Best Troubleshooting Problems in Columbus OH

Great service, great work, and good people! Thanks.

We had Only Water Heaters out to fix our water heater when it stopped working a couple days ago. They fixed it right away for a decent price. Will call again.

I filed a claim with my home warranty company for a plumbing vent issue we were having in May 2020, and was unfortunate enough to be assigned RooterMan to work with. i’m pretty sure the home warranty company picked the absolute worst business in Columbus to contract with so they could get out of their obligations, because that is exactly what happened.

RooterMan sent a tech to look at and diagnose the issue, he told us we would have to have a smoke test done to identify where the problem was coming from, and that it was obvious work needed to be done. From there it was radio silence. A couple weeks after he was here we called the warranty company to see what was going on, and they told us that RooterMan indicated that nothing needed to be done and they closed the claim, which directly contradicted what the tech told us while he was here.

I called RooterMan to see what was going on, and over the course of two weeks, called and spoke to the owner four times, and every time he was completely clueless about what was going on with his own business and said he would give me a call back each time (spoiler alert, he never contacted me once). Finally he had obviously started screening my calls, and I know this because he was dumb enough to answer after I immediately called from a different number. It’s now been over three months and I’ve still yet to get that call.

Thanks to the unprofessionalism, lack of care, and terrible customer service, I’m now in a permanent limbo with my claim, which I’ve accepted in just going to have to pay for myself. Save yourself a lot of headache and look for literally any other plumber in the city to work with.