Best Duct Sealing in Dallas TX

Cody & Sons was super helpful, responsive, and affordable. I would highly recommend them for anyone!

Technician was to perform free maintenance on a system I paid to have installed last year. My downstairs unit was cycling on and off. Rather than diagnose and repair it, the technician tried to upsell me on a new system ($12/$15/$20K) or offered $5K of repairs to the old system. He showed me pictures of mold in my attic and said I had no drainage pan under the old system, both were scare tactics and lies. I opened the furnace, read the troubleshooting label, determined a fuse was blown and replaced it for $3.50. The system is running fine now. I would not recommend this company for residential repairs as I find their business practices predatory and unscrupulous.

First off, this is not my first issue with OTP / Air Force One but you try to be nice & understanding of peoples issues & work loads so no huge complain t prior out of my own kindness. Absolutely the worst customer service I have dealt with in a couple years. Took 2 days when it was supposed to take 1 day to get parts in from other warehouse in the area. I was told the parts were ready & when I arrived it was the wrong part. The guy there, Brian, called me shortly after I left without the parts to see why I didn't pick them up. I told him they were the wrong part. He also did not tell me the part number was goign to be different due to a different manufacturer (but that is easily resolved). However he wanted to argue about what he had told me previously & he lied, straight up lied. He did not want to discuss the issue as a professional, he wanted to argue & then hung up on me while I was explaining the situation & trying to get clarification. Communication was terrible, information was horrible & customer service was almost the worst I have ever had to deal with. I will not bore you with the details of the lady that answers the phones up there, that is another issue. I have been buying from OTP & Air Force One for many years but something has changed there. My advise is to get your HVAC parts & supplies from somewhere else.