Best Toilets And Drains in Cincinnati OH

Cullen did a great job of helping me and my family through an emergency/after hours plumbing situation. His knowledge and expertise really gave me peace of mind and helped resolve the issue rather quickly. Highly recommend!

You've truly excelled!

Very professional. Installed a new outside faucet.

Very satisfied! The technician was very courteous, pleasant, and conscientious. He explained things and kept the area clean from any mess. He also explained how we can control our problem in the future. We were pleased with the technician and the unclogged sink! Thank you!

My Technician Shawn showed up on time, was friendly, professional, and very thorough. The quality of his work was excellent! Jim G.

Worked with this company (Kyle) to connect gas equipment and install a new hand sink in a commercial space, they quoted cheaper than large plumbing competitors like roto, pulling the same permit and performing the work. Once the actual work was done it was even less than original quote.

Will contract all of our future plumbing work to Hensley’s

Tyler was very professional and respectful. Cleared the clog and checked to make sure the drain was flowing. Highly recommend.

Mr Franklin was very professional, pleasant to talk to, and did a good job of explaining everything about what the problem might be with our dripping shower head and what it would take to fix it. He and the company were very nice about when they arrived to the appointment due to a family member sleeping during the morning because of working a night shift, which I really appreciated.

Scott did a fantastic job. Very thorough and up front about pricing. Professional and courteous the entire time. Kacey was great too. I spoke with her when I called Roto-Rooter. She was very helpful and got help to me in a very timely manner-within an hour! Roto-Rooter has great coupons too that they honor. Thank you!

best service in Cincinnati keep the good work

Unbelievable service

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00

We called G&R to check out a low water pressure situation with our well. While Randy was respectful and investigated the cause of low pressure, the prices were very high. We were charged $500 for the assessment and were quoted $7500 for the potential job. He indicated that he would have excavate just to get down to the area where the leak was occurring. We sought a second opinion because we’re very new to the area. Eckel Plumbing came out and resolved the issue entirely in two hours for $400 - no excavating. All they had to do to was replace a cracked nylon fitting.