Best Water Leaks in Anchorage AK

Can't thank you enough for saving us! We tried to fix it ourselves to no avail! When the professionals came, we were so happy! They did a great job! Fast and efficient and very personable!!

There are three individuals I want to honor in my little quest to fix my piping in my place. First some backstory: house built in the late 70s-early 80s had the original copper on a specific run for domestic potable water and heating lines as well, all the pipes were run very close together which resulted in electrolysis over time (I'm surprised this issue hadn't popped up prior to my ownership of the place) and this year they decided they'd had enough and started springing pinhole leaks.

Enter Flow Star. First, I called and made an appointment and got Jared (technician #1) out, he quickly found and temporarily stopped the biggest (and I thought only) leak with a hose clamp and recommended that I replace the entire run of copper with PEX piping. I agreed and asked for a bid.

Next came Steve in the office, he sent over a bid and I thought it was competitive (I work with lots of HVAC vendors so I know that this bid was decently good, it was about $50-$100 more than one vendor but about $50-$100 less than another, so right in line). I told Steve I would take him up on this bid once I got back from a trip I was going to take shortly. I got back and asked him to update the bid as it had been more than 30 days since I got the bid and prices probably changed, sure enough they did but it was only a $75 or so change, so it was fine.

About a week before my appointment time Steve made a very tough phone call to me, he called and asked if we could reschedule my appointment about 5 days further down the line as there was a family (dad, mom, three kids) that had no hot water and needed a new hot water heater badly. I wasn't thrilled to let my pipes leak longer but there was no way I was gonna say no to that. I agreed and was very impressed that Steve was willing to make such a tough call on a customer's behalf.

Finally, Shawn (sp?) came through and replaced the run of copper, he did a great job while working around my setup and our belongings, worked fast and efficiently and got it done faster than I expected him to. He even cleaned up the job site of debris and mess that he didn't cause (extra drywall I'd torn out to make it easier to get at the problem areas) without complaint.

In summary, Jared, Steve and Shawn (sorry if I spelled your name wrong bud) went above and beyond for my plumbing misadventures:

- First they accurately and quickly diagnosing my problems and applying the appropriate fix while recommending a good permanent one. I want to emphasize they did this quickly and did a thorough temporary fix that didn't go into overtime, thus saving money.
- Second, the bid I received was competitive, clearly spelled out with good detail and organization and they made it easy to pay it using a e-check on their website. The phone call to reschedule on behalf of a customer in an emergency situation (health and safety) was also a difficult one to make and Steve advocated for his customer and his family, which I greatly respect.
- Finally, they came out to replace the piping in question to remove almost any chance of it leaking again in my lifetime (PEX is awesome) and finished faster than they anticipated. The technician was competent, friendly, knowledgeable about the subject matter and experienced (the fittings and layout were done well in my opinion). Cleaning up the site and removing debris, even though he didn't make the mess, is truly above and beyond.

Flow Star Plumbing and Heating is a great HVAC company and I look forward to working with them again in the future, and I think anyone reading this who is looking for quality work at a competitive price should seriously consider them.

My kids knocked the cap off my outside cleanout which allowed my main drain line to freeze shut. I originally called out another popular drain service; who after trying to snake the line told me that my main line had separated and or collapsed without running a drain camera into the line to verify the problem. That technician told me that they could have their backhoe over the next day to start digging up the line. I called Denali Sewer & Drain and they sent a technician over with a drain camera system that verified a freeze up problem. After a twenty minute steaming of the line; the system was back in service. (And the cleanout cap was properly reinstalled)

I can't say enough about how great John is. He came on time with a smile on his face ready to help. He was upfront about the costs and what certain things meant and would happen if we chose this over that. He was very transparent. We called because of our water heater, and he was here the next day with a new one. The entire time he was here he was pleasant, great to talk to, and very efficient in his work. We also had an issue with our dishwasher leaking into the sink and he knew immediately how to fix it and did so rather quickly. We are really impressed. I would absolutely refer anyone and everyone to him. We've finally found our family plumber. Call him, you won't regret it.

Buyer beware: if anything goes wrong it will be blamed on you.

Sound Mechanical has absolutely MISERABLE customer service. It is apparently not within the realm of possibility that this company can make a mistake. When we mentioned to the owner that his workers left a beer bottle behind he told us we were lying and cussed at us. We could care less that there was a beer bottle left behind, just wanted him to know as a business owner. We also let him know that the dryer vent was now disconnected (they had to move the washer and dryer to get to the water heater). He informed me that someone must have moved the washer and dryer after they left. The washer and dryer are a million pounds and neither me nor my tenants touched it after they left. We also didn't care that they made mistakes, just wanted it fixed. The owner was irate that we pointed these things out and used foul language when speaking to us. Last noteworthy items, they did not replace the bathroom door, they left it in my tenants bedroom. They left crud all over the floor in their work area. They also damaged the railing outside my house when they launched the old water heater over the railing instead of walking it down. You'd never believe it, but he didn't apologize for that either.