Best Rooter Plumbing in Cincinnati OH

Ajay was very knowledgeable and professional. He called me to let me know he was coming and kept me informed as he went through the maintenance procedures. His equipment was up to date and he was very thorough in his activities. He had a clean uniform and wore booties on his shoes to keep from tracking dirt into the house. I am confident that he did a very good job.

The repair man was on time and assessed the problem quickly. He fixed the sump pump pipe quickly and was informative of what he was doing. He was also very polite and personable.

DeShawn came out and cleared my main sewer line. He was knowledgeable and shared his knowledge with me. Explained the services offered including the warranty service of 3 years with one free clearing should it occur again. Also, scheduled a camera man to evaluate any damages underground from tree roots. I'm very satisfied with his professionalism and recommend him for work.

Pretty disappointed with our most recent experience. I called on a Tuesday night for a clogged toilet (after hours even though they say they are 24 hours). Was told no one could come out until the next day. The guy comes out Wednesday when he was supposed. He was very helpful and explained what was going on. Apparently he needed to call his supervisor to come take a look. They could not clear the issue and said they would need to tear into the flooring and wall for at least $6,000+.We told them we wanted to think about it. We were advised to call the supervisor to set up the appointment and the earliest they had to start work was Friday. Soon after they left we found that any time we turned on any water in our house the toilet would overflow and spill. We called the supervisor to see what to do and to schedule the appointment - NO answer and No return call ever. We found a new company that was able to fix the issue without tearing up the floor and walls and then today, 10 days later I sent a text message to review their services...yeah never again with them.

Cody arrived timely and well-prepared, with a big smile. He was polite, professional and knowledgeable. We walked through the issue and he respectfully described the options and costs…then quickly & efficiently handled everything, reviewing the work upon completion to ensure we were satisfied. We’ve used BEST Plumbing several times now and will continue to recommend them!

Nathan was very nice, thorough and transparent about the work required. In addition he happen to have discovered we believe one of my mothers rings. We think my Dad may have dropped it in the process of putting it away somewhere safe and secure. We were very appreciative!
He did a great job!

Unbelievable service

I would give them a -10 if I could- DO NOT USE- TOTALLY UNPROFESSIONAL - They were actually recommended to me.
I'll be speaking with David Becker on this. They were contracted to camera a line and provide a flash drive. After the first tech Ryan refused to answer any calls, they sent a second tech Scott - seemed really nice and helpful - camer'ed the line.. They were paid by Credit card for good faith- chased them for over a week for the video ( after Tracie hung up on my supervisor, no returned phone calls, text messages and emails for 2 weeks)...we finally got the video ( with It was let then 30 seconds long and a video of the tech ( he took it off his cell phone!! ).. They refuse to refund the money or respond to any correspondences... I'll be contacting the BBB and reversing / disputing the charges.

I called Roto-Rooter to help with a plugged house drain. Their Technician, Roger, was there in about and hour. Roger was courteous, friendly and professional. He evaluated the situation and provided me with a couple of options. He cleared the clog and made sure water was flowing freely in less than an hour. Overall a very positive experience.