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Technician came to clean out main line that was clogged with roots. He recommended a costly replacement of the main line which we said we were not interested in at this time. After we declined his offer, he became less friendly, almost huffy. When pulling his line from the drain pipe, he flung refuse into the room and onto my husband, and left quite a mess in the basement at his departure.

Update: Have just spoken with a manager who apologized for the less than stellar experience and offered a refund since we were not satisfied. Thanks to attention to customer experience, we will call RotoRooter in the future.

Brent, Mike, and the rest of his crew are excellent. I was purchasing a new home and they pointed out some potential drainage issues that were realized during both the inspection process and after I moved in. They were punctual and left the job site clean for my sewer lining (CIPP). Couldn't recommend them more!

Called at 5pm and DeShawn was here by 6pm. He was knowledgeable and explained how and what he was going to do. I have limited mobility and he took the time to make sure my garage door was secured before he left. He went above and beyond to get the drain open and working again. I will request him the next time! Excellent work.

I was very pleased by Jordon's politeness and energy for his job. He did fantastic work helping fix the main pipe in our basement that caused flooding. He tried to make the most cost-effective decisions to benefit us. I had a positive experience with Roto-Rooters.

Nathan was very nice, thorough and transparent about the work required. In addition he happen to have discovered we believe one of my mothers rings. We think my Dad may have dropped it in the process of putting it away somewhere safe and secure. We were very appreciative!
He did a great job!

Had water backup into the basement. Called late at night and Roto-Rooter was there in 30 minutes. They were able to take care of my issue quickly and efficiently. Their technician John was very polite and professional.

I recently had a very frustrating experience with A All Valley Plumbing & Sewer Service, and I am compelled to share my disappointment with their lack of communication. I wanted to hire them for a plumbing issue that needed immediate attention, but their failure to call me back left me in a state of frustration and inconvenience.

First and foremost, when I initially reached out to A All Valley Plumbing & Sewer Service, they were prompt in answering my call and seemed attentive to my problem. We discussed the urgency of the issue, and they assured me that they would get back to me shortly to schedule an appointment. Unfortunately, that was the last I heard from them.

I patiently waited for their call, assuming they were busy attending to other customers or encountering unforeseen circumstances. However, as the hours turned into days, I began to grow increasingly agitated. I made multiple attempts to reach out to them, leaving voicemails and sending emails, but to no avail. It was incredibly frustrating to be left hanging without any explanation or acknowledgment of my inquiries.

What disappoints me the most is the lack of professionalism displayed by A All Valley Plumbing & Sewer Service. As a paying customer, I expected to be treated with respect and receive updates regarding the status of my service request. Even if they were unable to assist me, a simple phone call to inform me of the situation would have sufficed. Their failure to do so demonstrates a complete disregard for their customers' needs and a lack of basic customer service etiquette.

I strongly advise anyone in need of plumbing services to steer clear of A All Valley Plumbing & Sewer Service. Their unresponsiveness and lack of communication have caused me significant frustration, inconvenience, and financial losses. There are numerous other plumbing services in the area that prioritize their customers and deliver the service they promise.

I sincerely hope that A All Valley Plumbing & Sewer Service takes this feedback constructively and works towards improving their communication practices. It is essential for any reputable business to prioritize effective communication with their customers, and I genuinely hope they rectify this issue to avoid disappointing others in the future.