Best Dependable Services in Colorado Springs CO

I scheduled an appointment on a day that I work from home. On the day of the appointment, today, I was expecting a technician between 8 and 9 am. A time window of an hour. As I am working from home, attending a conference call, between 8 and 9. No biggie right? The appointment was scheduled and I can answer my door when the tech gets here.Well, I missed a call from the technician (8:12am) and then the office (8:14am). I returned their call in 26 minutes as soon as my call ended. Because I DID NOT return their call within 15 minutes or so (the voicemail I received), my appointment was canceled. Well, I called back within the or so time window, or so I thought and it was still canceled!Just curious, what was your or so time allowance?I provided feedback and it fell upon deaf ears. POOR CUSTOMER SERVICE!!!Your company gets an hour and I get 15 minutes within the time you should be here or you cancel? Gotcha!***Note to your company policy***How about 'the office confirm appointments' with the customer 24 hrs in advance to avoid this mishap? Then it's confirmed. Most companies do this. Then have the driver call the morning of to say they are on their way and know the appointment was confirmed 24 hrs in advance and we are good to go.I was here and ready for my appointment!I will take my business elsewhere and refer others elsewhere. Make your time window a little bigger. My goodness!!!ADD: I am confused. So my appointment really wasn't an appointment? OK.... We chose a specific day and 1 hour time window but it wasn't an appointment? OK.....

Zac was able to come in and quickly identify the issue and fix it for us! He 100% had our best interests in mind so we were lucky to get him! Fantastic company!

Technician was friendly and professional and explained everything very well.