, skill and professionalism are certainly among the best in my opinion. So glad we chose to work with him! Really doesn't hurt that his pricing was up-front, honest and fair! I hope I never need to call a plumber again for issues like these, but if ever I do - at least now I know who to call first!

House built in the later 1800's with enough set issues I had to get my lines cleared every 6 months due to roots and other issues. Bright these guys in, found out one of my lines was cracked and over 50% blocked, and they literally got on my roof and went through the vent to find out I had a major blockage that several competitors had missed. The other guys wanted $150+ to get the camera in my lines, FW Pipeline did it for free and saved me over $5k. Been a year and haven't had an issue, for the first time in 12 years. Couldn't recommend more, one of the all time best experiences I've had as a home owner.

Very professional, curtious, and we'll knowlageble.

J L MORY misrepresented their verbal service contract. In fact I never received a written service contract. When I needed service, I was charged for the service, which was told, no service charge, only for discounted parts. Really! I recommend that do business with their competitors, for example J F Miller - I am a dissatisfied customer stuck with an costly service contract ☹️

Excellent service & the best prices.

Matt and Joel were AWESOME! Quality work. Professional. Got me in before my scheduled appointment. A little pricey but very good service!

My furnace fan blower motor went out Saturday night, and I called at 7am Sunday morning. The technician showed up shortly after and had it fixed in less than an hour. He was very professional and I appreciate him being considerate of his time spent on the work in order to keep the cost low. I feel like like most would take advantage of the weekend/abnormal hours rate.

This was the third company we called for the same problem with our AC. Called them at the recommendation of a friend. So glad we did! Technician knew immediately what the problem was. VERY reasonable price. Very professional. Would recommend to anyone!

Furnace maintenance

High quality, great installation, competitive pricing, and HONEST. Here's my detailed story about dealing with them:

BACKGROUND:

I have a 20 year old Trane furnace and central air. It served me well but was starting to have problems. For years, I was a loyal customer for another local HVAC company, and had my equipment serviced annually and paid a monthly fee to be in their preferred customer club. Then they started taking advantage of my loyalty and began gouging me.

The gouging started several years ago, during a routine clean and check, my old company told me my a/c needed a $400 compressor saver kit. I was really busy at work, so I just told them to go ahead and do it. I figured out later it probably was a scam. But I stayed with them.

The final straw was when my old company told me my furnace was in need of replacement because the heat exchanger was cracked. I couldn't see it on their fuzzy video, so this time I got a second opinion, and found out that the furnace was still good, and that what looked like cracks were probably markings maybe from manufacturing. The furnace continued to run like a Trane for several more seasons, and I started to look elsewhere for HVAC service.

HONEST KENNY:

Last winter, I called Poormans for the first time for an annual furnace check, and Kenny came out. He looked everything over and cleaned it, and confirmed it was running fine, but probably nearing the end of its useful life. He told me I probably could get a few more seasons out of it. I appreciated his honesty. I call him Honest Kenny.

LAST WEEK:

Then last week my a/c went out. I called Poormans and they sent out Honest Kenny again. I feared the worst, that my compressor was shot. But Honest Kenny told me it was just a bad dual run capacitor, which is a cheap fix. I was so impressed with Honest Kenny that I called the service manager Chad and asked for a quote to replace my system, since I knew my system was old, and furnaces have a way of dying when it is -10 F and you're getting ready to go on vacation.

The next day Seth came out and, practicing social distancing protocols, went over my needs and explained all the options. He did his own manual J calculations to make sure he was specifying the right size equipment (in other words not using rules of thumb, or just automatically going with the same size I already had). He answered all my questions about features, specs, rebates, tax credits, financing, etc. I could tell Seth knew his stuff. The next day I had several written quotes to review, and after shopping around some more, decided to go ahead. They probably aren't the absolute cheapest, and I could have gone with cheaper equipment than Trane, but cheapest isn't always best. Often you get what you pay for.

INSTALL:

Seth met the installation techs in the morning, and made sure everything went smoothly. The techs were neat and did their work very professionally. For example, when they installed the humidifier, they didn't just punch into the water supply with a saddle valve like I would have if I did it myself, because those tend to leak over time. Instead, they soldered in a T fitting with a separate shut off (see photo).

A couple of tips:

1. Consider their 10-year bumper-to-bumper warranty. It's a bargain. I found that competitor's prices for similar warranty coverage were over twice as expensive.
2. Consider the Trane NEXIA smart home WI-FI thermostat. Its really a slick system, and tracks the weather does everything except make your coffee (see photo). Depending on your equipment, it can help maximize it's efficiency.

P.S. Remember the compressor saver kit? Honest Kenny confirmed that there was no such thing on my old unit.

Would give 0 stars if that were an option. Crooked thieves who give false estimates, and lie. Took advantage, and I hope karma catches up very quickly. Anyone who calls you partner is distrustworthy from the get go. Let alone on disability, and yet own a company. Fraudulent much? If SSI and disability has a fraud department, then they should look into the owner of this place.

They never called me back after leaving 3 detailed messages

Always so polite and gets someone here quickly, they do great work. Jeremy was so nice and worked quickly and did a wonderful job. Would recommend and have already done so!

Very helpful with plumbing decisions.

I called and got their residential field foreman Mark out for a bid on a job recently and he was great. Very responsive, respectful, informative, and professional. He really cares about the customer and his work. While I didn't end up going with Hattersley for the job this time, I will certainly be contacting Mark for future work I have planned in the near future.