Best Plan Maintenance in Chesapeake VA

I went through Home Depot to get a new HVAC system and was contacted by R S Andrews who sent out a comfort advisor aka salesperson. The sales appointment went well and I also purchased a new water heater. That's where the good part of this ended.The day of install, I was NOT contacted when they were on their way to my home and I was out walking my dog when I saw the R S Andrews trucks pulling into my condo subdivision. I quickly turned around and met the installers at my home. The install began around 9:30 since they arrived a little earlier than expected. They were here most of the day. As they were ending their work and had the AC up and running, I noticed there were 3 rooms that weren't getting any air. The installers NEVER checked any of my rooms to verify that the air was working. They just removed the old system and installed a new one. I stopped them from leaving so they could fix rooms not getting air.This system install included redoing some of the duct work and replacing the intake registers. The workers left telling me that a piece on the exhaust vent was missing and someone would come back to install. They also tell me that they won't have me sign post install paperwork since it's not complete. No one called me so after 3 days I called them only to find out someone was scheduled for the day I called between 8 and 12. I asked at what point was someone going to let me know that they were scheduled for my home since it was already 11 am. I rescheduled for the next day. However talking to the men who showed up to install, they said they didn't come the day before because the part wasn't in.My sales person contacts me about payment and I tell him the problems I had install day. He says he will contact the install manager and find out what's going on. Well it's 4 days later I have contacted the salesperson, the office and now Home Depot to get help.My ceiling was cracked during the install, they left debris from the attic access in my closet, left dirty finger prints on my door and debris around the wall register that was replaced. I finally talked to their QA person (Heather) and she was not helpful at all. In fact she belittled my complaints and was less than helpful.The quality assurance person I talked to needs to take a customer service class on how to de-escalate issues and not contribute to the customer's frustration. She told me my issues were little and that I needed to be patient since they had put 2 tickets into their system about my issues and they would get to me. I asked her where in her system does it say to contact the customer to let them know their problems are being worked on? Seems like a small but necessary step in their process, you would think.I now have a system that hasn't been balanced properly so some rooms are slightly warmer than others and have better airflow than others. This system is better than the old one but the old system was 15 years old and trying to die, a crack in my bathroom ceiling and left to clean up the mess made by the installers.They have been paid in full and it's been impossible to get anyone to return my calls or acknowledge my issues. I only spoke to someone today by contacting them through HOME DEPOT since no one returned the calls I placed earlier in the week.Customer service seems to be a foreign concept to this company as there has been absolutely ZERO follow up on my install and the issues I have related to this install. We'll see if anyone contacts me on Monday as I requested.... not holding my breath based on past behavior.I asked the salesperson about the bad reviews and he chalked it up to people only expressing frustration for a bad experience. Now, I'm not sure how true that is.

The installers were professional, considerate, and kept us informed as their work progressed.

Excellent work!

Buds is a full service HVAC business operating in the Tidewater area for many years that provides professional and quality new installation and required service for heating and air conditioning units. I have used Buds for 12 years of service, and replacement of our complete HVAC unit.Words can not express the professionalism of their technical and office staff.