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Jan and team were great. From initial diagnosis to work, I’m very happy. I also had three different plumbers quote the work. Vanguard was $500 cheaper than both for the exact same job.

Juan and his team are hands down the best plumbers in the city. I have used Go-Rooter on everything from large scale sewer pipe replacements to everyday plumbing needs on multiple properties. Each and every time they deliver excellent results and customer service. I highly recommend them!

Michael came out this morning to repair our ejector pump that has been giving us issues for some time now. He was on time, quick and didn't charge us extra money for being in such a rush. Will use again for any future plumbing repairs.

On time, very knowledgeable, professional cleans up after himself, explains the problem. All around great plumber!!!

Bait and switch!!! They told me one price then after the work is done told me THEY had to get more line to do the job, and I have to pay $100.00 more!!!

Dmitry and Lenny were super! They were responsive to our sump pump problem and had a new one installed when our old one failed within 16 hours. Impressive when it failed at 7pm on a Friday night!

Great Company!!

Highly responsive, professional and quick to install. Highly recommend.

I would not recommend using their service for several reason and based on a recent experience I had with them:
1. The person who came to my place to help with rodding the main sewage was rude and unprofessional.
2. Although I already told him the problem and the fact that the way to get there is through the street main basin, he came over and charged me the consultation fee of 100$ just to confirm what I already told him.
3. They are not honest. He told me the city would not allow using the main basin at all and would fine me 50k$ if we do so. I called Evanston Building Department the next day and they said they usually don’t have any problem with that as long as they get a call and be informed.
4. They are not good at what they do. He didn’t check to see what the other options would be to rod the pipe. He just wanted to get the 100$ and get out ASAP. I called another company an hour later, the evaluated the sewage system in detail and determined a way to get the job done and fixed the issue on the same day (on the weekend).

Sutherland is always proficient & knowledgeable. It’s a relief to have a professional plumbing company I can trust. Whatever issues I’ve had was always resolved & they are fair.

Great service.