Best Home Heating Solutions in Chesapeake VA

Just love the new Carrier hv/ac unit
works great, great installation, great customer service, looks great too, hope to get 20 years plus out of this unit!

Read the reviews, checked the BBB (A+) and gave them a try. Very glad I did. Terry and Richard were very professional and explained everything they did. I will call Ellsworth again if I need them.

Zack was great to work with. Very knowledgable and friendly!

Quinn and his partner came a day early after having a cancellation, and were very friendly, fast and efficient. I highly recommend their services!

Days before Christmas there was a smell that came through our heater, we called A-1 American and TC came out to take a look. Unfortunately at that point he wasn't able to find anything wrong. Christmas night our heater stopped working. We called A-1 American back and they sent TC back out to us on the 26th. He diagnosed the problem and we asked if it was possible to repair rather than replace, he said he would do what he could. Come to find out the unit we had was from a company that went out of business 7 years ago, he remained determined to do as we asked and he searched for all the parts. He was able to locate all the parts but the price ended up being just a couple hundred less than the price of a new unit. We decided to get a new unit instead. TC was very straight forward about everything with us, and we appreciate that very much.

Marcus came with the install crew. There were several people in and out all day taking out our old furnace and installing our new one. At around 6 pm he was the last member of the crew still here and he was bound and determined to have heat for us that night. He was working on it until around 8 pm, but before he left he made sure the heat was working. Unfortunately something happened and it stopped working in the middle of the night. He had been honest with me about certain parts of the installation that hadn't gone quite the way they should have and he assured me that even though the install wasn't done, he would be back out to finish it the next day. He was here first thing the next morning and got everything working just the way it should. He had also explained to me that in the installation process a piece of our ceiling was broke and that they would send someone out to fix it for us.

Aaron came out to fix the broken drywall in our ceiling and he did more than I was expecting. He did a fantastic job, and he even took a look at our outdoor unit that had started making noise a few days before. He was able to fix the noise problem, and highly recommended that we get our unit serviced in the spring to keep it in good working order. Which we plan on doing.

We are very pleased with the honesty, pride, determination, and work ethic all three men showed us. Not only does it reflect highly on A-1 American for having such outstanding individuals on their team, it reflects highly on them as individuals, and I would highly recommend TC, Marcus, Aaron, and A-1 American to anyone in need of heating help.