Best Sewage Backup Repair in Durham NC
Plumber
Efficient, friendly and professional.
8 White Oak Trail, Chapel Hill, NC 27516
Plumber
Plumber
I recently relocated to Raleigh and had some work done on the house that required the carpenters to remove the toilet to lay down a wood floor. It was obvious that the wax seal had deteriorated and needed to be replaced. I researched plumbers on YELP and found that CK Plumbing had excellent reviews. I called to make an appointment and everyone I dealt with was helpful and friendly. Sean and his coworker showed up at my house on schedule, re-placed the wax ring and re-seated the toilet. The charge was what was quoted. I won't hesitate to call them again for more work, or when I redo my bathroom.
Durham, NC
Plumber
Eugene, the technician sent was amazing. He got right to the heart of the problem and fixed it. He was knowledgeable and competent. This company has a winner in him.
8820 Midway West Rd, Raleigh, NC 27617
Plumber
Fantastic service. CW and his crew came out to fix our sudden broken pipe. They were on time and got to work immediately to diagnose and fix the problem. Thankfully it was an easy fix but they handled it in less than an hour.
They cleaned up and wore masks and took their shoes off. Very respectful of our space in our home.
The best part was he was fair and honest about the price which was way less than I expected it to be. I had called other companies and they wanted to charge us almost as much just to show up before they do any labor. CW was honest and said Man I hate when other plumbers try to take advantage of people.
For that reason alone I'll be using these guys again for any plumbing needs
They cleaned up and wore masks and took their shoes off. Very respectful of our space in our home.
The best part was he was fair and honest about the price which was way less than I expected it to be. I had called other companies and they wanted to charge us almost as much just to show up before they do any labor. CW was honest and said Man I hate when other plumbers try to take advantage of people.
For that reason alone I'll be using these guys again for any plumbing needs
Durham, NC
Plumber
Service was clear, concise, and efficient. Would recommend using in the future.
331 W Main St #307, Durham, NC 27701
Plumber
We bought a home and hired CK's to remove all poly pipe and replace with pex prior to us moving in.
Background/Who I am
I worked in the construction industry for 10 years and went to school for carpentry for 3 years. Am I plumber, nope, that is why I hired them. I am however familiar with the construction business and understand how difficult it can be to make sure your crew does a good job and keeps your client happy. I was a concrete foreman for 4 of those years.
Synopsis/recommendation
1. The crew left trash all over the place both outside and in a closet upstairs (see photos, but not a deal breaker for me)
2. The crew didn't put the insulation in the crawl space back after removing it to work. (see photos, but again not a deal breaker)
3. Our contract states that they were suppose to replace the tub faucets with new ones. They did not arrive with a roman faucet so I had to purchase it day of and then was told it would be additional cost of $350 to install it. Here is where our problems began. Not only was the replacement faucet itself suppose to be included in the estimate, but the labor was as well. I was frustrated, but not in the mood to argue with the crew over this. Ultimately, I realized the foreman and myself could resolve this issue after the install.
The turning point/deal breakers
The crew returned to clean up their trash and replace the insulation. The foreman met me an hour or so before his crew came back to clean up and apologize. 'No harm, no foul,' I said; 'I get it; it was late they probably wanted to get home, no worries.' When the foreman arrived, I just began to put a coat of finish on the hardwood floors that I was refinishing prior to us moving in. I specifically told him that 'I was putting this coat on and leaving so tell his guys not to worry about the drywall upstairs; I'll take care of it.'
4. His crew arrived and cleaned the trash up outside. They rang my Ring video doorbell. I did not answer because I was driving back to our rental home. I apparently left the garage door open. CK's crew entered my home without my permission, with no one there and took four steps onto my still drying finish and ruined it. (See photos, this was a deal breaker for me).
5. I spoke to the foreman; he came out and looked at the boot prints in the floor's finish. At first, he apologized and said he wanted to make it right. He asked how much it would be to redo the floors. That's a tough question because I did them so it isn't like I could tell him well we paid x. I told him for me to rerent the machines, pay for the sandpaper, and get another gallon of finish it would cost me $600-800. My time though isn't figured into this. It would take me at least 2-3 days to remove the finish and re-finish them again. Days I did not have. For my time and inconvenience, I didn't really have a reasonable answer to how much. Up until this point they were reasonable so I said, why don't you talk to the owner and ask him what he thinks is reasonable.
6. The crew cut swiss holes everywhere in the house and I understand they needed to cut holes but look at the extra work that was added. (see photos)
Ultimately, the Foreman came back and said the owner was willing to take off $800, but ONLY AFTER THEY CHARGED ME AN ADDITIONAL $350/ faucet install. Essentially, the owner of CK credited us $450. At this point, the story had changed and the foreman began to question whether his guys were the ones who stepped on the floor. My wife, gotta love her, pointed out that her 5' 6 husband does not wear a men's size 14 boot IT WAS 100% CK.
I've called and attempted to reason with them. They stopped returning my calls and sent the bill.
Where we are now, I've paid the bill and am handing this to my lawyer. I hoped prior to filing my lawsuit the company might read this review and reach out to resolve this dispute outside of court,
6. As I began to patch the drywall, I found abandon poly pipes that were to be removed (see photos).
7. One hose fixture is broke and the other one is leaking (see photos).
Background/Who I am
I worked in the construction industry for 10 years and went to school for carpentry for 3 years. Am I plumber, nope, that is why I hired them. I am however familiar with the construction business and understand how difficult it can be to make sure your crew does a good job and keeps your client happy. I was a concrete foreman for 4 of those years.
Synopsis/recommendation
1. The crew left trash all over the place both outside and in a closet upstairs (see photos, but not a deal breaker for me)
2. The crew didn't put the insulation in the crawl space back after removing it to work. (see photos, but again not a deal breaker)
3. Our contract states that they were suppose to replace the tub faucets with new ones. They did not arrive with a roman faucet so I had to purchase it day of and then was told it would be additional cost of $350 to install it. Here is where our problems began. Not only was the replacement faucet itself suppose to be included in the estimate, but the labor was as well. I was frustrated, but not in the mood to argue with the crew over this. Ultimately, I realized the foreman and myself could resolve this issue after the install.
The turning point/deal breakers
The crew returned to clean up their trash and replace the insulation. The foreman met me an hour or so before his crew came back to clean up and apologize. 'No harm, no foul,' I said; 'I get it; it was late they probably wanted to get home, no worries.' When the foreman arrived, I just began to put a coat of finish on the hardwood floors that I was refinishing prior to us moving in. I specifically told him that 'I was putting this coat on and leaving so tell his guys not to worry about the drywall upstairs; I'll take care of it.'
4. His crew arrived and cleaned the trash up outside. They rang my Ring video doorbell. I did not answer because I was driving back to our rental home. I apparently left the garage door open. CK's crew entered my home without my permission, with no one there and took four steps onto my still drying finish and ruined it. (See photos, this was a deal breaker for me).
5. I spoke to the foreman; he came out and looked at the boot prints in the floor's finish. At first, he apologized and said he wanted to make it right. He asked how much it would be to redo the floors. That's a tough question because I did them so it isn't like I could tell him well we paid x. I told him for me to rerent the machines, pay for the sandpaper, and get another gallon of finish it would cost me $600-800. My time though isn't figured into this. It would take me at least 2-3 days to remove the finish and re-finish them again. Days I did not have. For my time and inconvenience, I didn't really have a reasonable answer to how much. Up until this point they were reasonable so I said, why don't you talk to the owner and ask him what he thinks is reasonable.
6. The crew cut swiss holes everywhere in the house and I understand they needed to cut holes but look at the extra work that was added. (see photos)
Ultimately, the Foreman came back and said the owner was willing to take off $800, but ONLY AFTER THEY CHARGED ME AN ADDITIONAL $350/ faucet install. Essentially, the owner of CK credited us $450. At this point, the story had changed and the foreman began to question whether his guys were the ones who stepped on the floor. My wife, gotta love her, pointed out that her 5' 6 husband does not wear a men's size 14 boot IT WAS 100% CK.
I've called and attempted to reason with them. They stopped returning my calls and sent the bill.
Where we are now, I've paid the bill and am handing this to my lawyer. I hoped prior to filing my lawsuit the company might read this review and reach out to resolve this dispute outside of court,
6. As I began to patch the drywall, I found abandon poly pipes that were to be removed (see photos).
7. One hose fixture is broke and the other one is leaking (see photos).
Durham, NC
Plumber
Wayne (3112) and Todd were amazing. They found the root cause of the issue so now we can really get it fixed. Wayne left the area around the toilet cleaner than when he started 😬😁. Would highly recommend!
744 E Chatham St Ste I, Cary, NC 27511
Plumber
I had them over for a rough in valve job, and they had to come in twice to get it right. Cost me $700+. Now when I need another estimate for another job, they want to charge me a visit fee. How do they want to retain their clients? I was not very happy with their first job, and now this? Wont work with them again.
Durham, NC