Durham Plumbing Services

Had an unsatisfying experience with Durham Plumbing Services recently. We had a number of small plumbing issues to take care of and I was using them as a rehearsal of sorts before finalizing a plumber to pull a permit to do our kitchen reno work.

We had them replace a leaking bathroom faucet. Just a typical leak caught and draining through the basin. We will be renovating our upstairs bathrooms within 3-10 years, so it didn't make sense to me to invest in an expensive faucet. I thought a decently reviewed Home Depot house brand would be sufficient.

By the end of the evening, we knew we wouldn't hire them for the additional work. We didn't feel like they were respectful of our choices and that there was a whole lot more talking than doing. But that sort of personality conflict would not have inspired me to leave a negative review.

However, the way they treated us when we found out that the faucet had been leaking for weeks into our sink cabinet, damaging both the walls and the vanity, has inspired me to share my experience. I called them initially because of positive reviews on sites like this one. So I feel like I should warn others.

Basically, the plumbers claimed 'It's not leaking,' when we called them back in. They said the damage must have already been there. When we provided video proof, 'Can't look at it this week, things are too crazy, catch you several days from now.' As we are catching drips in a bucket. (Their side: The manager says that since we didn't want to deal with the initial crew that the delay was unavoidable.) And then finally, when the manager came to look at the issue, he blamed the faucet. 'Not me, not us, not responsible.' Now, if the faucet was broken to begin with, shouldn't an experienced plumber have seen that during installation? How do we know that they didn't over-tighten it or handle it in some way that led to it breaking. How does the flow from a couple of weeks of tooth-brushing cause a faucet to spontaneously crack?

In my opinion, when you do business with pros, there are a lot of gray areas. At one end of that area, he's right, 'We didn't warranty your faucet, would not have recommended it, therefore we aren't responsible.' Even though we discovered the issues within a month of the installation, and the leak had obviously started well before that. Would he have dealt with it if we had discovered the leak two hours later? The next day?

But from my end of the gray area, we hired licensed pros for a job and achieved a result we could have gotten if we had saved ourselves the hundreds of dollars they charged for the installation and gone with a youtube video DIY approach. A busted vanity, water damaged walls, and a sink that has the water shut off to it. And now we have to find another plumber to take on the task. At least before, with the faucet leak, we were only losing money to our water bill.

Many times, a business will meet you somewhere in the middle. Maybe offer to install a new faucet for free if we paid for it. Or offer to refund some of or the whole initial installation fee. All the way up to covering all the damage. I’m southern, so I might hear, “Well, how about this …” or “This is what I’ll do …” But that didn’t happen. They’re happier ‘being right’ than at least working with their customer to achieve a neutral outcome. Given the amount of money we’re out and the damage we have to deal with, I think Durham Plumbing got the better end of the deal with this dissatisfied review. But hey, other people appear to be happy customers, so maybe we are just really, really unlucky.

(They say: It is unfair to blame us for a faulty faucet. That they did the work correctly.) I say I would have been satisfied with a system that didn't leak. Take from this review what you will.

By the way: the faucet gets 4 out of 5 stars on Home Depot's site and 83% of buyers recommend it. Some do have problems. Some also find ways to fix the problems, none of which were attempted by the reviewed plumbers.

They are the best! I am so thankful that I stubbled upon Michael Clough and his team 3 years ago under a stressful situation (busted pipe middle of winter while I was pregnant w our second child and had a 2 year old).

They came out, even though everyone else was booked and said it would be several days. Michael came out twice that day. Once to quickly check out the situation between other calls and promise to make it back before the day's end and he did. He came back late that night to make sure that our family would be able to have water. Even better he didn't charge us an arm and a leg (like most plumbers would have in the situation).

He is honest and hard working and so are the people that work for him. Everyone I have met has the same work ethic. Their company is not some big flashy business that's gonna try and screw you over like so many out there today. Instead they have an old school charm that doesn't disappoint. Hire them you won't be disappointed.

On a Saturday night around 8pm, I called Durham Plumbing Services and spoke to Michael, the owner. He was extremely knowledgeable and was actually able to troubleshoot over the phone with me. He saved me a plumbing visit by identifying the correct part I needed to pick up at a hardware store to get me through the replacement of an old chrome nipple, toilet valve line, and angle valve.

I hooked everything up, turned the main water supply line back on, and afforded my wife and kids the opportunity for a bath before bed at 9:30pm!!!!

We had a great experience with Durham Plumbing Services. Michael was able to do a toilet installation and fix a plumbing issue. Michael was quick, professional and courteous. He also responds quick to texts. We would highly recommend Durham Plumbing Services!

Always quick to respond, clear our problems, very professional and knowledgeable.

Michael did a great job identifying the source of a water leak from our bathtub into our kitchen and fixing the problem. He also solved a shower drain issue that had puzzled another plumber. Best of all, he was extremely pleasant to work with - very communicative and an all around nice guy. We hope we won't need to call him again, but he'll be our first call for any plumbing issues in the future.

Fast and easy quote to replace a water heater. They gave a quote over the phone after reviewing some pictures and came out promptly to replace the leaking heater. They were friendly and even indulged my 3-year-old who performed with various musical instruments during their repair. I would use these guys again without hesitation and would encourage others to do the same.

This company is amazing. Courteous and willing to give me the time I need to understand any and all my concerns. They saved my $600 over the closet competing quote for my gas water heater replacement. Awesome Service!!!

Poor customer service and lack of courtesy of returning call backs.
Pls check the incoming call last weekend from 309 area code..

Not super reliable or customer-focused. I've used them three times and have been left feeling more like I was a nuisance than a valued customer. Good work, but not much for cleanup after and getting an invoice (without details on it) felt like a major troublesome request.

Prompt and professional. Toilet was repaired quickly and explanation of the problem and solution was provided. Will definitely use again.

Michael and his guys did a great job on my master bath remodel. I am a hard to please guy, and expect things to be done well and on time. I was completely satisfied with the results. He was communicative, professional and fair with pricing. Good group that I highly recommend.

Edit: Turns out they installed a natural gas pressure valve on a propane tank and had the incorrect size for the unit they installed. They worked hard, but I’m not confident they are doing accurate work. I’ll be looking elsewhere in the future.

These guys are amazing! We used them to install a tankless water heater. Michael is super responsive and answered every question I had (there were a lot of them, sorry) to help pick the solution that was best for our home. Within a week he was out to perform the install. The day of the install it was raining, but his team worked through the water and mud to install the unit and didn't leave until we had hot water again. I'll be using these guys again in the future.

Michael was responsive, explained and repaired the issue, and answered all my questions! Would highly recommend!

These guys are all about getting you sorted and not just about making money. Although I had to pay for a service visit, Kevin advised me that rather than them do the work on doing a complex repair (the valve was in a very awkward position) to find the replacement parts. He told me who to call. I ordered the parts however they didn't quite work. I called Kevin back and over the phone we worked out how to make it work using the parts plus the original replacement valve I had purchased (which turned out not to be a match as well). He also advised on how to install. So now I have water back on in my house, a working shower mixer tap and all back to normal. All for the price of the parts and a reasonable service call fee. Couldn't be happier. Durham Plumbing Services: talk about integrity!

Facing a serious and very unpleasant problem requiring the replacement of three sewer pipes and a big crawl space cleanup, the plumber I had made an appointment with had a family issue and had to leave Durham. I had saved the name of Durham Plumbing Services and its owner, Michael Clough, from a neighborhood list serve email. I called him at 9:45am and he said he could come between 3pm and 6pm that day. He arrived a few minutes after 3p. Working under horrific conditions in the crawl space, he acquired his materials and completed the work -- along with installing a new kitchen faucet along with a failed joint, fixed another faucet, trouble-shooted another faucet and my jacuzzi (turned out neither needed real repairs but better care on my part) and cleaned up everything -- all by 7:15pm. Job cost me ~$150 less than I was estimating in my head. Micheal is a high-energy, very pleasant fellow, and he's now my plumber for life.

Absolutely Excellent! Michael was punctual, very professional, and thorough in his explanation of our issue and how to fix it. Very fair pricing and excellent service. I would use Durham Plumbing Services again and would happily recommend Michael to family and friends.

I own a house in Durham, and the water heater went out unexpectedly (we never expect it to go out, do we?). Durham Plumbing Services made a next day appointment even though I called at 4:30 in the afternoon, arrived at the appointed time, did all the work quickly and were very friendly.

And their price was even less than I was expecting for all the work they had to do to fix my water heater.

I have had other plumbers try to scam me in the past but Durham Plumbing was straight up and to the point: you need Y and Z done to fix the issue, and it will cost you $X. They didn't try to sell me more than I needed, and they didn't try to tell me that I needed everything replaced. I had even called two other plumbers before calling Durham Plumbing: one said he was too busy, and the other didn't even call me back. Don't waste your time ... if you have a plumbing issue, call Durham Plumbing services and they will do what you need for a reasonable price.

I waited a while to write this review to ensure that the toilets Michael and his assistant installed were functional. Needless to say, Michael went above and beyond for me. He has a brilliant mind and it is evident that he is very passionate about his work and customer satisfaction. I needed two toilets installed and a faucet. He showed me two quality toilets that he would recommend I choose from. When I went with the more expensive toilet he did the job for less $$$. He would have charged me a little more if I had went with a cheaper toilet. Either way I would have been spending the same amount no matter which option I chose. I went with the more expensive toilet. Despite the fact that he would have made more if I would have chosen the cheaper toilet, he highly recommended for me to get the best quality one. I value honesty and that is what Michael gave me. He also fixed a chandelier that was hanging to low and in my way (out of courtesy to me). I almost forgot, I had gotten some AC work done and was not confident in their work until Michael took a trip to my attic and assured me at no cost that it looked like they had done a great job. I trusted his advice and it saved me from calling the AC company back to work on the problem a fourth time. I will certainly save Michaels card in my book of handy men. Thank you Michael!

Edited - The owner of the company contacted me to apologize and to explain that some of his plumbers are comfortable with masking and some are not and that my request was not assigned correctly. The owner stressed that they as a company are very willing to work with customers' masking preferences and sent out a plumber the very next day (who was understanding about our situation and wore a mask as requested) to assess our broken hot water heater and provide estimates for replacement. I appreciated this personal response to my original review and clarification of the company's policies.
Original 1 star review below.

Immuno-compromised household. Plumber was very responsive on the phone to my masking request but once at my home, where he was asked to please wear a mask he indicated that the company was past all that and that he would not do the work and immediately left without discussing our situation further. Be advised that if your household is still requiring masks for health reasons during covid, this company will not work with you.

Michael was personable and honest. He was able to come the day that I called and was more affordable than the others I had looked into. He gave me a great deal, worked efficiently and our new disposal is working great.
Thanks!

Great job Durham Plumbing Service. On time and professional. Upfront pricing. Will definitely use again

Amazing and so fast. THANK YOU!!

Very good experience. Durham Plumbing was extremely responsive, did exactly what I needed done very quickly. I will be a future customer.

Great experience. Basically received a service reminder in the mail to potentially have my water heater in my attic flushed. The guy from another service (Not Durham Plumbing services) came by and said that I MUST replace my water heater. It was 11 years old, had some water in the pan. Then proceeded to state that to be able to get a water heater in my attic, the newer ones were bigger, and that it would cost, with the use of an outside contractor [as the attic doorway was too small], about 2600-2700 to get a basic tank water heater up into my attic. Then proceeded to say it would be easier to just use a tankless, for the price of almost $3500. Decided to think about it.

Called another service, who basically gave me the same run-around, except to state that it would cost 4500 for a couple smaller water heaters in the attic to make up for size, 4900 to put one in my garage, and over 5,000 for a tankless. Good lord.

Then I hear about Durham Plumbing services from a friend, call Michael up at about 8 am. Immediately tells me that since it's just my wife and me, that we definitely do not require a tankless. Then said, despite the need to resize my attic door, he could replace my water heater, unit, labor, AND resizing the doorway to fit the new heater, all for about $1500. WOW. Guess those other folks were trying to rip me off. Tells me someone will come by between 10 and 1 pm, and I get a call at 1015, someone is there by 1030.

The folks a Durham Plumbing services then proceed to tell me, that my water heater doesn't need replacement, rather, show me where the problem is, and fix it [a leaky valve], for about $175 ($100 for the service call, $75 for parts and labor). May be a bit pricey for just a valve change, but they were really honest, did quick work, and have saved me literally thousands.

They finish, and Michael gives me a call to see how the service was. Pretty damn professional.

Point of the lengthy story: If you need plumbing services, please be sure to give these guys a call, and also, please be sure to get plenty of estimates before choosing, because there are plenty of folks out there that will definitely take you for what you've got.

Our water bill was very high so we called Durham Plumbing Services. Kevin and David fixed the toilet and replaced a flapper for a second toilet to prevent future leaking. However, the second one started to leak after the replacement. Michael and Kevin felt it was an coincident but they did come back and fixed it for free. I deeply appreciate their being so responsible.

Reasonable, professional service. I would recommend this plumbing service to anyone.

Michael came out so quickly and fixed the problem within 30 minutes! I'm so glad I called this company for plumbing services!

Exceptional service! Very kind and attentive on the phone and went the extra mile! I have never had such quality plumbing done on my home, matched with great customer service.

If you live in Durham, this is who you need to call! Michael, the owner is fantastic! I cannot recommend them highly enough!

Went way above and beyond to find a fixture that would fit into old drain.

I don't usually leave reviews, but I have had bad experiences with plumbers in the past and I want to help others out: These guys are straight forward, quick, and nice. They drove to my mom's and spearheaded the problem. They even took their shoes off, that's a +1.

Michael came bang on time as agreed. He was quick in his assessment that the seepage was more a grout issue than plumbing one. He also addressed another issue of ours. All in all, very professional. Will use Durham Plumbing Services again.

In our house in a hurry. Would definitely recommend.

Mike and his assistant, Kenny did a fabulous job in repairing my kitchen faucet and bathroom toilet. They came to my house on very short notice and they were prompt, professional, and provided excellent service. Will definitely use them again for all my future plumbing needs.

Mike is amazing. Our shower would not turn off and we were struggling to fix it all day. Mike showed up as soon as we contacted him and fixed the problem with ease, within five minutes. He was kind, courteous, professional, and extremely skilled. We are so thrilled with his work, and thoroughly encourage everyone to use his services. We will certainly contact him again for any future plumbing needs.

Great service

I'm a big believer in local, independent businesses.

As such, I've used Durham Plumbing Services twice over the past two years. The first time was to replace an ancient water heater in the house that we purchased. This most recent visit was to perform preventative maintenance and to address a minor issue with that water heater. All in all it was a great experience both visits as they offer top notch customer service with no up-selling or scheduling delays.

So, when you're looking for a local, independent plumber then I highly recommend Durham Plumbing Services.

Michael is a pleasure to work with and performs quick, quality work. He diagnosed all three of my plumbing issues and was able to repair them soon thereafter. It is obvious that he cares a lot about his clients and the quality of service he provides them. The customer service is unparalleled.

Quick and courteous!

We had friends coming from out of state to stay with us and the night before they arrived, our guest room toilet broke. We called the next morning and Kevin arrived in just a couple of hours. He was kind, quick, and fixed the toilet expertly. We can't speak highly enough about both Durham Plumbing Services and Kevin...top notch!

Michael and team were very quick to respond to my online inquiry and setup the home visit the next day. The folks at Durham Plumbing determined the valve I needed was already installed. They still inspected the valve and gave it a clean bill of health. I was not at the house during the visit, and grateful for their honesty and integrity. If you're looking for a responsive, honest plumbing company, I highly recommend Durham Plumbing Services. Thanks Michael!

Michael was responsive, affordable and efficient; he was also able to provide same-day service.

We woke up Tuesday morning to no water and called Durham Plumbing services, they came out that day and diagnosed the problem as a bad well pump and stayed late past dark to replace it and we had water that night. What more could you ask for! We still need some other parts replaced and will definitely have them replace them and will continue to use them for all our plumbing needs. We did call other plumbing companies and still have not gotten a call back!

We called them at 1:30 in the morning, slightly frantic because we could hear a pipe draining water into our wall. They were incredibly polite and accommodating. I had shut off the water so they didn't need to show up until the morning. I received a call at 7:30 am letting me know they were on their way, and by 8am there were here and listening to our problem.

Both men who came were incredibly polite and very knowledgeable. They worked quickly to fix our initial problem, and looked at and fixed several other spots in our house. They were very good at answering any and all questions my husband and I had for them during their work. They worked quickly and efficiently and we ultimately found their prices incredibly affordable.

I will definitely call them again for any future plumbing needs we have, as well as recommend them to any friends who are in need of plumbing services.

Excellent service! Our garbage disposal hadn't been working well for several months and led to a leak under the sink. Andrew quickly identified and fixed the issue for a very fair price. No more leak and the garbage disposal works like new! They'll definitely be our first call if we need any plumbing work done in the future.

Great plumbing service. We use them for our company plumbing all the time .Always on time and very reasonable prices.

Durham Plumbing Services was prompt and courteous when I called them. They send out professionals who can do the job in an efficient manner. Both times I have used their services, I have been very pleased with their services. I would definitely recommend this business to others.

I called Michael at Durham Plumbing Services at 5pm. They came within two hours and spent a couple hours working on backed up pipes. It was a pretty gross situation for the end of a long day, but they were incredibly friendly and professional. I would highly recommend them to anyone.

Just like everyone else's experience on here...all positive. Mike called before coming out just like he said he would. Arrived on time. Diagnosed the problem. Told me exactly what the plan to fix it was going to be and the cost for each scenario. Prices were fair and the work was done quickly and professionally. Definitely recommend.

Technician Michael Clough did an excellent job repairing my hot water heater today. Both thermostats and the bottom element and wires had to be replaced due to a flooding event in my crawl space. I called for service this morning and Michael arrived at the stated time, identified the issues, replaced the bad parts and completed repairs in a matter of minutes. Thanks Michael and Durham Plumbing Services.

Micheal and his crew are responsiveness, courteous, and dedicated to doing a good job at a reasonable price. I intend to use Durham Plumbing Services as needed and recommend them highly!

Michael answered my call, opposed to an answering service and waiting for a call back. Upon hearing that my water was cut off due to a water heater leak in the crawl space, he was able to move some non emergency calls around and scheduled me for the next day. He showed up on time, he billed me the exact amount that he quoted, and I was up and running with a tankless water heater when he left. He was not the first plumber I called, but moving forward I will be calling Durham Plumbing Services first.

Great service for a reasonable price, and he made sure it was fixed even when the job got more complicated than anticipated.

Fast response and diagnosis. And a good fix to the problem.

My toilet was replaced in exactly 15 minutes. for $165.00. He brought the toilet in from my car and hit the wall on the way in. Apologized, but I noticed after he left there was a large hole in my wall (even though there was a door stop) There was no caulking placed around the base of my toilet. He said he doesn't do that because you want to see a leak when it occurs. Did some research, and toilets don't leak around the sides. They leak down through the flooring underneath.I asked for a receipt as my MIL was going to pay for it, and he said he sent me one in an an email. This never happened, even though I called twice and asked for the receipt. Asked for him to repair the wall and caulk around the toilet base, or reimburse me for $50.00 but he didn't pick up his phone when I called, and never got back to me. I sure won't be using this guy anymore. He does his work fast and sloppy!

Michael and Scott worked fast and the rates were reasonable. I've used this service in the past and recommend them.

Last year I had some plumbing work done and after a few months, I realized that the work that had been done was poor quality, and it didn't fix the problem. A week or so ago, I decided to try and find a new plumber. I asked everyone in our neighborhood who they used, and they all said to call Mike at Durham Plumbing Services - everyone I spoke to said great things about his service and his prices. I called Mike last week on a Wednesday and he said that he could come out any time. He came out on a Saturday to diagnose my problem, gave me an estimate, and as of yesterday, the work was done and everything looks and works great.

Mike is professional, timely, and he answered all of my questions. He also guarantees his work, which is something that made me feel great about using his services. He let me know that if something stopped working, or in my case, if the pipes continued to rattle and squeak, he said he'd come back and fix it at no extra charge.

I'm very pleased with his work, and I'll absolutely use his services again in the future.

Great quality service, on time and very professional!

Durham Plumbing Services is fantastic. We have been using them for years and they are prompt, professional and their rates are so reasonable. We’ve never had any issues with any of their work, although I have no doubt that Michael would come out to fix it himself if we did. I highly recommend this locally owned business - you won’t find anyone better.

I was able to get quick service to replace my 22 year old water heater after it started leaking. The heater broke later in the evening, and they walked us through the steps to drain the tank and turn off the gas, which was really helpful. In the morning, they replaced the old heater in probably less than an hour, updated some pipes, and left everything cleaner than how they found it :) Thanks so much for helping me out!

Great service. Quickly fixed a 3 leaky and blocked faucets, and installed a new garbage disposal all in about 2 hours. Everything works great now!

Durham Plumbing Services is awesome. During the recent deep freeze in Durham the pipes froze and the water pump motor burned out. Michael went out of his way to find a new motor and as promised, showed up in the evening and worked until after 10pm. Then he was off to another job that very night. Exceptional service, reasonable prices, and a really nice person.

Durham Plumbing Service did a great job! Suspected I had a leak and was able to get an appointment for the next day. Good news is there was no active leak but since he was already here, Michael replaced my garden tub faucet cartridge and installed a new bathroom faucet in less than an hour. Good price, great company, would call them again.

Highly recommend Michael. He does quality work and is prompt with his communications. Professional and courteous.

DPS was quick to respond and they were able to come out the same week to fix the problems I was having. Michael responded quickly to texts, was kind, sweet to my pup, and efficient. His prices are very fair and he always attempts to save you money where he can. I will definitely use him again and would recommend to others!

Michael was referred to me from my realtor. I had an issue with a water heater on a rental property and tenant was moving in so it was a timely issue. He came right out and fixed it for what I thought was a reasonable price. Would recommend.

Did a great job. Prices were affordable and he explained the repairs well.

They did an amazing job! I had a mess at my house. Michael told me he could take care of it and he did just that. It was not easy work but he came out and took care of my drain issues and all for a great price!
He's my new plumber. Hands down the best!

Kenny did a great job replacing the seal on my leaking toilet. Showed me the problem and took care of it. Great service, good price. Kenny and Michael were very courteous, professional, kept me informed of their arrival time. I will use them for all my plumbing needs.

I had paint peeling on the wall right underneath the shower head that they had worked on 5 months prior. They came out and verified that I didn't have a leak there. They did NOT charge me for anything! Durham Plumbing Services is there for you ... even after the sale!

Friendly and quick service. Had a toilet malfunction and Michael was able to fix within 10-15 minutes. Would definitely recommend this business.

Mike is great! Fast, reasonably priced. Recommend!

I've used Mike's services on numerous occasions. He is excellent and trustworthy, not to mention far more reasonable in cost than others. I have many names in my files for other services, but Durham Plumbing is my one choice for plumbing problems.

Michael is an excellent plumber. He is conscientious, sociable, very competent, and community minded.

He came to our place shortly after I called him on the same day, and was extremely punctual. He offered very reasonable rates and guaranteed his work. I would highly recommend his services.

These guys were thorough, highly competent and honest.

We have used them a few times and each time they are quick and professional.

Michael provided great service fixing our hose spigot. I contacted him and he came within 2 days to fix it, he called before he came and was very professional and helpful. The problem was fixed within 10 minutes. Would definitely use him again and recommend to all my friends.

Michael came out to help me with a few plumbing issues. He was honest, upfront and gave me options to solve my issues. His rates are reasonable and he is clean and respectful. Would definitely recommend him.

Since we bought the house and we did not know anyone who gave us references, we tried Durham plumbing and it went very well, it is very efficient and its prices are reasonable, it is a very respectful and responsible worker. Afterwards we were recommended by another person but we really returned with this very efficient and transparent company. Highly recommended.

DPS pick up the phone when you call and reply promptly to texts. They came the next day to replace our water heater, and the new one is a great improvement. They were careful getting into a tight spot, working around some other new appliances. Maybe not as smooth at customer relations as another plumber who gave us an estimate, but significantly better value.

This is the second time we've dealt with Durham Plumbing Services. Both times they've been very respectful of our home and did their best to get things fixed right with minimum disruption. I really appreciate the professionalism and the level of customer service they provide. I would readily recommend them to a friend, without hesitation!

I had a plumbing issue on my day off and was so upset thinking that I would have to spend my entire day dealing with it. Durham plumbing service arrived within 20 minutes of my phone call and finished up within the hour. Great customer service and highly recommended!

Michael was awesome. He came out within an hour, fixed our issue, and was gone within 45 minutes or so. Very affordable and excellent customer service! Highly recommend.

I was really pleased with the service I got. I called in the late morning, and by early afternoon, Mike had come by, helped me assess the problem, offered a number of solutions (one of which included potentially giving me the part I needed and offering advice on doing it myself if I chose), and agreed to return that night to finish the job. I was impressed. Nice guy, quick service, good pricing. I will definitely call him back for plumbing jobs.

Just called this morning, and by this afternoon already have a new hot water heater installed - great service!

Michael was professional, considerate and did excellent work in a timely manner.

Michael and his Team responded quickly to our panic call. Kevin and David checked my hot water heater, and they found the problem promptly. I was so relieved that I did not have to purchase a hot water heater right away.

They did amazing work and for that I am genuinely grateful.

Willie & Annie Moore

Short Review: I hate being a landlord, but I love Durham Plumbing Services.

Long Review: 2 weeks after renting out our house for the first time, we had a major plumbing issue and were told by a different plumber we needed to have a cleanout installed to clear the blockage. The original plumber couldn't seem to give me a quote on the work they recommended despite calling them several times, so a friend recommended I called Durham Plumbing Services. They gave me a quote over the phone, scheduled me for the next day, and took care of it. Great to work with and great communication (especially considering I had to handle all this from across the country).

My experiences with Durham Plumbing Services have been wonderful. A person answers the phone (rather than a message service), plumbers arrive on time and are courteous and well-informed, and they actually clean up before leaving. DPS replaced all drainage pipes in my house and provided routine plumbing services as well. On their last visit, the plumbers assured me I did not (yet) need a new water heater. I appreciate that they did not pressure me to buy something I don't need right now. I highly recommend DPS.

Michael was great! He was polite and professional. He took care of the problem quickly and made sure I was happy with it. I'll definitely be using him in the future for any plumbing needs. As a new homeowner, I couldn't have asked for a better experience.

Called after reading reviews .Michael was professional,considerate and was on time. He gave me a heads up on cost and kept to his figures. He even took $10 off due to not having to change a particular part.

Fair, reasonable, responsive, and helpful.

Michael came & fixed the expansion tank in a timely manner. It was same day service, so I was so thankful for that. Reasonable price. Thank you!

My Mom's water bill was extremely high. Called Durham Plumbing Services and was scheduled right away for a diagnosis. Mike is pleasant, polite and professional. The cost to make the repairs was absolutely affordable.

Excellent service from Durham Plumbing ! Kevin was prompt, friendly and professional. He reviewed costs and options for each repair before starting and even found and fixed a problem before it became a major issue. I will definitely use them again!

We had a great experience with Durham Plumbing! Very responsive, experienced and very reasonably priced. We felt like we were being honestly dealt with and will definitely call back for future repairs.

Kevin called prior to arriving. He knew exactly how to fix my shower problem and talked me through what he was doing. I'm pleased with my shower, and it works properly now. I would definitely contact Durham Plumbing Services again. UPDATE: 7/1/2016 - Durham Plumbing did a fantastic job at repairing my leaky shower faucet by repairing the plumbing behind my shower wall and installing new fixtures and knobs. He worked hard for several hours and my shower looks and works great. Thank you again!

Over the past few years I have had a few traumatic events at my (new to me) house. Stolen copper pipes the day I moved in, a flood from a toilet on the first year, and several other smaller evnets. At all those times I never felt like the price was unreasonable and I always felt like Mike the owner cared and was sympathetic to my situation, as well as, took time to explain my options. If I don't trust a service provider I will not call them back. I trust Mike and his crew, they are my plumbers for life.

Mike responded quickly to fix a clogged drain on a Sunday, which he did and left 45 minutes later. He charged $400, $100 of which was fee for after hours call which I am fine with. But $300 for removing a toilet and snaking the drain. I feel he took advantage of my client/tenant.

Professional, efficient, personable, reasonable, responsive. Added to my contacts as go-to plumber.

Michael came out and repaired our burst water main several years ago and was a life saver! Since then, he has done a great job replacing the pipes and faucet in our kitchen. Last week, Michael replaced the 40+ year old faucet and handles in both of our bathroom tub and shower. This made me feel like I had new bathrooms by not having them leak badly anymore!
Michael does expert work and everything stays fixed! His work is professional! The best plumber we have ever had in over 30 years.

I would definitely (highly) recommend Durham Plumbing Services - very quick scheduling, the technician was on time, polite and very knowledgeable, well done job.

Michael did a great job helping us figure out how to get water to a once vacant lot for our urban farm. We had literally called half a dozen other plumbers and folks from the city who could not solve our problem and were feeling pretty bummed out about it. That's when we heard about Durham Plumbing Services from a friend.

Michael stuck with a hard job until it was done, completed the work in a timely manner, and was affordable. I highly recommend him!

The plumber showed on time and neat in appearance.He was knowledgeable and efficient. Their prices are reasonable and would definitely use again.

We had an after hours issue with a cracked fitting running from our well line to the pump. I called around to numerous other businesses and could not get someone out after 5pm on a Friday. Michael returned my phone call with a text message and had someone on site within 30 minutes. Andrew arrived, assessed the issue, and got the issue fixed and our water back on. From the time I called until the time the problem was resolved it was probably only about an hour. Just a small hiccup to our Friday night that could have been a lot worse. Thank you Michael and Andrew for your quick and attentive service. I will certainly reach out to you all for any future plumbing needs. Thanks again for saving the evening!

These guys do it right. I had an urgent request to have a very small leak in a water heater gas supply pipe fixed and was worked into their already busy schedule. Assessed the problem, fixed it and checked the entire supply line for any further issues. Professional, courteous and respectful of your time. What a relief that the issue was fixed as I had to go on a business trip the following day. They will definitely get my call in the future. Thanks Michael!

Could not recommend this company more! We needed a hot water heater replaced as well as a leak fixed and the quote we received from Michael was the best we received by far. He was also extremely communicative and able to get our job done quickly. We definitely plan to work with him again in the future on any plumbing needs!

Mike did a great job. Made several trips to get the job done. Reasonable price. Highly recommend.

My wife had gotten a recommendation for Mike off of our list serve so I gave him a call. It was on a Sunday evening, before New Year's and I assumed that he would get back to me in the morning.
Instead, not only did he call me back promptly, he came over and fixed our problem that night so we could have hot water the next morning!
Two weeks later, we had a pipe burst in our crawlspace. Mike had it fixed within the hour.
We highly recommend Mike for any plumbing issue.
Jamie McLendon and Maria Brubeck

I've had Durham Plumbing services out to fix this and that several times now. Each time I called I got an immediate answer or a return call within minutes! Michael has been great about squeezing me into his busy schedule and getting the work done quickly. He is a thoughtful troubleshooter! And David is polite and tidy! Thanks again!

I was very pleased with the overall process, Michael gave me an estimated time when someone would arrive, they called 30 minutes ahead time to let me know they were on their way. Kevin was extremely professional, he told me what he thought the problem was, looked into it thoroughly, confirmed his analysis and told me how to prevent future occurrences. Very friendly and extremely helpful. I know who to call on, the next time there is a plumbing issue.

Great service, men very courteous and professional. Will call Durham Plumbing from now on with any plumbing issues!

Michael and his assistant were very courteous, professional, and on-time. He took time to listen to my concerns and address them. Installed new pressure relief valve, installed new faucet and repaired another

Please try Michael Clough with Durham Plumbing Services. I had what started as a drip from my kitchen faucet. I won't go through all of the agonizing details but after having 2 other licensed plumbers from an established plumbing company, the drip was gone but I had no water pressure coming from the faucet.I was told that I needed a new faucet and additional work for $480. Thank goodness, I called Michael instead. In just a few minutes, he found the problem with my faucet. Half of a broken washer had been left in the faucet. I didn't need a new faucet at all! and I also didn't need the additional work they said that I needed. What I had was working well and met code requirements. The previous plumbers either didn't know what they were doing. Or, more likely, they were just trying to upsell me. That translates to selling me something I didn't need at all.

Working with Michael was a pleasure and he solved my problem quickly and he is honest and not trying to sell more than you need. How nice to find an honest plumber! And none of the plumbers in his company are paid on commission so they have no reason to upsell.

After this experience, I won't use anyone else!

Michael is responsive, his crew shows up on time and prepared (no extra trips to the store...). Replaced our 20+ year-old water heater for substantially less than competition.

I'm very pleased this team's professionalism. They were timely and did exactly what I needed. I highly recommend their service.

Excellent and prompt service. That man David needs a raise!

We replaced several toilets and Michael did a great job assembling and installing them. He was polite, responsive and he quickly and professionally installed them. Additionally we called him a couple of weeks later for a shower faucet issue. He came over and quickly diagnosed the issue and replaced the Moen valve with a new one. When we have other plumbing work arise Michael will be the one we call, we highly recommend him.

I call on Sunday and talked with Michael, I was given a Monday first thing appointment between 0800 and 1100. They called me at 0930 on Monday and said they had an emergency and asked if they could come Tuesday. Well it is now Tuesday at 1100 and no one has called or shown up. I called and no one would answer so I fired them through a voice message since no one would call or accept my call.

This is the best plumbing service in Durham. They came out told me exactly what was wrong and fixed the problem promptly not leaving me or my family stranded without water. I give the entire company a 10 + +. He does whatever it takes to get the job done

Very impressed by Durham Plumbing Services. Mike answered my call straight away and was able to schedule a time for his company to come by in less than 24 hours. They sent David who was very personable and had the problem fixed within 30 minutes. We have used them in the past and definitely plan to continue using them for any future plumbing problems we have. I recommend using this company.

Best pricing and response time! Will definitely use again!

I was a bit apprehensive because the building I live in is a converted warehouse and the plumbing configuration is challenging at best. However, Michael reassured me he had been in the building before and was familiar with it. Indeed, he took care of my slow running drain in short order and was very polite and professional. I would definitely recommend this company.

I had a drainage leak in my kitchen and it was the main pipe. I called Durham Plumbing Service and Mike answered he is really cool. I was worried about being stuck with a service charge before they came. He allowed me to send him video pictures to at least give me an estimate first. Yes, I was grateful for this because it saved me money.
Kevin called 30 minutes prior to coming this was great because I like advanced notice instead of sitting around waiting. He was on time when he arrived and got to work. He explained my issue and boy was my pipe clogged. He repaired the leak and I was happy. He cleaned up after himself made sure there was not leaks. I paid via card and the coolest thing was they have the new technology for cards with chips.
I really appreciate honest and professional work.
I told him that Durham Plumbing services are stuck with me for LIFE!! LMBO, because didn't even know that Mike was the owner until Kevin gave me the card.
For the people that read this post I can honestly say I trust them doing plumbing services in my house and not get ripped off financially. The price for service today was actually below the estimated price for me.
Thanks Durham Plumbing Services, I'm glad I made the call to your company

We had a great experience with Durham Plumbing services! Michael was communicative, helpful and took the time to fix our houses’ plumbing issues and put the date and time in to give us honest recommendations on what he’d do if it was his house, and if he were in our shoes. We felt the price quote and cost was accurate for the amount of work involved. (Can’t day the same about another quote we got from a different plumber.) Definitely will hire Michael and DPS again if something comes up!

Easy to contact and schedule service. They were prompt and friendly. Thoroughly investigated and once they determined the issue was going to be more extensive suggested we contact our insurance. Very reasonable prices and very professional!

Durham Plumbing met all of our expectations and more! Not only was Micheal extremely professional but he was also very nice and we immediately felt at ease with him. We even had to leave our house for a few hours while he was working and we felt completely comfortable leaving a key with him.

We called him on a Tuesday and had several problems (non emergency). He came out that evening and went over all of our issues with us and walked us through what was going on and what he needed to do and the costs. By Wednesday afternoon everything was completely fix and working in perfect condition. He actually was able to save us $!! We are so pleased with his work and will be calling him from now on. He was truly wonderful to work with!!!