Best Auger Service in Dallas TX

Sorry I did not get a chance to give a better review. Set up an appointment for 1:00. Got a voicemail that it would be 3-4 hours. Called to check on this and she said, well, we don't know when it will be but we will update you.
Four hours later and no update. Very disappointed.

Extremely pleased with this technician. Very knowledgeable. Was interested in solving my heating problem and was very helpful in explaining how the heat system works. Even installed a light bulb as the one in the article was burnt out instead of just telling me.

Very poor communication. Called in for an emergency plumbing repair. Was told it was going to be three hours before they could arrive which would’ve put the repair between eight and 9 o’clock in the evening, got a call back with about an hour left in that window saying that they could not come that night. Told him that we needed someone out early, and that we were trying to leave town. They assured me that I would have the first available slot beginning at 7:30 AM in the morning. I got a call at 7:51 saying that they were not going to be able to come for another three hours. I called them back and the gentleman told me that all the jobs had been dispatched out and that “every job carried over to the next day”. Not sure if I believe that having been in this business before. A company this large should never have a client wait a minimum of 6 hours to get to an emergency repair. Understand some of the reviews would state that it was very good work With this being a regulated industry, it should be done very well, their license depends on it. Where you win or lose the review, is with how you handle the customer from the beginning. I’m extremely disappointed and now more inconvenienced. If they had just told me that they could not get to me for another three hours in the morning, it would’ve given me at least enough time to find another contractor. But I guess most people will wait it out and they will still get the work.