Best Split System in Chesapeake VA

Company was very responsive to my needs, received same day service for repair of my AC. Technician Chad Tisdale was courteous, quick to identify the problem, and just as quick to make the repair. He took the time to explain exactly what was wrong and how he fixed it.

Poor quality, incompetent techs, and lazy company! Our home built by Stephen Alexander Homes had Smith and Keene install HVAC, plumbing, and gas lines. We have a furnace duct leaking when it rains, and they don’t know what to do about it and the tech told me that he doesn’t get on roofs so he can’t check it out. Everywhere the plumbing was installed in the slab had to be Jack hammered out and moved because they buried it all in the wrong locations per the house plan, which caused damage to our foundation cinder blocks. Neighbor had her gas lines leaking for months that they installed and a leaking drain pipe, which they only repaired the hole with putty. They didn’t wire our heater correctly, so when winter came our upstair’s heat wouldn’t come on, this is the only problem that they have been able to fix in our home. We also have a drain pipe smacking against our fiberglass shower when water drains in it because they installed the drain right up again the shower wall. Nightmare after nightmare!

UPDATE: June 2023, called RA Styron for the third time. The office guy was professional and understanding. The technician was at the house just after lunch and got the a/c up and running. Nothing but positive things to say. I will be using them to replace my unit this Fall. Awesome company!
May 2022: This is the second time I’ve had an emergent a/c problem and RA Styron responded on the same day. The technician was prompt and efficient. In both cases they resolved the problem within hours of the call. Incredible service. Cost was very reasonable. I strongly recommend this company without reservation. You won’t be disappointed.