Best Standard Maintenance in Chicago IL

Vince and his coworker were awesome. It was so easy to set up an appointment and they arrived on time and resolved my problem in 20 minutes. I would definitely use Rescue Plumbing again for any last minute emergencies.

Jay and Jr. came to the house to detect the source of a leak. They removed a small portion of the ceiling in the basement and quickly identified the issue. Initially I thought it might be a leaky sink which was backing up, it was not. It was the toilet. Jay quoted a price for the toilet and to also rout out the sink. As it turned out, the sink didn’t need routing, just a stopper clog, simple. Jay removed the toilet, cleaned out the old, re-installed the bolts and reseated the toilet. Unfortunately it didn’t work. Made some adjustments, no go. The solution was to replace the original cast iron below and redo where the toilet sits. The quote was significant. Jay said he would not charge for today, but would do the project the day after. To no fault of Jay and jr. I had run into a friend who has done contract work on our block and he found a different solution to try. I called Rescue to explain and cancel and Jay and I spoke with regards to the cancellation. He was above and beyond professional and respectful of my decision. Most notably, Jay would not accept payment for his work since he said he did not fix the problem. I said I had no problem paying for his time, experience and identifying the issue, but he would not accept the payment.

Although I believe professionals should be paid for their time, I respect jay’s decision and will, reluctantly honor it. But, In the future, I will call on Jay to service my plumbing needs. He was knowledgeable, personable, respectful, explained every detail—like a master’s class in plumbing.

Thank you Jay and Jr.

Came out right away. Logan was extremely helpful. Definitely going to use again when needed.

Easy to find someone who has experience with the job you need for a fast and effective job. I recommend José.