Best Heating Unit in Durham NC

Eric from ARS was on time, very professional and a pleasure to meet. Eric had excellent customer service skills and a wonderful representative for your organization. He is welcome anytime.

During a time when customer service is at an all time low, due to worker shortages and increased demand, it's incredibly refreshing to call a business, have the owner answer the phone and and have same-day availability! Mr. William arrived within an hour of my call to fix my HVAC system that was not blowing hot or cold air. He asked if I wanted to watch him repair the unit and I enthusiastically said yes! Not many people take the time to walk you through through every step of the diagnostic tests. Once he pinpointed the issues (a safety feature that cut the system off and some faulty repairs from a previous HVAC company), I was quoted a price to repair, I signed off on the work and and my unit was back to operational within the hour. The whole process was informative, transparent and easy. Then I found out he not only repairs HVAC, but also plumbing and electrical. Last but not least, I love to support locally owned and operated, Black businesses. This was an all-around great experience and I will be calling again.

Dalton and Charlie were very professional and did a great job de-scaling our old cast iron drains.

Both Corey and Damon were quite professional and took time to explain our situation. Corey was conscientious and brought in his supervisor Damon. Damon explained things thoroughly and gave us options for solutions.Both rated 5 of 5 stars for ratings.

Very fast service and was able to fix my heat. Honest and to the point. Very knowledgeable. 5 star service! Alex was awesome!