Best Backups Drain in Chicago IL

Hired Jan as a specialist to review a sewer oddity found in general inspection on a SFH purchase. That was quickly identified, however Jan also took the time to go over all of the plumbing with me. He found numerous places where the plumbing had not been added to or updated properly. The amount of work to fix it up to current code was great, and Jan's thoroughness helped us avoid huge bills in the future by passing on the property. Highly recommend!

Atan is professional and reasonable. Quality products, showed up as promised and per gis quote. Highly recommend!

They do good work, but the amount they up charge is unbelievable. Here are their rates: $198 for the first hour; $89 for each 1/2 hour after. I was charged for 2 1/2 hours of labor.

I had a plumbing job at 7 am and he spent 20 mins figuring out the situation. The plumber says he needs to get the part. I have camera footage of him leaving at 7:23 am and he comes back at 9:03 am with the part. He takes 10 mins to complete the installation and he’s out of my house at 9:15. I don’t receive an invoice until 3 weeks later (they used to give it to you on the spot) and this plumber writes his time out as 9:30 am. He has the audacity to upcharge me another 1/2 hour when he already billed me while he was out of my house for over an hour and a half from 7:23 to 9:03 am.

*edit: they made things right and gave me a credit, but still don’t think the plumber should’ve done that to me

A basement flooding after rain storms and a simple catch basin pump out and cleaning resulted in other issues causing the flooding. Turns out my mainline was clogged so then l had them rod it out but issue still persistent because water did not drain after rodding, Jeremy was persistent and wasn't gonna leave me like that so he brought out the pressure jetter and it got the clog out all the way to the sewer and water level returned to normal, also gave me a deal to include the jetting price for the pumping and rodding price at no extra, l was so grateful

Super professional and patiently explained the advantages of repairing our catch basin for a 6-unit building, and explained why tearing up and re-routing all the plumbing to get rid of the basin was a bad idea. They actually came out twice to help us decide what to do, as we were getting wildly different opinions from other plumbing outfits.

Do not hire this company! They will take your money and not fix the real problem. In addition, John is very rude and condescending. I’m glad he’s able to afford $1k toilets throughout his home.
After charging $2,500 one day for a laundry room leak/backup, returning the next day for a backup they caused in downstairs unit in both bathtubs, charging $750 to look at that issue and clean bathtubs, shutting off water to a toilet after saying it was leaking and giving a $1300 quote to replace toilet, saying backups were our fault for not taking care of the issue earlier, and finally writing up a quote for another $12k to tear up driveway, replace drainage pipes, and put a new clean out.
Why were we charged all the previous charges if John learned what the issue was at the beginning?
Update: Hired a new plumber. A true professional. Eric Carlson from Precision Today. From the beginning, he gave options, explained everything, and fixed the issues in two days.