Best Service Calls in Durham NC

Jerry was great! He showed up when he said he would, walked us through every step, and followed up to ensure we were satisfied.Great, responsive service. I have already recommended him and his company to others.

Called and received service same day. Brandon kept in touch with his schedule that day. Problem was repaired quick and Brandon provided some good advice for repairing the water damage left from the leak. Thanks so much!

We would like to express our gratitude to Plumbing Giant for the excellent service we received. Our plumber was punctual and friendly, taking his time to explain the process of drain clearing thoroughly and answer any questions that we had. He clearly knew his trade well and had all the necessary equipment on hand, including the spare part required to complete the job fast.

Devlin Plumbing came to fix our tankless hot water heater. They promptly responded to our call about the issue and provided us timely, friendly service all for a fair price. Will definitely use them again.

We used Greene Hunt for some plumbing work last week, and it was easily the worst customer service experience I have ever had. Please don't ever use them. I would give zero stars if Google would let me.

We needed to have a defunct garbage disposal removed and a basket strainer installed in our kitchen sink. After noting right off the bat that a deep strainer would be necessary since the basin of our sink is thicker than the standard, the technician told me the whole job would cost $187. Once the job was completed, however, I instead received an invoice for $320. This new price didn't make sense to me because (1) it was not what we had agreed to and (2) a total of $320 for this job would have amounted to almost $200/hour for labor, and the average labor charge for plumbers is about $85/hour.

After contacting the company to correct what I thought was an honest mistake, the technician proceeded to misrepresent our initial agreement and then flat out lied to me, claiming he didn't know upfront that a deep strainer would be needed. When confronting him for lying, he became extremely angry and hung up the phone on me after running out of excuses. I subsequently made an attempt to hash things out with the owner, who surprisingly insisted on backing up his technician's lie, claiming that I had misunderstood the initial pricing agreement and asserting that I was being unreasonable for not agreeing to the arbitrary price inflation.

I've had my fair share of customer service mishaps, but never have I been treated with such rudeness or indignation, especially by the owner of a company. Bottom line: I strongly urge you to look elsewhere for your plumbing needs.

----------addendum to respond to owner's response----------

Funny how it took a public negative review to get my first apology from Greene Hunt. Actually, the technician was quite clear in how he intended to price that portion of the job, and y'all simply tried to deceive me after the fact. There was no effort made to improve the customer experience; charging me the price that we agreed to initially is simply what should have happened in the first place. When I told you that I would be mailing you a check for the price that we agreed to initially, you wrote back that I was being horribly unreasonable and sarcastically wished me a good weekend. You stubbornly waived my invoice out of pettiness, indignation, and scorn to spite me, not as a gesture of goodwill or some effort to genuinely resolve the situation. By refusing payment for the original agreement, you arguably managed to make this already unbearable situation even worse, leaving me to awkwardly feel like a freeloader and you to forego compensation for a completed job, essentially maximizing the dissatisfaction for both parties in this insufferable transaction. If you've somehow managed to make it this far down in the review, do yourself a favor and use another plumber!

My water heater decided to spring a leak and I walked downstairs to swap laundry and found a swamp in my entryway. Unfortunately because my Husband is sick with Covid we had a really hard time finding anyone willing to come to our house in any reasonable amount of time. Even though we offered to wear masks, stay upstairs, or even to sit in my car and leave the house the earliest anyone was willing to come out was in 6 days. I called around to 10+ places and the only one who returned my calls in a timely manner and was willing to come to our home was Eddie at Affordable Plumbing. We stayed upstairs and communicated through telephone. He was super knowledgeable and even helped to trouble shoot some other issues we were having for a future visit. I'm so greatful to Eddie as I had no idea how we would have survived in Quarantine with no water for 6 days. From the bottom of my heart thank you for helping this poor nurse out!

Just called this morning, and by this afternoon already have a new hot water heater installed - great service!