Best Underground Plumbing in Chicago IL

Here's my personal opinion and why i think you should consider any other plumbing company besides APEX - Poor care for customer service. They're disrespectful, awful communication, and lie and make false promises of solving the problem.

I hired them to address my low water pressure in my multi-unit building. At the time of estimating the job, I was extra clear that pressure is my underlying problem and gave them as much information as I could. They said they could do the job and solve my problem because it seems like my rising pipes were really old galvanized piping. 2 days later they started and collected half the payment over the phone through credit card. I did not allow them to keep it on file and said I would pay again at the end of the job.

They started and finished 3 days later but I still had little to no water pressure and after getting frustrated that they couldn't solve the problem, one of the plumbers blew up on me and said the contract was complete because all it said was the risers needed to be changed and his job was done and they'd put a LIEN on my house if not paid. Issue was still not resolved and I was out of pocket $10k I find out they charged my credit card and illegally stored my info when I asked not to.

The owner/boss comes the next day and says he'll try to find a solution and all he did was simply walk to the main city pipe and say this is another $30k job because you need to change the main pipe but he'll keep looking for an answer. 2 weeks go by and he never called, and when i called him he accused me of being impatient and rude. When i asked what he came up with in 2 weeks, he said honestly hadn't given it much thought. This whole time my walls are still torn out and I have families living here. They also never provided me the copy to the contract until my last conversation with the owner.

I can understand if it was 1 employee, but the owner himself provided this type of service - which says a lot about the company. Save yourself the trouble, pay a little more and go with any other plumbing company.

Go-Rooter went out to my home immediately after we contacted them due to an emergency. They spent the proper amount of time in order to assess the issue and were very honest and diligent in completing the work.

Beyond satisfied with the service and plumbing outcome. I’ve went through several plumbers before this one and no one could properly locate and fix my problem. These guys were able to find and fix my problem and they are very sweet to work with!

We have hot water again! Thanks to Donnie who installed a new water heater for us. He is our savior, thank you Donnie!

The service was incredible. I called with a faucet problem and a plumber came out within a 1/2 hour and fixed it in 5 minutes! I highly recommend this service ?

Came early show me problems great work thanks again .

All went well and as planned

Buyer beware! These people are shady and will fake you out with bogus receipts. I am waiting to see when they are busted for their scammy practices.