Best Renovation Service in Chicago IL

We had a backed up drain and Bob was out to clean it out. What was supposed to be a routine job turned into a nightmare. He came in and a few minutes into it he stared there was a problem. His tool was stuck in the pipe, and we may have to open the wall. This being a newly remodeled unit this was not what we wanted to hear. He proceeded to try and retrieve it for a few hours, Jesse came out and we discussed options. One was to cut and leave the tool in the drain or we cut open the wall and pipe to retrieve it. They would then patch the pipe but we would be responsible for the repairs. I explained that this was not the best situation for me but what else can we do. Without a bathroom the unit could not be occupied. So we vacated and let them do their work.
We set up to open the wall and they cut the pipe out make their repair and it was to be done. Or so I thought. During the process they left the faucet open and all would’ve been fine but the repair they may leaked just as if it was a second faucet. It was a copper pipe and rather than sweat (weld) they installed this make shift sleeve and never tightened it. The unit was flooded and worse of leaked to several units below. We were able to dry out the unit and With the patching that had to be done it was like redoing a bathroom all over and they did not pay for any of it.
To make matters worse our neighbor got the grunt of of the water in her bathroom and it needed repairs. I spoke with Jesse and explained that things happen and we will make do with our unit but the neighbor needs to be covered by them. I expected to be able to preset the neighbors repair invoice and have no problem I felt it was reasonable and having paid for all other work out of pocket I felt this was the least Captain Rooter could do. Since presenting the invoice I have had nothing but radio silence. It’s unfortunate as I believe that all the cost should’ve been Captain Rooters but for the sake of putting this behind me I only asked they cover the neighbors damage.
I chose to share as this in hope that before they are considered for a project I relay how they performed for me. I believe it says a lot about a company by how they handle problems with their clients. I am not sure how to share pics or videos here but I’d love to share as I believe they paint a picture of the quality of work.

Stay healthy.

very dependable.does great work.

I highly recommend this app!

Called when they opened because I woke up to an inch of water in my basement. I could tell when they answered that it had already been a long day at 7am. Despite that, they were able to get me scheduled quickly and the Plumber who arrived _early_ was amazing. Big shout out to Josh for taking the time to help me understand what happened, why, how to mitigate it, and how to remedy the situation. Overall, just a good guy to be around and I couldn't be more thankful.Oh, and competitive pricing too. I expected a much higher price. The other high-praise reviews are spot-on. I'll definitely reach out to them again in the future.

I had drywall and painting work completed in April by Andy. The work was done well and Andy was professional and helpful. I would contact the fix it people again for any future housework needs.

Mo came within 24 hours of contacting him to fix a couple of patches of water damaged ceiling. He did a great job repairing the ceiling and was very friendly as well. He even checked out the plumbing work we had recently had done in our bathtub and added a bit of silicone to make sure we definitely wouldn’t have more leaks (at no extra charge). I would definitely recommend Mo to others as he is skilled and reasonably priced.

Very RUDE and seems to be PREJUDICE. I asked about what areas they service. The older woman asked for my address and a few seconds later she asked for the name of my neighborhood/area. When I told her, she said they don’t service that area and they only do downtown. I proceeded to ask for a reason why, if there was someone I could talk to about why, or if they charge by travel time, etc. As I proceeded to ask questions, she repeatedly cut me off to tell me she could give me another number and ignoring all of my questions. She never gave me a complete answer to any of my questions and eventually hung up the phone on me. Very unprofessional. 1 out of 10 stars, do not recommend.