Best Water Filters in Chesapeake VA

I have been a RS Andrew customer for years but not anymore. This company has been robbing me for years. I spent 10,000 dollars on a brand new system and a couple years later the heating element goes bad. RS Andrew comes out to say the repair will be $800.00. I ask isn't this part covered under my warranty. Their response is, Yes. Further state the amount of $800.00 is labor and stocking. Their plan was to charge $800.00 for labor that took the technician 20 minutes to fix. All this was in February. April comes And I fall for the $69.00 dollar AC tuneup special. In July, the hottest week of the year so far. I have to call them again. Tech comes out and says your capacitor is bad. Tech goes to his truck I guess to speak to his corrupt service manager. Tech comes back to say the repair will be 717.00. I again say, isn't this covered under warranty. Tech says, of course it is, we are giving you a discount for the warranty of $300.00. In reality it would have cost $1017.00 if I didn't have warranty. So, for an $8.00 part, Iwas going to be charged $709.00 in labor for something yet again covered under warranty. To put the icing on the cake, I call Thursday night to the after hours number to get on the service list. They say, I will send a Tech out to your house between 12 and 5. I wait around at my house at 4:30 the Tech shows up to tell me he doesn't have the part on his service truck and that I would have to wait for a call back. Not anymore RS Andrews, Not anymore RS Andrews.

Great professional service, tech extremely polite, great business

Bernice

UPDATE: June 2023, called RA Styron for the third time. The office guy was professional and understanding. The technician was at the house just after lunch and got the a/c up and running. Nothing but positive things to say. I will be using them to replace my unit this Fall. Awesome company!
May 2022: This is the second time I’ve had an emergent a/c problem and RA Styron responded on the same day. The technician was prompt and efficient. In both cases they resolved the problem within hours of the call. Incredible service. Cost was very reasonable. I strongly recommend this company without reservation. You won’t be disappointed.

Ok charges for equipment tools used for a job. Separate $150 for a snake for my friend. This is not standard not cool