Best Control Panel in Colorado Springs CO

After scheduling an appointment more than a week in advance, they gave me less than 24 hours notice canceling it.

My mom Has used Frei for many years joe sold the business and the people that took over are a poor excuse for plumbers they are not professional and do not clean up after there work will never use them again they are making the Frei name look bad

WireNut called us to schedule a maintenance visit, and we asked how long it would take and we’re told 1.5 hours at max to check our water heater and AC unit. When the initial tech (Phillip Cuizon) came in, he was very kind and seemed to be doing his job, but his “job” was pushing 3 hours at a point where he wanted to call in a senior tech to get a second opinion. When the senior tech (Charles Dozeman) got to my house, he seemed friendly as well, but turned to very misogynistic. My husband was not home, and Charles kept asking me if I knew what a certain part of the AC unit did. The answer was no. If I did, there would be no reason to call. But when I said no, he was very condescending as to how he explained it. It got even worse when they both wanted me to spend money to change out a part that day and I said not today because I wanted to talk to my husband about it. Mind you they were trying to charge me $245 for a part that costs $10. Charles was at my house for another hour making a total of 4 hours they were “performing a maintenance check” when I was told it would take 1.5 hours. Then two days later our AC stops working, but it was working just fine before they came. My husband and I had another company come out to see why it’s wasn’t working, and we had to replace a part. We had this other company look over what WireNut suggested and he said 90% of what was suggested was unnecessary. It’s safe to say my husband and I will not be using WireNut again due to the lack of respect for my time, our money, and being condescending for what seemed to be based on the fact that I’m a female.

Always responsive and professional. Good work to date on three occasions.