Best Water Heater Upgrade in Durham NC

Rob M. with Pure-Line Plumbing was outstanding! I called to schedule a non-emergency appointment and they got me an appointment less than 48 hours away. Rob called en route (right on time!) and was a pleasure to work with. He spent some time investigating, addressed the exact issue and when I shared I was a new homeowner, he encouraged me to learn alongside him so I was more informed about how the different pieces worked and some tips for the future. Pricing was very fair and transparent, Rob was very skilled and personable, and the job was done quickly and well. Will certainly be my first call for any future plumbing needs!

After having my shower/tub refinished I needed to have a plumber out to re-install the fixtures that had been removed for this process. On a Tuesday they scheduled me for Thursday. Later, service tech Dalton called and said he had a full day on Thursday and wondered if he could come on Wednesday instead. I thought- Great, the sooner the better. He stated he would be here no later than 11am and showed up promptly at about 10:30 am. Once he arrived, he and his coworker were not only professional, but also patient and kind. They took their time to speak with me and get clarification on things I needed/wanted. They answered my questions and addressed my concerns. The fixtures that I had didn't match, making my bathroom a little more hobo than boho chic. Dalton stated that he could research the trim that would match my valve so that they wouldn't have to remove the wall. (I had been told by a previous plumber that removing the wall would be necessary if I wanted to change my fixtures to a newer model. But he had never suggested that there could be a set still available to match my existing valve system.) He stated as soon as he got to the office he would send me the information. No joke, within like 30 minutes of their leaving, he called me back indicating that he found a set to match, provided me with the price and expected date of arrival and potential date for installation. Just remarkable. Long story short (I know this was long)- They spoke with me to get a clear understanding of my needs, asked questions, and investigated their concerns. It was a great experience. I appreciated their help and expertise so much. And they will be returning to install a matching set that is compatible with my fixtures, saving me on money and time. I trust these guys, they gave me peace of mind!

Doalton and Charlie from 1-800-Plumber, arrived around 8:30 am to assess our damage and get my approval to proceed. Later, the owner (?) and another associate showed up and the four of them proceeded to tear up our stained ceiling.

Holes were cut near each of the two ceiling stains. Hand probing could detect no moisture near the perimeter of each of the holes. A third hole was cut with similar results. In the meantime, water was run in all upstairs showers, toilets. tubs and sinks: still no moisture.

Meanwhile, Charlie, who was flushing the toilet in our “purple” bathroom, notice that it was loose on its base and rocked when pushed aside. That action was followed by a small flow of water near one of the holes. Further inspection exposed a faulty connection of toilet to base: it’s flange was higher than the surrounding tile. This meant that when the toilet was flushed and tilted slightly, water leaked around the outflow tubing, ran along the outside of that tubing, and dripped off it at its lowest points above the stains.

Two solutions were presented. First, replace the flange. That would entail hand shaping the replacement, and would involve tearing up some of the tiles. Second, replace the toilet with one that sat lower on its flange. The second was chosen based on its being much cheaper and much less destructive.

It is 2:30 pm, the toilet is installed, their mess is cleaned up as best as could be done, and their trash is being hauled away as I type.

Long job, difficult issue, but well done. And the overall price, though higher than we initially assumed, was fair for all the time and labor.

I would definitely recommend this company.

My technician, Norval, fixed a problem I have suffered with for ten years and through three prior plumbers. He is my plumbing hero! Ten years ago, I had a recirculating hot water pump installed by a professional plumber, but it never seemed to deliver hot water as quickly to my kitchen sink as my similar pump had done in a previous home. So I called a different plumbing service to look at it, and he said that my timer was not set correctly. I convinced myself it was better, but it really wasn't. Third plumber looked at it and said the motor was out. That didn't make sense, so I didn't get it replaced as he recommended, and so I put up with it for another several years before a friend recommended Acme. Called Acme. They sent Norval. He explained that the original installation was not correct - that it needed a valve. He ordered the valve, came back to install it a few days later and I now smile every single time I turn on the hot water and it comes out hot!

I called a few plumbers and Jordan Plumbing answered right away and sent a plumber the same day. The woman on the phone was very friendly and helpful. I got a conformation call from the plumber Jeffrey and he was very prompt. He was extremely knowledgeable and explained everything in terms that I could understand. He showed me what the problem was and what he needed to do. He quoted a very reasonable price and I had him fix the problem. While he was here he fixed my shower faucet as well. His work was exceptional and I would recommend him to everyone. I’ve got more projects and I will be calling him again! Thank you Jeffrey!!!

Tommy and his team were awesome and made the whole process as smooth as possible! They diagnosed and fixed the problem very quickly. They were honest, knowledgeable, and professional. I highly recommend them!