Best Basement Sump Pumps in Cincinnati OH

Well done ✅

Everything about the process of using Roto Rooter was smooth and easy, from booking online to the service call itself. I received a text 30 minutes prior to the appointment, as promised. Our technician was friendly, explained the process, and even took care to wear clean booties in our house. For minor drain service, I would use Roto Rooter again.

**Edit**I am moving my rating from 1* to 2*s. I received a call from a local customer service rep who apologized and offered to send out another tech to resolve the remaining issue. I told him I was able to fix what was left behind, and he is reimbursing me for part of the cost of the initial repair. Honestly it was one of the best customer service experiences I've had, so I'm grateful Roto-Rooter cares enough about customer service to make things right! It just may have been easier to have things done right the first time around.**Modified original post**My first Roto-Rooter tech was kind, seemed to know how to fix the issue, ordered a part and told me he would be back in 5-10 business days once the part has arrived.I called back 10 business days later to check the status on the order, and found out that he no longer worked with the company. I worked with the dispatcher to have a second technician to look at the leak in our bathtub. We had an appointment scheduled, and no one showed up. The next day, I got an email from them saying that my ticket was closed as the problem was resolved. It was not.We played phone tag several times until we finally scheduled a rep to come out and resolve the issue. They were able to do so, but the bathtub immediately started leaking after they left and they left the bathroom in shambles and in poor working order. We then called dispatch and had him come back to fix the issue.They were expensive, unprofessional in the way that they communicated with us over the phone, and didn't to resolve our issue with any sort of promptness.

Nathan was very nice, thorough and transparent about the work required. In addition he happen to have discovered we believe one of my mothers rings. We think my Dad may have dropped it in the process of putting it away somewhere safe and secure. We were very appreciative!
He did a great job!

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00