Best Backups Drain in Chicago IL

Vanguard is great! They keep you posted about what they need to do, show you the cameras, and give you an estimate before they arrive. This is the second time we've worked with them and are very happy with their thorough and professional work.

Right away plumbing installed my tankless water heater saved me plenty of storage in my utility room and they’re pretty fast in and out I never worry about not having hot water again specially for a restaurant their work is professional I will recommend them.

They do good work, but the amount they up charge is unbelievable. Here are their rates: $198 for the first hour; $89 for each 1/2 hour after. I was charged for 2 1/2 hours of labor.

I had a plumbing job at 7 am and he spent 20 mins figuring out the situation. The plumber says he needs to get the part. I have camera footage of him leaving at 7:23 am and he comes back at 9:03 am with the part. He takes 10 mins to complete the installation and he’s out of my house at 9:15. I don’t receive an invoice until 3 weeks later (they used to give it to you on the spot) and this plumber writes his time out as 9:30 am. He has the audacity to upcharge me another 1/2 hour when he already billed me while he was out of my house for over an hour and a half from 7:23 to 9:03 am.

*edit: they made things right and gave me a credit, but still don’t think the plumber should’ve done that to me

Mike rodded out my sewer lines..explained everything he was doing...on time..very friendly..would definitely use them again...very satisfied!!!

They came.

Do not hire this company! They will take your money and not fix the real problem. In addition, John is very rude and condescending. I’m glad he’s able to afford $1k toilets throughout his home.
After charging $2,500 one day for a laundry room leak/backup, returning the next day for a backup they caused in downstairs unit in both bathtubs, charging $750 to look at that issue and clean bathtubs, shutting off water to a toilet after saying it was leaking and giving a $1300 quote to replace toilet, saying backups were our fault for not taking care of the issue earlier, and finally writing up a quote for another $12k to tear up driveway, replace drainage pipes, and put a new clean out.
Why were we charged all the previous charges if John learned what the issue was at the beginning?
Update: Hired a new plumber. A true professional. Eric Carlson from Precision Today. From the beginning, he gave options, explained everything, and fixed the issues in two days.